Reviewed 7 June, 2021
Staff very friendly, nothing was too much trouble, all are needs were met straight away. Breakfast was made fresh and we ordered what we wanted. Tesco right next door. Britain’s biggest bingo hall very close !
No heating and the place reeks of cigarette smoke
Reviewed 11 December, 2019
PSA for people in London: Don't stay at Cricklewood Lodge Hotel! My mom booked into Cricklewood Lodge Hotel and checked in. She is staying there for a couple of hours and catching a flight at an odd time. When I went to drop her we realised there was an issue with heating.
We then decided to quickly head to the reception to inform the manager.
Nobody there. We ring the bell, nobody comes. We wait and I start to
call the phone, it just rings, but I
can hear it not too far away... Its
not in the office. After some time the manager rocks up and makes a joke
about him just eating. I say ok,
but there should be someone there or
we should be able to reach someone in
case there is an issue because we
have been waiting for assistance for
close to 15 minutes. We then tell him
about the heating issue and he says
he will get the maintenance guy to
fix it and the person should be here
within the hour. I leave thinking this will be sorted. An hour has passed. My mom has had to go to the
reception. Call and wait. A lady I
found there earlier who seems to run things claims not to understand, claims the rooms are full and then finally decided it's time to call the manager. She calls a million times and my mom finally gets to speak to the manager. This whole time I wasn't getting through either. When my mom speaks to the manager, he hears her bring up the heatimg issue then says she needs to wait for the maintenance guy. He said the same thing over an hour ago. He does not offer her another room or make an alternative arrangement. Instead he says that she can shower cos there is hot water. When my mom asks if this is the norm in terms of how paying customers are treated, he hangs up the phone in her ear. She is staying in a room with no heating for a few hours so that she can head to the airport. It's cold and probably nothing will be done. Please don't stay here if you can dodge it... not even for a few hours. It is not worth it, at all.
Reviewed 1 December, 2019
Nice room pleasant staff no problems parking was easy. Coffee maker in room, food basic but very nice would stay again if ever that way. Handy for the cemetary which it seems is the only time up this way for funerals
Nice room and amazing host!
Reviewed 26 November, 2019
Went with a friend of mine and we got a nice clean room. The staff was very helpful and sweet. Especially the host was amazing! Hotel was close to the tube and busses. It was also at waking distance to Nandos which is, ofcourse, very important.
Reviewed 22 November, 2019
I chose this hotel for its location when visiting my son. It is very good for the tube, buses, restaurants and shops. But it was poor value for money at £75 per night for one person. The main problem was there was no heating in my room. When I told them at reception at about 5.30 on the first evening I was told it took time to reach the top of the building - I was on the second floor. But it didn't come on during that evening, or the next morning when I reported it again, or at all during my three night stay. And there was no-one at reception to speak to, or any visible bell to ring for attention.
Other negatives - some curtain rings missing so the curtains dangled; cups and spoons not washed and coffee sachets not replenished on one occasion. (I went across the road to buy a jar of coffee one evening.)
Positives - comfy bed and good wi-fi. En suite fine, although the sink water didn't run away properly unless you pumped the plunger/stopper a few times.
So, OK if you just want somewhere to sleep, but there is the Travelodge up the road.....