Revisión de TripAdvisor
Basado en 5 reseña
Selecciona la fecha de tu viaje
Información de la propiedad
The Holiday Inn Express and Suites Warsaw - E Center is a hotel.
Check-out hasta las: 11:00
Comodidades de la propiedad
Instalaciones comerciales / InstalacionesCon jardín donde descansar y comodidades como conexión a Internet wifi gratis y una tienda de recuerdos, ¡no te faltará de nada! Otros servicios de este hotel incluyen asistencia turística (adquisició
Piscina e instalaciones de bienestarPara un relax sin igual, nada como una visita al spa. Otros servicios de esta pousada brasileña incluyen conexión a Internet wifi gratis, asistencia turística (adquisición de entradas) y una zona paraServicios de conserjería
Calificación por los huéspedes
Calificación de Viajeros
Perfil del Viajero
Resumen de puntajes
Delightful staff. Filthy rooms, hallways, floors and elevators.
Opinión escrita el 25 de agosto de 2021
The staff is great- breakfast lady is so nice as are the folks on the front desk. That being said, the whole place is disgustingly dirty from the floors outside the elevators, the walls, inside the elevators, and sadly the rooms are simply not being cleaned. I turned down my bed and there were stains on the sheets and so much hair of all kinds it made me ill. The next room had a clean bed but the bathroom was just gross--the shower door had hairs all over it and soap or shampoo on it, the toilet had not been cleaned and toothpaste on the mirror. The refrigerator had food, an open drink and whatever splattered on the inside. I spent the first hour cleaning the bathroom, the refrigerator, removing the garbage and trash and wiping down all the surfaces in the room as they were sticky with heaven knows what. I couldn't vacuum the carpet or the sofa. Again, the front desk staff and the breakfast lady are great. Management should be fired pronto like last year and someone needs to supervise whoever is pretending to clean the rooms.
Clean and Great
Opinión escrita el 30 de junio de 2021
Was there for a family reunion, I think its a new hotel becuase everthing looks new. I will stay here again if i am in town. Staff is nice and it was a fast check in process. In this time they are serving hot breakfast which is wonderfull.
A beautiful property, but not clean
Opinión escrita el 5 de abril de 2021
We spent one night at this property...it is a very nice property, clean lobby, clean bed, dirty, stained sofa and superficially clean bathroom. We certainly didn't expect a "covid" clean room to have a sofa looking like that, nor did we expect the bathroom to have someone else's head hair and other body hair in the shower or brown spots of "something" around on the wallpaper next to the toilet. We were so tired all we noticed at first was the sofa, then noticed the shower and wall area the following morning. We suggested upon checkout that that room have a "deep" cleaning and showed the staff the photos we had taken. Of course, two of the three ladies working the front dest did not have masks on with the sign right in front of them requiring masks. Very disappointed in this property.
Dirty Room during Pandemic and Manager Lacking Integrity
Opinión escrita el 18 de febrero de 2021
A dirty room upon arrival, during COVID, is not a good sign. The manager is a real piece of work; the remainder of the staff was very courteous and helpful. When we arrived, late in the evening, we were assigned a room and unloaded our family’s things. Upon entering the room, there were obvious signs the room was not cleaned appropriately, especially considering the extensive cleaning that should be happening with the pandemic. There was what appeared to toothpaste splattered on the mirror, urine splashed on the toilet and previous tenants grocery bag in the closet. From there we opened fridge and it had not been cleaned, there was obvious red gunk smeared inside and also noticed the floor had not been mopped. We immediately went down and requested another room, the front desk informed us there were no additional rooms for that evening as they had all been assigned out. There was no manager available to assist. We were pretty confident that the hotel was not at 100% occupancy but can’t necessarily prove that. They front desk agreed to come down and reclean the room. Two hours later, 11:30pm, we were able to get into our room. The next morning, we went down to talk to the front desk again and no manager available. We never actually did speak with her while we were there (although over the phone just recently, she told us she was there during one of the conversations we had at the front desk and also alluded to the fact that the front desk person has been fired anyhow; she almost seemed amused with herself). That morning, they told us they were taking care of our room. We didn’t know for sure what that meant but upon checkout, we checked in again to be sure and front desk told the stay was on them and gave a receipt with a $.01 charge; card on file was charged $.01 as well. All was well, until 5 days later when two more additional charges showed up on our card. Apparently the manager decided she didn’t to compensate us for our room and charged us for both Friday and Saturday night. We tried to contact her several times, along with the corporate number and keep being told we would receive a call back. That never happened. We were finally able to speak with the manger by catching her at the hotel. She really didn’t seem to care and she thought it was fine to just charge our card after we checked out in person and received a receipt showing $0.01 charge. She did agree to give credit us back one night but haven’t seen it yet. We also tried to connect with the corporate office as well and they are useless, apparently they stand behind their managers decisions, even if they have no integrity. We never asked for full compensation, that was offered by the hotel but to be given it and then charged later for it is pretty poor taste. We will NEVER stay at this hotel again and avoid Holiday Inns as well, considering they have poor customer service.
Opinión escrita el 12 de septiembre de 2020
April was very nice and helpful, wearing her mask. In the morning, no one in the lobby was wearing a mask, two ladies and a man. One of the women refilled water beside me without a mask. They were nice and helpful but were not following mask rules posted throughout the hotel. Hard to enforce when management doesn't set the example.