Bargain Price = Bargin Place
Reviewed 3 August, 2021
The fact that this establishment was $50 a night cheaper than the comparable Hilton product should have set off more bells in my mind. I thought I scored a bargain. What I scored was a Marriott property which fell far short of the Marriott standards to which I have become accustomed. (A) at check in my Lifetime Gold status was not acknowledged and I was told the facility was full so no upgrades. Additionally no early check in. (B) I asked the front desk about the included breakfast, as the breakfast room was barricaded closed. Her response was that it wasn't much. And she was right (1) the prepackaged bags are distributed from 6 to 9am same hours all seven days a week. So don't sleep in on the weekend, (2) each bag consists of (i) one small granola bar (ii) one medium cellophane wrapped muffin, age unknown, and (iii) a choice of an orange or apple. I realize it’s Covid time but the Hilton suites product I stayed in by the SanFrancisco airport last month offered selections of hot oatmeal, eggs, breakfast meat, freshly made waffles all prepared by their staff and presented to each guest. (C) the safety bar in one elevator was broken, yes broken off leaving two rough bracket stubs to impact the unaware.(D) we are staying seven nights. At check in I requested a major room cleaning for Monday. Upon returning late Monday evening very surprised to see the room had not been touched. The evening front desk associate apologized and informed me that they only have two maids on staff, and he was sorry that they did not reach my room. I rescheduled for Tuesday. I called the front desk on Tuesday morning and was told that Tuesday was booked so we had been scheduled to Wednesday, but they would try to fit us in n Tuesday under the circumstances. I have not been back to the room so we will find out what happened today. (E) we checked in on Friday. Saturday morning I informed the front desk that one of the four lamps in the room was not working. I offered to change the bulb but was informed that (1) the front desk did not have access to bulbs, and (2) no maintenance staff works the weekend. (3) this item also was not addressed onMonday, I guess the weekend backlog pushed us to Tuesday or later.
Bargain rates, Bargain place but far from Marriott quality.
Front desk person not very helpful
Reviewed 26 June, 2021
So I'm a Titanium Elite with Marriott... and I'm supposed to have a guaranteed 4pm check out. I requested it the day before and was told I had a late check out. Mikayla who is a front desk employee calls me at 12:45 and asks when I'm checking out and I told her I had a 4pm check out. She says the housekeeping is really busy and can I be out in 20 minutes... Ummm no. I can't. I have a lot of packing to do. I was supposed to h have a 4pm check out. I don't care how busy their housekeeping is. If they're so busy that means there are a ton of other rooms they could clean first. My 4pm check out is supposed to be guaranteed. It's super frustrating and for some reason that desk clerk doesn't want to honor my Marriott status.
Two rooms for 1 week, no sleep
Reviewed 26 May, 2021
We had a horrible experince at hotel last year, May 2021. They put us in an unfinished room, messy room first night, with no pull out sleeper. So we had to move to two rooms the next day. They put us down stairs, had a noisy person directly upstairs who made noise 24/7, yelling, jumping up and down, loud music, TV, showers at 2am, no one in my room could sleep. They had complaints from other neighbors, nothing was done. Manager refused to move us, even though their were avaiable rooms. So we spent 1 week not sleep, miserable. Manager told us "We have roudy people, they are noisy. This is not the place for you is you expect a quiet nigth". Manager never gave us Marriot point for our night stay, for allowing the maid to not clean up in 1 week. Cards did not work for more than 1 day, needed new cards to get into rooms and main lobby. Horrible stay, complaint to Corporate, nothing was done.
Reviewed 31 March, 2021
Nice, quiet room at rear of hotel. Room was clean, but pretty beat up. I think it's needs a little updating. We had a little desk/table with an office type chair and one other chair with an ottoman. Nowhere for 2 people to sit and eat together. The surface light on the microwave was burned out, I like to use it for a night light, but not this time. The check in was great except we always ask for an upper floor and they did not have one available for us, so we had to listen to the guests above us (we were on the 2nd floor) walking around very early in the morning. The bathroom counter was so small, there was no room for even a small toiletries bag. All in all, pretty average. We stayed because of the location and because we had a frig w/freezer for our ice packs, and a microwave for our meals.
Appalled by the bribe offered to give points for giving this average hotel the best ratings
Reviewed 1 January, 2020
Other people have described this hotel accurately. I don't feel that it lived up to the Town Place Suites reputation. We have stayed in every type of Marriott, and I wouldn't stay in this one again. A bright spot in our stay was Adriana--full of smiles at the front desk, allowing us to check in early. Vish, the night manager, tried to help us with our non functioning TV and spent time in our room. He graciously offered to move us to another room, but we had already unpacked.
We were APPALLED by the signs indicating that we could receive 1000 points if we gave this place superior ratings. I like receiving extra points to use for future vacations, but this is unethical to appeal to us financially to boost their ratings.