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Runnin on empty
Opinión escrita el 19 de Julio de 2021
Hotel restaurant was seemingly out of everything we wanted to order. Snack bar was out of most every candy bar. Room window wouldn’t close fully and some cosmetic damage to ceiling and baseboards.
Needs some improvement. Room was quiet at least and location was close to military park.
A+++ Excellent Hotel great customer service
Opinión escrita el 12 de Julio de 2021
This is my first stay ever at a Courtyard, and will not be my last.. Excellent hotel to stay at! Front Desk clerk Rodney this morning made us feel more than Welcome. Also the night clerk was very helpful as we were having trouble getting room. Coffee is excellent as well. Well done Courtyard, Well done indeed! A+++
Don't Come Here if You Want to Sleep. Awful management.
Opinión escrita el 9 de Julio de 2021
It's 2:30 in the morning and no one in my family has gotten to sleep because there have been people blasting music in the parking lot of the hotel since midnight. I've called the front desk and the woman snapped at me, "I've already talked to them 4 times, so you do what you have to do." What does that mean? I asked her, "Don't you have procedures in place for dealing with noise problems?" and she said, "No." So I asked her, "What do we do if we need to sleep, check out, get a refund and go to a different hotel?" She said, "If that's what you want to do." So I asked her to go ahead and give me the refund, and she said, "I can't give you a refund. You'll have to call management on Monday." (Today is Friday, well, technically now it's Saturday morning). What kind of hotel doesn't have procedures for dealing with noise problems? And what kind of desk clerk is rude to the guests who are trying to sleep while allowing other guests to blast music all night?
The bar must be low in Vicksburg
Opinión escrita el 27 de Junio de 2021
If stayed in a lot of Courtyards. Some are better than others. Some are newer, some older, etc. But until now, I've never been give a dirty room.
The toilet in our 1st room was dirty (urine under the seat), our 2nd room was much worse. The bathroom was filthy in the 2nd room. A greasy substance covered the bathroom floor. When I wiped it with a towel, it came up black, like the floor hadn't been cleaned in months. The was a used wash cloth was hanging from the shower rod.
The common areas were dirty as well. The walls, elevator and glass surfaces had greasy smears where they had been wiped with a filthy rag.
The staff was unprofessional and seems bothered by having guests. One of the ladies was shuffling between the bach office and bistro in scrubs and house shoe yelling a conversion with one of the ladies behind the bistro counter.
Opinión escrita el 23 de Junio de 2021
I stayed at the Courtyard in Vicksburg for one night. The hotel is modern and inviting. The gentleman at the front desk was very friendly and knowledgeable about the local food options. The room was very nice and had a chaise couch and a very comfortable king bed. I could hear a bit of noise from the nearby elevator and from the back patio, but that diminished relatively early in the evening. The restaurant downstairs still had not reopened for dinner yet, but I was told it was reopening soon. Overall, this was a nice place to stay and I would stay here again in the future.