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Excelente hotel! magnificas instalaciones, en general muy bien!
Opinión escrita el 14 de Febrero de 2019
Estuve por una noche y tiene espacio excelente, todo esta muy limpio, la gente es muy amable en el frontdesk, los salones de conferencias son cómodos y accesibles, en general una gran experiencia en este hotel.
Opinión escrita el 21 de Mayo de 2021
This was by far the worst hotel I’ve stayed in ever! It’s worse than a motel! The front desk lady was so busy trying to get back to this table in the bar to drink her wine with her friend that she didn’t care we had no lights in the room we had just checked in to. No ice machines in the hotel works so you are told to go to the bar and ask for ice where the guy behind the bar tells you he’ll be back but doesn’t, and the front desk help is back at her seat in the bar drinking her wine and not offering to help you with ice. The glass and phone across from the lady in the picture is the front desk help’s. Our daughter’s toilet didn’t work right but she was too scared to say anything because of the rude lady.
Broken contracts, and very poor communication
Opinión escrita el 22 de Decembre de 2020
We live in Tyler and were going to use this hotel for a wedding rehearsal dinner event and a block of 20 rooms. Communication was horrible- we always had to attempt several calls, emails and even in-person contact before getting any response. We were told in word and action that we were not important, even though we held 20 rooms, a double meeting space, and bar service-- all equaling several thousand dollars.
Then, after OUR initiation of contact on a separate question, we were told they were not honoring the bar service promised. It took multiple firm conversations before we got them to honor that- we thought. Then, once again in another conversation we initiated, they told us that they were taking away our contracted meeting space- they were letting someone else use it, whose contract came many months after our initial contract back in March. They had no help except to offer another hotel. After two days of scrambling, calling, we decided to leave Courtyard behind and moved all of our rooms and plans to a different hotel. These contractual breaches were unwarranted, unacceptable, and NOT tied to COVID. These happened because the staff was inept in keeping promises and making clients feel valued.
Opinión escrita el 21 de Decembre de 2020
We booked the 2 queen bed with pull out couch room for $180/nt. Overall, we were very disappointed. We travel a lot and very rarely have a complaint about a hotel. After this hotel we continued our trip and stayed in a small town with only a few choices for hotels. We booked a much lower quality (and price) room and was blown away with how much cleaner and more comfortable the second hotel was. For the price and for the Marriott name we really expected more.
Pros: Excellent night front desk attendant! Paul Mitchell toiletries. Comfortable queen beds!
Cons: Police cars out front upon our arrival (front desk said it was an isolated incident between some guests).
Very dingy musty smelling roll away bed. My son said it was very uncomfortable and he woke up with a backache. Upon sitting on the bed and actually looking at it the next morning it was very stained, had I had seen or smelled it the night before no one would have slept on it!!
A large portion of the bathroom baseboard was missing and was filthy.
Someone had set the room alarm clock for midnight so that was wake up #1.
Then someone pulled the FIRE ALARM at 4am, that was wake up #2.
VERY NOISY! We heard every car/truck going by.
A/c does not go below 68.
No complimentary breakfast (we did know this before hand but if you’re comparing to others in the price range it’s good to know)
Called down multiple times in the am to check-out, no one answered the phone. So we checked-out on the way out to the car, had to holler into the back office to get someone’s attention as no one was at the desk. A lady finally came out.
Not a warm welcome
Opinión escrita el 29 de Septiembre de 2020
The property is a little old and the front desk team needs a lot of work. She was borderline rude and really could care less that I was platinum. It was like I was bothering her that I was even there. I had to ask for a late check out and remind her to redo my key to ensure I still had access. Also reminded her I wanted points as my welcome gift because lets be honest there is no upgrade at a courtyard. I would recommend the Fairfield across the street they actually want your business. The time during Covid-19 you would think that the team would love a business traveler. They did have their bistro open in the morning which was nice.