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Opinión escrita el 29 de Julio de 2021
This hotel has not been decorated since 1978. Good god. Prince Phillip looks better and he's dead. Just got here and oh god I just wished we had booked somewhere else. Worn carpets, stained ceiling and furnature that just about survived the war.
Opinión escrita el 28 de Julio de 2021
We have been using this hotel for 5 years due to my daughter loving it! This unfortunately isn't the case this year. On our first night, the fire alarm went off at 4am (false alarm). My daughter is autistic and the noise of the alarm petrified her. She couldn't sleep after that so our first day was written off. Second night we reassured her, only for it to go off at 6am! Again, coukd not go back to sleep and ruined another day. I asked at reception if there was a fault but they didn't know anything about it!! They said it was ok as if it was a real fire it needs to be loud. We have been here two nights and my daughter is shattered, scared and hasn't eaten! I asked if we checked out if we could have a refund. The receptionist did kindly ask the manager who said no. We are still here but due to my daughter being too scared we will need to check out. There is no reassurance or apology from the hotel. Lovely room but needed a,clean on arrival but I wouldn't have complained as I have always loved this hotel. Towels need to be collected from reception. The first time I was told there was a shortage. And it took me half a day to find someone at reception yesterday. Very disappointing.
Opinión escrita el 26 de Julio de 2021
Lovely old fashioned seaside hotel, staff in dining room excellent and food amazing, hotel itself bit run down in need of a revamp, some TLC wouldn’t go a miss, I had a few issues with my room standards but when I brought it to the attention of the duty manager Michael it was attended to promptly and another more clean room was allocated thank you Michael your customer service was more than satisfactory and the receptionist Carla very helpful and pleasant.
Good and not so good
Opinión escrita el 5 de Julio de 2021
We ' UPGRADED ' to a terrace room for my friend and I for a friday to sunday spa break . The first impressions of the hotel were good because of the friendly and helpful reception team .
I must say the staff here work incredibly hard and i am not complaining about the reception team , the bar staff at Alberts were fantastic , the two therapists in the spa were excellent aswell .
The problem in the hotel is the lack of cleanliness , our room was completely layered in thick dust all over the headboard , sides , wardrobe , drawers etc and the room had a faint odour of wee which was not pleasant.
i had washed all cups and glasses and spoons etc , dusted all the surfaces with anti bac wipes which i had taken and then came across a pair of mens dirty underpants in the bedside table !
This is completely unacceptable at any time but especially during covid 19 ....
I told reception who said they would tell housekeeping but that was all .
The whole hotel needs a facelift , they seem to be ploughing money into the aztec spa , pool , bistro side but are neglecting the rest of the hotel .
Also something needs to be done at the aztec bistro as we ordered 2 cream teas , which when they arrived were obviously microwaved scones as they were hot and chewy ???
What really annoyed me is that we paid the waiter cash and then we were asked by 3 different serves no less that 5 TIMES to pay the bill !!! Not just us there were lots of people being pestered who had already paid ...the system is not working and really needs to be addressed as it is embarrasing ,
I am not sure if we would return to this hotel as it wasnt awful but it wasnt the best either .
The manageress Angie was so helpful. Our first night young man Andy was great. Room 106 very nice large room. Food love.
Opinión escrita el 3 de Julio de 2021
Covid rules were very good. hotel was very clean all the staff were lovely the room was nice and large manageress Angie was lovely and so was Andy
Breakfast and dinner was delicious.
I would definitely recommend this hotel. Definitely don’t go on the reviews. The spa was lovely and relaxing .
Nothing is too much trouble and help very fast.
I would give it a four star.
The attractions in the town of very good.
Torquay museum is a must.
Paignton zoo is very animal friendly.
Dartmouth Castle was great fun and so was the ferry very interesting history.
We write a lots of reviews for TripAdvisor and we are very happy with this hotel.