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Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers...
More about the hotelDreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury® with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. All 432 guest rooms and suites offer a private and furnished patio or balcony with a hammock, marble bathrooms, daily refreshed mini-bar and 24-hour room service. New renovations in 2013 include redesign of 222 rooms with contemporary Mexican décor, and addition of swim out rooms & suites in the garden section. Dreams Spa by Pevonia® offers a full range of natural curative massage therapies and facial treatments, each designed to soothe your body, mind and spirit. And to really help you unwind, the Explorer’s Club keeps your kids happy and busy with their own kind of supervised fun. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you’re right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring nine gourmet international restaurants including six à la carte options, a buffet, a grill and a café. Dine at the Seaside Grill, an à la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Seven bars, including pool and beachside, are perfect places to make new friends, or just catch up with each other. Perfect your swing at a nearby championship golf course offering complimentary greens fees.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Services / Luggage Storage
Exchange
Car Rental Services
Pool Bar
Free Parking
Valet Parking
Laundry / Dry Cleaning
Broadband Internet
Elevator
Photocopies
Fax
Meeting Rooms
Meeting room
Conference Center
Auditorium
restaurant
Buffet Restaurant
Personal Trainer on request
Pool Table
Tennis court
Water sports
Pool
Outdoor Pool
Free Wifi
Babysitting on Request
Free fitness center
Direct beach access
Gift Shop
Beauty Salon
Hairdresser on request
Kids Club
TripAdvisor Rating
Based on 6722 reviews
Travelers rating
Travelers profile
Scores Summary
Great all-inclusive, they offer coupons for a sales meeting, you don’t have to buy anything but they will try hard
Great service, everyone is friendly. Not a party resort. Very relaxed, with your needs taken care of. Be wary of sales talk for their programs, you’ll get a nice offer of coupons, but they will try to hard close even if they say they won’t.
Amazing stay despite COVID-19
This is my second time visiting Dreams Tulum (1st visit in during a pandemic) and i would love to go back! The staff are amazing! Ana the bartender at the preferred club beach bar was fantastic! Not only does she make amazing drinks but she goes out of her way to make sure all is well! Regina at the preferred club lounge concierge was also great and made a point to talk to us whenever she saw us to make sure that all was well. Other notable staff includes Natalia from the preferred club that helped make sure our stay was great. The next great part was the weather (which we were super lucky that during the rainy season we had 20 minutes of rain 1 day and the rest of the days were sunny. The beach was beautiful, sand barely got hot and the water felt amazing (not too cold but not too hot either). I always love the wildlife i see on the resort including plenty of iguanas, a coati, and an agouti. The water was very clear and if you bring snorkel gear you can snorkel off the resort. The food was great and it was rare we found something we didn't like. All the fish dishes were amazing! The resort was very clean and staff are constantly cleaning or wearing a mask and taking precautions. The gym was also great the staff member manning the gym (sorry forgot his name) kept it amazing clean.
A little to love, a lot to dislike
Pros - Great looking hotel - The cleaning and wait staff are nice. Cons - Noisy. Noisy. Noisy. I was up till 3AM one night due to neighboring parties partying too loud. I called the front desk at 1:30AM, and they were responsive and understanding but nothing can change this. It ruined my whole day. And it happened again another night. It was so bad that I decided to check out two days early. - They have fixed prices taxis to town and other locations. They are marked up significantly. How do I know? Well I can take the same taxi from town to the hotel in the reverse direction and it'll be half as much. Imagine paying $20+ to go <8 miles. - Some of the front desk and reservation staff are not pleasant to deal with. - The food is mediocre. Not bad, but nothing that is going to wow you. Even at their nicest restaurants. - The room's bathtub was a bit dirty. I found a few hairs there when I first arrived. Not interested in taking a bath in that jacuzzi type bathtub even if there is an inkling of dirt. - Noisy. Again. It's during the day and night if you're caught with the wrong party and it doesn't seem like Dreams has much influence to do much about it. This really bothered me.
GREAT TIME DURING A PANDEMIC
I can go on in on about the Resort but, let's start off with the food. I have to say out of all of all inclusive resorts we have visited by far Dreams had the best food and customer service even the rooms service was on point. All of the staff were nice and very attentive and spoke very good English. I would suggest that you must have dinner on the beach what a experience they also gave us private photoshoot on the beach as we waited on our food and option of premium bottle service at dinner which we were able to take back to our swim out Suite afterwards. The beach was a little rocky but overall Dreams @ Tulum is the spot especially for social distancing. They also took major precautions to keep everyone safe during this Pandemic. Great Job
Still here. Moldy musty room. Wouldn’t return.
I knew it was going to speak volumes about my stay when i arrived at 2pm and sat there for 15 minutes with no one coming to help me or give a welcome drink. And, it wasn't busy and there were plenty of workers around. My reservation included a complimentary temezcal ceremony and $200 resort coupons. I arrive at room and it was so musty. Guy came in and sprayed air freshener in vent. It doesn't fix the mold smell all Week, and mold in shower. The fridge was iced over. Maintenance defrosted it in bath tub. Had to get it serviced a second time. Each time the workers worked on fridge they left puddles of water on the floor. They didn't even clean up their mess. I'm Preferred Club which includes upgraded mini bar. I never received so I called them and their upgrade means 4 tiny airline mini single servings of liquor. I only received it once..never again during stay. The bad information at concierge and vip services is horrible. They said to book tenezcal you go to spa. I walked to spa and they said you book on beach. I get to beach and she says ceremony isn't included. I showed her paperwork. I went to head of concierge to show reservation. She said despite my reservation saying it's included it's not included. I tried to book a spa body treatment using a $40 coupon but the spa nor the head of concierge said yes. Despite their paperwork saying..coupon can be used for 50-minute massage, facial Or body treatment. The body treatment is 25 minutes and they said service needs to be 50 minutes or more. Fix your paperwork then because it doesn't say that!!! The customer is never right at Dreams. Service.. it's not what I've experienced at other all inclusive. Food- the steak at the French restaurant is good. The ceviche at seaside grill is good. I ordered room service the night before for breakfast. Each day eggs, bacon and omelet were cold. But cold food is better than waiting a long time at a restaurant. Disappointing stay and it's my first stay at an Amstar Resort. Not booking at their places again.