Great visit and great service!
Reviewed 13 June, 2021
My wife and I were in town for a wedding and everything at the hotel was great. I appreciate the staff and everything they did. The check in and general service was great and everything went smoothly. Keep up the good work!
DO NOT BLOCK ROOMS FOR YOUR WEDDING HERE. Check in at 3 pm is not guaranteed.
Reviewed 25 May, 2021
I made a reservation far in advance as part of a wedding block. I was told king beds were not available, only a double room which was completely fine. I called several days prior to our visit to see if early check in was available and was told yes, 1 pm. Note: check in is normally 3 pm. We traveled 1 1/2 hours and arrived at 2 pm
We were told no rooms were available and to come back at 3 pm. We waited in our car to prevent grouping in the lobby with others during a pandemic. We returned inside at 3 pm and was told still no rooms. During this time, every person who was waiting in the lobby earlier had recieved a room. 2 of our friends who had the same room type (double) walked in and immediately got a room. The shuttle for the wedding (paid for by the couple) was leaving at 3:45. We waited in the lobby in hopes of getting a room before the shuttle left in hopes of having somewhere to get ready. We never recieved a room prior to having to leave for rhe wedding on the shuttle and had to get ready in another person's room. No shower, no hair, no makeup for this wedding. We were welcomed to sit in their lobby "because it is free". We paid for a room, I dont need a "free" lobby. We paid to use this lobby. We recieved a call at 4:30 saying our room was ready. That was 3 1/2 hours after we were told that we could check in. Janet at the front desk was rude, made comments about us as we sat 10 ft away and seemed to thoroughly enjoy our inconvenience. She stated she would discount our rooms. Original price (paid by others in wedding block) was $120. I got a charge at 4:30 for $99. The following morning, before even checking out, the hotel charged my card for almost $11. Our discount for making a pregnant lady sit in their lobby, not being able to get ready for a wedding and for Janet's attitude and disrespect towards us infront of other patrons: $9! Not worth it. If you block rooms for your wedding here, dont count on your guests being ready or able to use the shuttle that you've paid for. Do not count on early check in. Also, dont depend on the check in time listed on your reservation. Janet should not be working within customer service/hospitality. She was a very poor representation for for the hotel and company. I was one of MANY guests of the wedding who experienced this issue. Don't bother booking this hotel.
Reviewed 21 October, 2020
I spent two weeks here in September, 2020 with my mother who has dementia. My siblings and I spent this time searching for a dementia facility for Mom. The staff was very accommodating, especially as regards my mother's condition. The rooms were very clean and quiet. My room faced the lake and wooded mountain; it was a lovely view.
Clean, quiet and comfortable
Reviewed 15 January, 2020
I love the nitelite in the bathroom, great idea! Two choices for pillows, both so comfortable, as is the bed. We were on the 4th floor, and it is quiet - even facing the street. Rahul Patel at the front desk was helpful, kind and professional.
I was naive
Reviewed 2 January, 2020
I am an IHG member. When I started to book online using the IHG website in November, I noted that I would be responsible for the entire visit (6 nights) if I were to cancel or no-show. I called the front desk at the hotel in Haskell to see whether there was an alternative in which I could get the online advance rate ($95 + change) without committing, as we had a lot of traveling from NC to NJ in potential winter weather. The representative I spoke with booked the room at the going rate, somewhere around $125 per night, and told me if I called the day before or the day of our arrival, the rate would revert to the online ($95+ change). Well, the hotel would not honor that, so for our 6-night stay, we overpaid by about $30 each night. We have been members for decades. We stayed 6 nights. The room was clean, but nothing special, and the shower head did not function well. We were not happy. I think the hotel management should have considered our story and history, even though, stupidly, I did not note the date or representative I had spoken with. Although we have family close by, and this is the most convenient venue for future visits, we will not stay here again unless they try to make us up to us in some way - which, by the way, no one did.