Based on 229 review
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Get real value for your hard earned money by staying at our smoke-free Quality Inn hotel in Troy, MI. Enjoy easy access to the Lawrence Technological University, Detroit Zoo, Oakland Mall and Oakland University. We want to give you more, which is why our hotel offers free breakfast, free WiFi, seasonal outdoor pool, fitness center and business center. Relax in one of our cozy guest rooms, all of which include a coffee maker, refrigerator, hair dryer and an iron and ironing board. Join our Choice Privileges program and start enjoy more rewards today.
Check-out ends at: 11:00
severalFree self parking
Used condom found under the bed!
Reviewed 29 november, 2021
We've stayed at this hotel at least once a year for almost a decade. Never again. Although a bit worn-out and lacking sufficient electrical outlets in the rooms, it was a good value because it included a good hot breakfast. Now 'breakfast' is a small paper bag that you have to pick up at the front desk. You are offered no choices in the contents. It included a small can of orange juice and a sealed plastic cup containing mandarin orange slices, neither of which my wife could consume due to allergies to citrus. I tried to open the orange slices and it exploded juice all over my shirt and slacks. Also, there was no spoon or fork included to eat the orange slices with or even a single napkin to clean up the spill! Furthermore, the fitted bed sheet kept coming unfitted from the uncomfortable mattress. Lastly, on the morning we checked out we discovered to our disgust that there was a used condom lying under the bed right at the edge of the bed frame!!
What A Shame
Reviewed 3 october, 2021
We stayed at this hotel 2 years ago and it was lovely. Front desk staff were friendly, place was well kept, looked new actually. All I can say now is that we will never stay here again. We stayed 3 nights at the end of September. From the apathetic front desk clerk when checking in to the state of the room given, it was all so unacceptable. We dealt with 3 different clerks and each one was a sour puss. When making reservations, I requested a handicap room. Was given a regular room which I corrected. I will be specifically writing about Room # 113. This room needs maintenance. Upon entering it was obvious that this room hasn't been cleaned recently. No fresh smell or air of cleanliness. Okay. So I'm not going to write a novel here because I have pictures which tell a good story. When checking out, I get the same clerk who checked us in and she is the same indifferent person. Doesn't ask how our stay was, doesn't give me my receipt. I forgot to ask but it should be given automatic. However, I do inform her of my unhappiness with the room. I tell her the room is a dump. She's shocked. I also tell her it is NOT a handicap room. She says it is. Then you're not complying with the law, I say. Nothing handicap accessible about it. In conclusion, look, we all understand during these Covid times, there is a staff shortage, unhappy people under duress. In the hospitality business, you just got to put on a smile, even if you don't feel it. We never felt welcome. Upon when entering and exiting the hotel I would acknowledge the front desk with a smile or a nod and no response. They just looked at me. In conclusion, I hope someone from Corporate reads these reviews. Like I said in the beginning, this was a lovely hotel a couple of years ago but it has been allowed to deteriorate. Scratches on the walls, damaged front doors, old worn furniture. Pass on Room #113
Major Disappointment, then It Got Worse
Reviewed 12 september, 2021
The lobby gave a very "tired" vibe. Our room was clean in most of the touch-areas, but not otherwise, paint was defaced, and it was generally unwelcoming. At bedtime we noted a little water on the bathroom floor, wiped it up and went to bed. After a few trips to the toilet during the night we had more and more urine on the floor due to the toilet base leaking. As we left for the day, the discussion with the manager was mostly cordial and helpful, and she said they would have another room for us when we returned that evening. She promised to refund one-night of the reward points we used for our stay. To make a long story shorter, the upgraded (Jacuzzi) room they put us into was similar to the first room in condition. The toilet did not leak, but the missing faucet aerator in the sink caused water to spray all over the counter and me. Adjusting it to a trickle kept me dry but the water still ran back down the faucet and all over the counter. There was no bulb in the heat lamp, and the ironing board and iron were missing. I reported these issues without complaining. I was informed that the process for restoring my reward points required that I call customer service at Choice Hotels. Overall, I spent 2-3 hours in that effort with no results. I fault the continual "unavailability" of the manager for confirmation and Choice Hotels for this failure. It pains me to have to write this review. I used to be a repeated Gold member and a very satisfied customer of Choice Hotels, but they have really gone down...hill in the past couple years. Shortly after the incident I tried to write a review of this hotel on the Choice Hotels site, but nowhere could I find how to access the link to do that. It appears that reporting an issue results in your account being locked out of the review writing page. No wonder this hotel still had a rating of 3.8-3.9.
Reviewed 18 august, 2021
We arrived to the hotel at 1:00am after a long 12 hour drive. The front desk personnel was not very friendly. She was very aloof. Quickest check in we’ve ever received. We were given our keys and off we went to a room that looked as if we’d arrived in a slum house. Apparently the company we used booked us in a room with a double bed when we paid for a King. We tried to call to the front desk but no answer. We walked three floors down with our luggage to explain the mixup. The clerk didn’t offer us an upgrade, just differed the problem to the booking company. We had to ask for an upgrade, which she did give to us, but there was no extension of friendliness or help to the situation . The elevator was disgusting. The smell was heavy with a musty odor, the carpet was thick with black dirt , soot , I honestly couldn’t tell you what it was , it was just gross. The halls were marked up pretty bad. The doors to rooms were banged up , some chipped and cracked. We got to our room, no light . Pitch black and freezing cold. Two lights didn’t work . We finally found one next to the bed. The bathroom light? Where?? We had to use the heat lamp to light the bathroom! The carpeted floors felt sticky. The room hadn’t been dusted. The refrigerator needs to be defrosted. There was hair , a big clump, on the bed side table and a hair tie on the floor. We were so tired after a long 12 hour drive we just wanted sleep and over looked it. When we woke in the morning we noticed there was food crumbs on the top bed cover ! I mean come on ! The balcony floor was dirty with garbage still on it. The door didn’t even shut completely. There was a lock that had been installed to keep it shut. The shampoo and conditioner in the bathroom was partially used and slightly opened. Disgusting is what I feel after my stay here. I would never recommend this “hotel”. I’ve stayed in motels cleaner and better kept than this “quality” Inn, which was the quality of a dump. A hotel should do better than this, A LOT better! Do not stay here.
This Hotel is Terrible
Reviewed 17 august, 2021
We ordered 4 rooms months ago with our friends coming from all over, We asked for rooms close together and and on first floor my friends got room was not made so they moved them to second floor and you could not turn off the tub faucet so they moved them to third floor .also rooms are disgusting ,toilet is loose and shakes we have come here several years in a row and it has really changed we will not be back