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Awful experience, room not cleaned or vacuum eventhough we are just coming out of pandemic.
Opinión escrita el 24 de Julio de 2021
We checked in double room but when we got in the room was smaller than a standard double room ans missed as big double room. Room was as small as it could only fit a double bed and no room to walk aorund.
We found someone's socks in our room which showed the room.wasnt cleaned, no electricity to charge our telepphoens and the AC wasn't working, no telephone in th room room call front desk and we had to come in and out to speak to them just to be told that its standard not to have a phone in the room.
After speaking to the reception within an hour of checking in we had to pack our things again and were offered another room which was supposed to be bigger and everything working. After checking into this room we found someone's underpants in the room, no electrical points were working and we had to use our car to charge mobiles to be in touch with our children, couldn't make tea, AC wasn't working again.
We went out for the evening and were told that the room will get cleaned by the time we are back and electrical points will be ok but nothing was done. There was no staff at the reception all night and nowhere to be seen. When we asked to speak to the duty manager in the morning, we were told that the managers doesn't work weekends and we must ring on Monday. Awful service and missold rooms without any basic service.
NOT COVID SAFE AT ALL
Hard to believe..
Opinión escrita el 22 de Julio de 2021
Arrived on the hottest day of the year, checked in very quick and painless, expected to contact reception via whatsapp, but where is the number to call.msg? It's not on my room card so...who knows?
Phew, this room is very hot. Is that a heater or aircon control in my room, yes aircon!!! no...it's not working :( - I wonder why the room was left with the window and curtains open when the aircon was not working...perhaps heat interrogation is on the cards ;)
A trip to reception, an engineer has been on site, "it may or may not work, it may work later" ??? "Which room did i put you in? Ahh yes the one where the sun streams through" Why? "You can try another room but it will be a twin and the aircon still might not work" (Thinks, why would you not test it before allocating a room when the outside temperature is 32 degrees and...where are all these people which means I can only get a twin room, their cars are not in the largely empty carpark and they are not in the public areas of the hotel.)
Had a shower (more of a dribble to be fair) and heads to the bar/restaurant good service from the lady in the grey checked top (this is important in a minute), friendly and efficient, ok food at a decent price
Returns to the bar for a drink, Only me waiting "I'll be with you in a minute says the lady in the black top" - no problem I say...until someone else turns up and she gets the attention for a full 5 minutes before I get served...the temperature gets even hotter!
Back to my room, noticing the damp on the wall of the opposite bedroom, is this normal for an internal wall?
The room is still scorchio (it's later, but the aircon has still not decided to work) so decision time...Do I try sleep with the window and curtains open to limit the heat in the room? But what about the group of people directly outside my window drinking and getting louder and louder? Or that light shining directly into my room? Or, the many sirens of the passing emergency services OR... close the curtains and the window and turn the room back into a Sauna? Well, it's 22:40 now, I was on the road at 07:00 this morning and have covered over 200 miles, my sleeping well objective is not going to happen. Let's hope tomorrow is better
Update: I decided to restrict breakfast to coffee and pastries due to unmasked guests at the self-serve cooked breakfast areas. So I can't feedback on the quality
Opinión escrita el 13 de Julio de 2021
Stayed here for one night as was visiting dudley zoo not far away. From the moment we checked in staff were super helpful.
Wed prebooked to use the pool & spa & this,was fantastic too & staff very helpful of where to go etc.
Halfway home we had realised we'd left some stuff in the room by mistake, the staff have been very accommodating to ensure we got the items returned.
The rooms & hotel were amazing for such a cheap price & will definitely look to stay again.
Thank you to everyone at mercure west brom
Clean and secure hotel. Lovely surroundings. Walking distance to West Bromwich town centre.
Opinión escrita el 27 de Junio de 2021
Staffs are nice and very helpful. We have a pleasant stay here. Rooms are clean and tidy. Beds are superb quality. Quiet rooms. Swimming pool and sauna room is fantastic. 20 min walk to West Bromwich town centre and malls.
Opinión escrita el 11 de Mayo de 2021
This hotel is awesome the ser ice is brillant, the staff and managers are second to none nothing is to much trouble, from now on were ever i am working in the country i will ne staying with mercure
Billington structures 😉