Pets not allowed.
Values realeated to administratives fees are already included at the moment of purchase at the HURB website.Local fees, services fees and resort fees may not be included and should be paid directly to the hotel.
Based on 536 reviews
Please read my valid issues and avoid having the same difficulties.
We stayed for 3 nights and i will describe the biggest issue we had. There is a shuttle to take you to Venice every morning. So you inform them by 8:00 in the morning. So i requested the only available time which was 10:20. We arrived at the reception at 10:22 with my phone's time and she said we were 5 minutes late and the driver left. I said i understand that we were 2 minutes late but i believe it was a nice courtesy to call us and ask if we are on our way or the driver will leave but they did not. So i asked, bow what? She said to take the bus. But the next bus was in 49 minutes. So i asked for a normal taxi. She said it is going to be really expensive and suggested to call a private company. I asked how much and she responded that the company takes 35€. She called the office they cooperate and i heard her telling that it is going to cost 35€. I understand some Italian so i asked her why she dictated the driver how much to charge since it is a different company! She said it's to save me money of course it was for the hotel's commission. The driver was late over 35 minutes despite the lady telling me it's going to be coming soon. i asked to get a normal taxi and as she called for a normal taxi, the driver arrived. So i asked her...is it ok for us to be 2 minutes late and get charged 35€ but this driver can be late over 35 minutes and he will receive 100% of the fair? And she said it had traffic... The roads were so quiet today. Both sides from and to venice were almost empty and we quickly arrived to venice.
Points for improvement
The location was quite okay, but the room was not really clean. There were some dirty stains on the curtains and on the towels.. The blankets were also very thin. The man at the reception wasn't very friendly either and it seemed like he didn't want to tell us any more information. During check-out there was just no one at the desk, I was waiting all the time but nobody came. That’s not good service!!
Really bad hotel , i don’t recommend anyone They throw away my stuff i don not take responsibility for it Really bad service The room had also little animals in it I will never go there a again.......
Perfect Break in Venice
We didn't have any high expectations of this hotel due to the reviews but this hotel was clean, was in good location to get into Venice and friendly staff. The hotel was based in Malcontenta outside Venice and was really easy to get to. The number 53E bus leaves you right outside the hotel and you can get the bus back into Venice from outside the hotel. Purchase a bus ticket from reception. (the buses are always packed) The hotel offers a free shuttle service in the mornings to go into Venice. You have to book onto this at 8am and the bus can hold upto 8ppl. The rooms are what you want for a short break. Clean & tidy with a TV which we got few English speaking programmes/films to watch at night. Our first night we stayed in Malcontenta. There isn't much surrounding the hotel but there is a lovely Italian bar at the end of the street were we sat outside for a few drinks. Across the street over the bridge from the bar there is a pizza takeaway place (you can also sit in). The food was beautiful and the staff were more than friendly. The staff of the hotel are very friendly and will help you with anything. I would recommend this hotel. It is cheap and convenient to get to Venice.
Good value, easy access to Venice and airport
Friendly, helpful staff, good shuttle service to Venice. The breakfast was boring and repetitive but well cooked. Hot dog sausage with scrambled eggs was novel but not every morning! The hotel operates a reduced cost taxi service to the Airport. The driver was excellent as opposed to the local airport taxi drivers!