Reviewed 18 September, 2021
We had a lovely 4 night stay at the Pentland Hotel. The staff at breakfast were superb - very friendly and cheery. The location was good and the room was clean. I loved the new bath and shower. Thank you to all the staff.
Friendly and clean, a good base for a visit north
Reviewed 12 September, 2021
We stayed here for three nights to explore the north coast. It’s an older hotel and refurbishment is ongoing which is great to see. It does mean some bits are a little outdated, however the friendly staff and cleanliness outweigh that. We ate in the bar one night and it was decent bar food, again friendly and good service. Loved sitting in the reception/lounge area which is traditionally decorated, looks great and very comfortable. Breakfast was buffet, had a great selection and kept very fresh by the two extremely lovely ladies working there who couldn’t have been more helpful. I’d visit again
Shabby and overpriced
Reviewed 11 September, 2021
The worst hotel I have been in for years. Bedroom had a strong musty smell and the carpet was filthy. The bed was small and the mattress was lumpy. Grossly overpriced given the poor facilities and neglected decor. No housekeeping; asked to fill in a form should we require anything.
Mr Mrs Roberts
Reviewed 6 September, 2021
Very disappointed with quality of the room however it is clean and tidy. We booked a superior double and the picture shows a comfy double settee, large set of drawers, bedside cabinets with a drawer. Our room has no drawers whatsoever, no settee but 2 chairs instead and looks a smaller room. This is more like the standard double judging by the pictures which we believe we have been given. We did ask if we could have another room but were told none available
Hotel or Kennels
Reviewed 6 September, 2021
My wife and I stayed here recently but never again, not the place for a relaxing break. When we arrived we parked on the street outside the Hotel which had a sign up stating parking limited to 30 minutes. Despite being a bit early to check in I went to reception to enquire about best place to park. The receptionist was very helpful advising us that the parking restrictions had been lifted and we were ok on the street. The receptionist also gave us all the relevant details, meal times, wi fi code, how to get clean towels etc due to there being no house keeping. We were also advised our room would be ready in about 10 minutes. On entering our room we were very happy it was a bit dated but clean and tidy and everything worked. It had a bath with shower above which suited us perfectly as my wife likes a bath and I like a shower. We enquired at reception if it was necessary to book a evening meal and were advised it was not. This suited us are we were unsure of the time we wished to eat. When we went for our meal the restaurant/bar was jam packed but we managed to get the last table. It was a bit messy with bits of food and a napkin under the table and bits of food on the high chair next to our table. I went to the bar to enquire about food and the gent that appeared to be in charge came back to our table with menus and took our drink order which arrived promptly. We were advised someone would take our food order shortly. About 30 minutes later the same gent came to our table and asked if no one had been to take our order. He seemed surprised and our order was taken. We waited ages for our starters to arrive and ages again for our main course. The food was generally good although my wife thought the Pasta Bolognese was a bit dry and could have done with a bit more sauce and did not get the Garlic Bread that was supposed to come with it. The overall dining experience was not so good. We were happy that Breakfast started at 6.30 as we thought we might have to give it a miss the first morning due to having to catch the Orkney Ferry and we were happy that it was self service so there was no wait. As for the Breakfast I have eaten in several Cruise Ships and some very good Hotels but this Breakfast was as good as any of them. The choice of berries and other fruits and selection of the cooked breakfast was first class. We forgot about our dinner experience. After a long tiring day in the Orkneys we returned to the hotel to chill out and as we approached our room all we could hear was dogs howling, barking and scratching at the door. We could get no peace and quiet for over a hour. I should have complained but thought as long as it did not happen through the night I could put up with it. At the back of 5 I was awakened by a few doors slamming shut and noise of people and dogs in the corridor, later I heard them coming back in and the doors slamming shut again. A couple of minutes later the door were slamming shut again, the people obviously going for a early breakfast as almost immediately a dog started barking which had a knock of effect with others joining in. It felt as if I was in a Kennel, so much for having a long lie it was still before 6.30. We got up had a early breakfast and I went to reception with the intention of checking out. The receptionist was once again very helpful and said we could change rooms. I wanted assurances it would not be the same and he assured me I would be located away from where the dogs where. The question I would ask is why having no dogs were we located among them. It was a bit of hassle packing up and unpacking again for 1 night but at least we had some piece and quiet and there was no odour of dogs in the corridor. Now I have nothing against dogs just irresponsible dog owners and walking the streets seeing the amount of dog litter there are many of them. I am sure these dog owners knew their dogs would cause these problems when left alone so everyone apart from them have to suffer because of their selfishness. To sum it up good hotel if you have a dog but not the place to go if you don’t.