Comfort Suites Innsbrook

I stopped at this hotel for one night while traveling. It was morning and I called ahead to see if any rooms were ready and the receptionist was superb and welcomed me with open arms. She was professional, articulate and very polite. The entire facility was clean and immaculate. Rooms were great, wifi was strong, pool was great, parking was secure,. location was perfect. It was very quiet and breakfast was quite good as well. I could not have been happier.

My son Tristan booked our family two rooms on Aug 17, 2019. We had driven up from Tennessee to move him as he has begun college at the University of Richmond Law School. First he came by and got the keys as we were still unpacking him. When we arrived at the hotel at 7:00pm we went to the rooms. We had both room 230 and 232. I noticed right away that the stairs leading up to our room were dirty. Not dirty from remodeling, this was paper and trash. My older two children went into room 230 and I went in with my two children into room 232. We were immediately taken back by the smell. The smell of mildew or mold was overwhelming. I turned the air up and opened the adjoining room door to try to air it out. It was beyond musty. I tried to make do and got the kids settled. My family from the next room came over and one actually felt sick in the room. I called the front desk who said they didn't have an opening for another double bed. The gentlemen explained it was probably from a leak in the air conditioning unit. He offered to bring some air deodorizer. When he came (front desk older gentlemen with glasses" I asked if he could smell it. He said that he had allergies and couldn't smell anything but took my word for it. (nice reply) At this point my family had been up since 4 a.m. that morning. We had not only moved my son from Knoxville TN. (6.5 hours away) but unpacked him. We were completely exhausted. I had went over to the other room to check it out. It was decently clean but the freezer was frozen up. There was barely a hole to insert a freezer pack. Our bathroom had a rust stain in the toilet. (room 232) The comforter was torn on one bed. The sheets were stained on the other. We just flipped the bottom sheets over and laid down. I also noticed the refrigerator was leaking in the bottom . (232) At 9 p.m. we started to go to sleep. I had gotten my younger two children to bed. Then the room phone begin to ring. It was the front desk saying that they had another room on the 3rd floor that had just become available. I would have had to wake my children up and pack up and move upstairs. I didn't see an elevator so that meant carrying our stuff back down stairs over to the elevator near the desk in our pajamas. I just told him never mind. I have never been so frustrated. I feel there needs to be a reimbursement for this room. We left by 8:30 a.m. and skipped the free breakfast

Dirty and gross there were dead baby roaches in the bathroom, a used washcloth in the bathroom when I checked in. Gummy beats by the sleeper sofa. I booked 4 nights and left the next morning by 9:30 am. I will not be back

I had a very pleasant overnight visit at this hotel. Everything there met my needs. There was plenty of parking, and the staff made check-in very easy. My room was very large and included a refrigerator and microwave. The bed was extremely comfortable. Both the room and bathroom were very clean. The breakfast was just average - a few hot items, make-your-own waffles, and the usual muffins, bagels, etc. I don't know how many guests were there during my visit, but it was extremely quiet. Overall I was very pleased.and would not hesitate to stay there again.

The rooms were nice and clean. The rooms have been kept neat and no show of wear was present. Staff were helpful and check in was easy. Bathrooms were clean and well kept. We just there for an overnight stay. We did not use any of the amenities. As for breakfast, we did not eat... Overall a nice quiet place to stay. It is not in an industrial area, but in an office type area whis is a very good area... will return in in the area and need to stay overnight...