Reviewed 3 April, 2021
An enormous disappointment, especially for the price and supposed quality of the hotel. We paid for a junior suite in what we thought was an attractive hotel with quality services. What we found was quite different. Poor WiFi signal in the room (I had to go and sit outside the restaurant for a decent signal), a small pool with only four sunbeds).
Worst of all, our suite (303) was just below an area rented out by the hotel for private events. Every night we heard the sound of people getting drunk, screams, dropped glasses and loud music until 11:30pm. It only stopped because I complained. So, potentially a hotel that would warrant four stars from a guest (it looks nice, is clean, in a good part of town) but our experience was not pleasant. I hope you have better luck if you choose to stay here.
Don’t do it
Reviewed 27 March, 2021
It’s the worst and expensive decision of my spring.
If you need a manager, you can found her just opening a can of beer.
If you need help, she is in her house; maybe she will be appear before you have an emergency.
But if you need support during the night, forget it. Be careful
Big potential for a better hotel
Reviewed 30 January, 2021
Beautiful terrace with good drinks/ restaurant service . The pool is small to be enjoyed when the hotel is kind of crowed like during our visit,but we understand and is normal. The best part for sure is the terrace and the view is really nice. The room is ok, the smell inside was not the best specially inside the toilet . During the afternoon they start doing some maintenance work very loud so between the scream from the pool and the drill noise was not the most relaxing stay, is not the best during a weekend where people travel to take breaks .Nice potential of growing starting from some fixing in the rooms, with warm water , and a safe that actually work .
The workers are nice and helpful.
Misleading practices - buyer beware
Reviewed 29 November, 2020
Booked a "junior suite with a balcony, view and A/C" on Hotels.com. Upon arrival, hotel staff leads us to a room that is next to the pool, has *no* windows (at all) and no AC.
Inquire about it and staff explains that "whatever you select at Hotels.com is subject to availability". Took quite a bit of effort (and a threat of canceling/moving out) to get them to work out a room exchange. We got a room on the 1st floor, with a balcony, a half-decent view and still no AC. However, being a 1st floor, it is right above a roof of a house behind the hotel, which dubs as a makeshift trash dumping area. Still not even close to what was advertised on Hotels.com and what we paid for. Fortunately, weather was good to stay AC-less.
Hotel common areas are nicely designed, and views are certainly great (if you get one). But as a hotel it is at most mediocre. Tired and unclean bathroom, shabby furniture. Dirty smelly coffemaker.
If you plan to stay here - make sure you check ahead of time to actually get the room you paid for, least you end up locked in the storage closet.
Good location and views but...
Reviewed 11 March, 2020
Indeed the location is near the “Zocalo” (7-8 minute walk) and the views of the city on the mountain is great.
The housekeepers were also great.
Also the staff is friendly and the folks at the desk were very helpful for going on daily excursions with the inexpensive white “combi’s” that are everywhere.
On the negative side, I was surprised that there was neither heat nor a/c in the room. Only a ceiling fan.
Also, water from the shower was either too hot or not at all. That happened 2 out of the 4 days.
The pool is really a big bathtub as it’s only about 12 feet long with stairs at one end, and very cold even though it’s advertised as heated.
The biggest gripe was the daily breakfast. It just seemed like they nickel and dime you for anything not basic. A croissant or roll costs extra. Water is extra. Any juice beyond the 7 ounce glass is extra. You get the picture. You can order a small plate of fruit OR a juice but not both!
The portion of mashed beans was sized for a child. I myself am fit & trim, so not a big eater, yet it was still too small a portion for me.