They don't give a sh*t!
Reviewed 19 September, 2021
Asked at the check-in for a quiet room, so we can relax and get some sleep in the evening/morning because we needed that. They told us that "the room will be good".
It turned out that we got a room right over the pool/animation area which is extremely loud until 24 o'clock. We closed the balcony doors, but they aren't soundproof at all.
In the morning, about 5 o'clock we got woken up by a couple next door which was getting really loud and annoying for about half an hour. It was so loud as if they were right with us in the room, because our two rooms were seperated with a door right next to our beds. The beds were also two singles instead of one double and the mattresses were hard as a brick.
In the morning we begged them to give us a quiet room, but they said "there is no room left, come back tomorrow morning". The Hotel was about 70% full so we don't know why there were no rooms left. The next evening with the annoying neighbors and loud music went by, no sleep at all again... and again we begged them for another room and they told us again "there is no other room free, maybe tomorrow". In the meantime we heard from other guests similar stories, but the Reception didn't give a sh*t about their guests.
We ended up staying 12 nights in the same room and didn't enjoy our vacation as we hoped for in a so called "5 star hotel"..very bad experience.
Overall very dirty and neglected rooms - 2 stars maybe
Staff in the Lobby and Lobbybar - very rude and condesending
Staff in the main restaurunt - very friendly, helpfull and always smiling, but some of them were asking for tips and touching their phones and than grabbing food with the bare hand and putting it on your plate.
Food was good and great variety.
Animationteam is very good during the daytime, but they can't pull a better review for this hotel.
The beachfront was the best in the area.
Would not recommend!
3.5 - While there is room for improvement, it was still a lovely stay.
Reviewed 19 July, 2021
My husband and I did 10 days, 9 nights here from July 5-14. I was somewhat skeptical when I first read some of the reviews on here declaring that it was definitely not a 5 star hotel, and while I see why they may have made those comments (a bit on that in a moment), I don't think it took much away from the overall experience.
As you can see in the pic I've attached, there were a few areas that clearly needed to be maintained in the resort. It wasn't uncommon to see a fading sign, chipped paint, and some rust in some parts. This contributed to it looking slightly run down here and there. However, they were usually in places that weren't often frequented, so it honestly didn't bother us too much. The rooms, dining and snack areas, beach and pool were all very clean and frequently tended to. We particularly liked our room (606) since the quieter pool was right at our doorstep, and was one of the rooms closer to the beach and main pool. Note: make sure whatever room you book isn't too close to the main pool, as they've music blaring from there till the wee hours of the morning. We could hear it from where we were, but it wasn't loud enough to bother us.
Being all inclusive, you've access to their extensive options served at breakfast, lunch, and dinner. Not to mention, they've an afternoon and midnight snack time for you to grab some grub outside the main meals at no additional cost. The bar is also open throughout the day to make sure your thirst is always quenched and you're kept boozy if that's what you want! There is also a pool table for you to entertain yourself just behind the bar area.
On top of that, they've in-resort activities for you to join in throughout the day. During my stay, we participated in yoga, water aerobics, and water polo. I also saw some of the guests dance alongside of what they called the animation team, who were responsible for organising these activities. At night, they also have live music for you to enjoy over a drink by the pool.
Alternatively, if you want a day out, you've the option to book a boat trip with Jolly Turs that will bring you swimming to spots such as Meteror Beach, Camel Beach, Wishing Cave, Akyarlar, and a spot they call Aquarium. Depending on who you ask, it's 130 - 150 TL a person for the day. The first guy quoted us 150 TL, and the next time we enquired, another offered it at 130 TL. There is also a tour agency just in front of the hotel called Turgutreis Tours for you to have a look at.
For those of you looking to book water sports, there's a place at your left when you exit towards the beach. We only enquired for the parasailing (700 TL for 2), but they've jet skiing and more to offer as well.
For the most part, the service was exceptional. The staff at Sundance are very quick to respond and extremely friendly, especially the guys at the bar. I do think some of the ladies serving the buffet could be a bit more welcoming, however, as they often looked very bored to be there, and to tend to you.
Another comment I have to add in regards to the buffet is how you're not allowed to get the food by yourself and must have it served to you by the attending staff. While I understand they've done this for their COVID measures, I do not understand how they can have multiple sections without staff and not expect the guest to start piling the food on their plates by themselves. This was often the case in morning. You would see lines of people waiting to be served food, but no one there to hand it to you. In these instances, I've seen staff at other sections with no one there stand and just watch. They would only intervene and start tutting once someone took it upon themselves. If they don't want this to happen, they need to make sure that someone is always there.
In regards to the buffet, we most enjoyed when they prepared an entire section of seafood. However, this only happened once the entire time we were there. I'd highly recommend that they make this happen more often, since it was such a hit. The prawns, for instance, finished within the hour.
Another thing to note would be the reservation of sunbeds. The resort has a sign for guests not to do it, but unsurprisingly, they do and there's no one to regulate it. I've seen many guests throw their towels and other belongings over the chairs and not return for hours, especially on the beach. During our stay, we've seen the beach fully 'booked' before 7 am. If we weren't out as much as we were, this would have bothered us a lot more but it definitely isn't fair. Expect to wake up a lot earlier to grab a spot.
Overall, we enjoyed our stay. Despite the areas of improvement, we liked our room, the food, the organised activities, pool and beach, and how the majority of the staff were very friendly and responsive.