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Dreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers...
More about the hotelDreams Tulum Resort & Spa is located on one of the most unique beaches in the Riviera Maya surrounded by lush tropical acres, sugary white sand and magnificent colonial architecture. Just five minutes from Tulum and 30 minutes from Playa del Carmen, Dreams Tulum offers Unlimited-Luxury® with upscale surroundings and combines fun and relaxation with the ancient world of the Maya. All 432 guest rooms and suites offer a private and furnished patio or balcony with a hammock, marble bathrooms, daily refreshed mini-bar and 24-hour room service. New renovations in 2013 include redesign of 222 rooms with contemporary Mexican décor, and addition of swim out rooms & suites in the garden section. Dreams Spa by Pevonia® offers a full range of natural curative massage therapies and facial treatments, each designed to soothe your body, mind and spirit. And to really help you unwind, the Explorer’s Club keeps your kids happy and busy with their own kind of supervised fun. Dreams Tulum sits on two miles of powdery white sand with activities to make the whole family happy. And you’re right on the ocean for snorkeling, catamarans, windsurfing, kayaking and jumping on our ocean trampoline. Choose from magnificent dining options featuring nine gourmet international restaurants including six à la carte options, a buffet, a grill and a café. Dine at the Seaside Grill, an à la carte steak house, enjoy French cuisine in a romantic setting at Bordeaux or visit El Patio for Mexican fare. Seven bars, including pool and beachside, are perfect places to make new friends, or just catch up with each other. Perfect your swing at a nearby championship golf course offering complimentary greens fees.
Values releated to taxes and administratives fees are alreadyincluded at the moment of purchase at the HURB website. No further fee payment of any kind is required once purchase is complete.
Services / Luggage Storage
Exchange
Car Rental Services
Pool Bar
Free Parking
Valet Parking
Laundry / Dry Cleaning
Broadband Internet
Elevator
Free Wifi
Photocopies
Fax
Meeting Rooms
Meeting room
Conference Center
Auditorium
restaurant
Buffet Restaurant
Personal Trainer on request
Pool Table
Tennis court
Water sports
Pool
Outdoor Pool
Babysitting on Request
Free fitness center
Direct beach access
Gift Shop
Beauty Salon
Hairdresser on request
Kids Club
TripAdvisor Rating
Based on 7138 reviews
Travelers rating
Travelers profile
Scores Summary
Beautiful Resort, Excellent Entertainment, Food Could be Improved
On arriving to the resort, my girlfriend and I were very impressed with the hotel & grounds. The room & resort in general was beautiful, staff were very friendly and the health & safety protocols in place due to COVID made us feel protected. We were disappointed to find the sea mostly inaccessible due to a seaweed issue, however that is seasonal and the resort were constantly working to keep it at bay. Would recommend factoring this in when deciding on timing for visiting Tulum. The Entertainment team truly made our vacation - Gigi, Baby Jesus, Aranza, Victor & Pablo ensured we were having fun at all times and always with a smile. We hope to cross paths again, as we feel we left with new friends. There were many restaurants available to us during our stay at the resort, however we were disappointed to find little to no vegan options in any of them. The chefs were accommodating when we asked for modifications, however it was mostly awkward/difficult to get a decent vegan meal. It appeared as though most of the restaurant staff were unsure as to what veganism entails, so we had to explain that it is not the same as vegetarian on more than one occasion. Based on the disappointing dining experiences, we approached our representatives in UVC services - Natalia and Nallely. Once we explained the difficulty we were having, both Natalia and Nallely went above and beyond to ensure it was fully communicated throughout the department, and that menus were updated to include vegan options. Our experience completely changed from this point, with wonderful efforts from Ulises & Javier at Bordeaux, Ivan Sixto at World Cafe/Seaside and chefs & pastry chef Ara at El Patio. Overall we had a great vacation, the staff were wonderful and if we could be sure that dining would be improved to cater for vegans we would definitely go back.
Massive Seaweed, bad food, great amenities and entertainment
I will start with the hotel: Amazing room, I stayed in a Deluxe Garden View King, i asked to be in the same tower as the lobby, room 1025, was great and clean. Great service by staff, amazing night shows every night, to go in and out you will need to provide your last name, name and room number, security there is like trying to enter the White House, alot of security. I guess they do NOT want people that are not staying there to sneak in. You do NOT get bracelets at all, just mention the info above to get into the restaurants and hotel. Food: Not good, besides the Italian restaurant everything else was OK. The drinks, not top quality tequila, the taxis are VERY expensive, i rented my own car but my group had to take cabs and per "covid" regulations the cabs only allow 2 passengers per car and they charge about $20-30USD from the hotel to Tulum Centro. Ocean: I am extremely disappointed about this, why? Because i was NOT able to get in the ocean not even once because it was covered with seaweed, i understand this is a natural issue and maybe not the hotel's fault, HOWEVER, my friend stayed at DREAMS Cancun and NOT Dreams Tulum at the same time as me and when she sent me pictures and videos, her beach had a massive net which i guess prevents seaweed from getting to the shore, this tulum resort did not have that. Why not implement the same thing for the Tulum location? I wanted to explore Tulum and not just stay in the resort the entire town, I went to tulum centro for breakfast, went to some beach clubs in Tulum as well to make the best of my trip.
Not a dream, more like a nightmare.
Don't be fooled by the name, this is not Tulum. The resort is so inauthentic, it felt more like a Floridian Holiday Inn from the 1990's. There are cracks in the floor, scuffs on the walls and tiles falling from the ceiling. The food was awful and the drinks had a horrible aftertaste. You can't even get a decent margarita! The drinks are so bad, we considered going into town to purchase our own mixers! Never thought I would spend money outside of an all-inclusive for food and drink but that exactly what we did. It was the only way to make the stay bearable. Our scheduled COVID test was delayed by an hour! (Not a fun way to spend vacation!) Why they don't have someone on-site conducting these tests is mind-blowing. Don't expect good service, you won't get it. Though this is no fault of the resort, the beach was covered in seaweed and the waters were littered with rocks. If anything, they could have done a better job cleaning the shore. Room service took over an hour, despite us being in a "preferred section" and a lot of the food was thrown out due to quality. Do yourself a favor and drive 20 mins south to Tulum proper, you'll have an amazing time there!
My rating
My first and last time, absolutely ridiculous you have to pay for transportation unless you pay to go on their excursions. Wanted Ed to see the TULUM sign which was 5mine away. They charged $40 to take you, I have never paid for an all inclusive resort and paid for transportation everywhere.
Excelente hotel para unas vacaciones
Both the hotel and restaurants are of the highest quality. The staff is very nice and helpful. Perfect care and activities for children. We were surprised by the variety of restaurants and dishes on offer. We especially recommend Portofino restaurants with excellent service and committed staff. The dishes prepared by Chef Manuel will satisfy the most sophisticated customers.