Service animals not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 16272 reviews
Absolutely lovely holiday
The hotel was very clean, rooms cleaned every day, fridge refilled every day. Food was outstanding, plenty of choice at every sitting. All Staff, cleaning, bar, restaurant , gym and garden were helpful, polite and friendly. Very large resort, you can walk to the beach or catch one of the buggy buses that continuously run. We enjoyed the walk. All the pools are clean and well maintained. As for trips we did take the local bus we found it more cost effective, plus we like to leave when we feel like it. We visited the tumul ruins for a small bus fee (can’t remember, about £5.00 for two) and and about 10£ to get in. We did not have a guide, but I would if I go again, they were charging about 20dollars, we also had a lovely half a day on the beach there. The organised trip was about 150 dollars each. So please check to see if you can get there at a better price. Will definitely go to this hotel again
A Very Nice All Inclusive
Apologies for the belated review, but better late than never I say. We have visited the Coba resort twice. This is a beautiful property on the Grand Bahia grounds. As mentioned by other travellers, you get access to the Tulum property that overlooks the ocean when you book either resort. We prefer the Coba side. It is more family orientated, there are kids but we were never bothered at all. You don't get access to Siem or Akumal. But that's okay. We never wanted to leave the Coba resort other than the odd excursion you book through your airline representatives on site. Or to walk on the beach, then it's an easy trolly to the Tulum beach. We did go to another comparable resort on the beach last year, just to see how life was at another resort, and though it was nice, we prefer Coba. Of the food options, we enjoyed them all. All of the A la carte options were good, booking early is advisable. Our favourite was the Japanese spot Mikado. We prefer the sit down meal, not the table side show. Service was very exceptional. Our waiter Marcos was very good. The hidden gem is the snack bar. If you are lounging by the pool, this is a very convenient quick bite. The food ranges from burgers and hot dogs, to ribs and paella or stir fry. The Buffet offers a good variety of cuisines. Often a theme per night. No complaints there. Service was friendly, the staff work hard here. Advice #2, bring small bills. You will want to tip great service. Or just really friendly people. They also remembered our wedding. Made us feel good. Appreciate it guys! Can't wait to be back, when the world hopefully returns back to normal.
My boyfriend and I went here in November of 2019. It was the best experience besides having to wait an hour to check in. The staff was always kind and welcoming. The food was very good, clean place. The gentlemen driving the golf cart would pick us up first before other guests ( we tipped good ) we saw him everyday. The night club had a bad smell and the resort was a far drive from the airport so make sure you stay for a week. We were thinking about doing the timeshare since they have these in a few other countries. We will definitely be coming back later this year.
Best place ever
Well I’m not going to write a marathon but just straight to the point. Absolutely loved this place, loved being in middle of the jungle and visiting Xel-ha.the rooms were clean and spacious and the food what a choice if you couldn’t find anything to eat you must be very very fussy and last thing loved the people they couldn’t do enough for you. We’re coming back in November this year (if the world’s back to normal)and can’t wait
Another visit, this time with family!
We have been to this particular Bahia Principe hotel multiple times since 2005 along with other vacations at many other Bahia Principe hotels but for us the Mexican resort is our all time favorite and we consider it “our Mexican home away from home”. Some staff we have known for 15 years and it’s always great to spend time with them. Due to our brand loyalty for 15 years we are issued the VIP bracelet which allows us to go to all the hotels on the resort. (Note: guests who booked either Luxury Akumal or Luxury Sian Ka’an also have full access to all 4 hotels on the resort. Guests who book either Coba or Tulum only have access to each other’s hotel.) My 2 tips for a first time guest are: to keep the resort map with you until you get the lay of the land, and if you have a reservation at one of the a la carte restaurants over at the Tulum hotel give yourself 20 minutes to get there are trams are far busier and often full so you may have to wait for another tram. We find the staff to truly have the best work ethic, and if you do have a problem they will often go the extra mile to help you out. We also feel the location which is close to many attractions is convenient even though it is 90 minutes from the airport. We often visit nearby places of interest on our own using a collectivo for our transportation which allows us to do things on “our own choice of time” rather than having to be on a tour company’s schedule. Also by using a collectivo it is always a less expensive outing which is an added bonus. (We did use the hotel’s own tour company a few times in the past for excursions further away from the hotel which is called Bahia Tours.They are often slightly less expensive than what a Canadian tour company charges.) One would think that it would be easy to run out of things to mention in a review for the same hotel after 15 years but in this case that is not true. The biggest change is now everyone has free wifi throughout the hotel/resort. (In the past many guests had complained in their reviews about having to pay extra at an all inclusive resort IF the one hour of free wifi the hotel was offering wasn’t enough access for them. Free wifi for ALL is a very welcomed change.) Bahia Principe hotels are always trying out new things and yes they do pay attention to feedback. They no longer do a Michael Jackson evening show in the theater and they have introduced other new nightly shows. On our most recent trip we got to check out the Sports Bar conveniently located off the main lobby which opened last year. You can also enter by the outside door off the outdoor terrace. Last year they put out all new tables and chairs with a hurricane lantern in the outdoor terrace area. We got to check out the completely renovated Coba buffet. They now have an outdoor set up for lunch near the main swim up bar. They are constantly working on the landscape and maintenance. In the past few years they gave some of the a la carte restaurants new decor and they did a soft renovation on the rooms. New hair dryer, replaced bathroom mirror, installed rain shower heads, and a new shower sprayer, changed the plastic outdoor furniture, new bedding, towels, robes & drapes, mounted the television on the wall and moved a large mirror are changes I can recall. For those who don’t want to leave the resort but looking for something new to do check out the hotel’s Eco-tours. (We did the eco walk last fall for $5.00US per person. Note: make sure to wear bug repellent as you are walking in the jungle so naturally it’s buggy. I wore a man’s long sleeve shirt and thin cotton pants while my husband wore shorts and a tee shirt.) Any time we have had an issue either housekeeping guest service, guest service manager, or the assistant director have helped us out. Problem was always fixed! (We travelled on this trip with family and they had to have their room sprayed as our son-in-law was being bitten while in the room, yet his wife and baby were fine!) Our 2 suggestions at this time for the hotel is to invest in a better sound system for the theatre, and to replace the old safes in the rooms that operate with a key with a keypad safe. As past reviewers from time to time have mentioned money being taken from their safe. We very thankfully have never had a theft issue but clearly it’s time for the hotel to invest more in their guests security based on the number of complaints. A big thank you to all the staff for always making our Bahia vacations so enjoyable. Hasta luego.