Quality Inn West Chester PA
Opinión escrita el 17 de Julio de 2021
Very disappointed that when arriving on a day when the real-feel temp was over 100, the AC in my room was not on. Also the grab-and-go breakfast contained no fruit. Elevator was ancient. Staff was kind, though, and location was very convenient.
Basic and Inexpensive
Opinión escrita el 27 de Junio de 2021
Our room was quite small and the whole hotel showed signs of wear and age - far from its former glory days. But our room was comfortable and quiet, fine for a quick one night stay. On check-in the front desk staff was far from welcoming. And the take-away breakfast offered at check-out was pretty uninspired. (Since when is a bottle of water "breakfast"?) But if your primary interest is a cheap place to lay your head at night, this may not be a bad choice as it is much less than the other chain hotels in the area.
Opinión escrita el 18 de Junio de 2021
Quality inn, WiFi cuts in and out constantly. Grab and go breakfast is nice.
Room is large and clean. Fairly Quiet as it is next to a major roadway. The hotel itself is going through an update and I am sure it will be better after the update.
I was planning to stay at the Hilton garden inn but it was $300 plus a night.
Room cancelled for no reason and with no notice
Opinión escrita el 14 de Junio de 2021
I booked a room for a 2 night stay. Arrived at 7:45pm to check in and was told my room was cancelled. When I told them I didn't cancel I was informed that the hotel cancelled my room because they ran my card and it was declined. I knew there was no problem with my card and ask the desk person to try my card again and he refused saying that even if the card worked the room was no longer available. I asked when they had supposedly run my card and was told they tried it 15 minutes earlier and claimed that my room was no longer available. The only alternative they gave me was a different room at a $35.00 price increase. I had no choice so I took the room. They also told me they had no room available for my 2nd night. I somehow was able to pay for the new more expensive room with the same card that they told me was declined. The whole story made no sense and they were not wiling to do anything about it. As I was checking out in the morning I overheard them telling another guest the same story of the declined card and my friend who was staying at the same hotel on Friday night heard them telling a 3rd guest the same declined card run around about 30 minutes before I tried to check in.
Used-to-Be's Don't Count Anymore!
Opinión escrita el 31 de Mayo de 2021
[Please note: this review is necessarily long to cover what you need to know.]
This hotel used to be a crown jewel in the greater-West Chester (PA) area when it was known as The Treadway Inn (T/I herein). In fact, four of my family's wedding receptions were held at the Treadway. 25-to-40 years ago, the T/I was THE place to be for private events such as wedding receptions. But that was all a lifetime ago, and used-to-be's don't count anymore...
I should have known better when I went to make the reservation. As usual, I price shopped on the Internet, and found that the T/I was cheaper than a closer national competitor by over $20/night (That should have been my first clue!) and included an advertised "Free Breakfast". I rolled the dice, remembering what it used to be like, and hit "Enter" to reserve a room. When I got to the hotel, I was pleasantly surprised to have that rate cut by another $20! That really should have awoken me, but we had had a major disaster (backed-up sewer line) at our apartment building, we hadn't eaten yet, it was late, and we were exhausted.
Today, the Inn is no longer the "piece de resistance" it once was. Upon a nighttime arrival, the first thing even a casual observer notices is the poor condition of the parking lot: it is in dire need of repaving.
The front desk clerk, who spoke extremely broken English (thru a face mask [due to the COVID-19 Pandemic]), indicated (after about five attempts) that we had to drive around to the rear of the building to the first floor entrance closest to our "accessible" (I have mobility issues.) room. We drove all the way around the building--passing a police patrol car in the parking lot (another warning sign?)--and I got out to look for our room. As I entered the doorway, I chance-encountered a former student (I am a retired teacher from a very diverse local high school.), who informed me that I was at the wrong entrance. He went on to explain that he was living there (Apparently, in an effort to remain open, the T/I converted one large portion of the complex into a residential facility [like a boarding house without the meals]; they surely weren't otherwise filling the unoccupied rooms.). Once my bearings were set straight, we made our way to our "cell".
Maggie (our dog) and I went ahead to reconnoiter our room and the journey thereto. Upon entering the supposedly smoke-free campus building, I was promptly assaulted by the indisputable and overwhelming odor of tobacco smoke in the hallway (Being an ex-smoker, I took immediate offense to that disgusting smell.); my Irish started to go up instantly.
Maggie and I entered the room, which the clerk had somehow (remember: he spoke extremely broken English) indicated was one of their best accessible accommodations (If this was one of the best rooms, then I'd surely hate to see the lower quality rooms.). I turned on the lights, and made my way to investigate the two most important aspects of a hotel room in my opinion: the condition of both the bathroom and the bed.
Maggie jumped up on the bed and her 69 pound frame made the mattress sag significantly; it really drooped when I sat next to her. The springs inside the mattress squeaked upon movement, too. The linens appeared to be clean, though.
I then made my way to the bathroom, normally the cleanest component of any hotel's accommodations. Here's what I found:
1. The sink and mirror area were good and clean. The water pressure was on the low side, however.
2. The toilet was clean and it worked. (See comment below re: accessibility grab bar.)
3. The floor's tile grouting appeared to be disgustingly dirty.
4. The tub area was clean (save for the area outside the tub that was rusting through). It was obviously an older fixture (from 40 years ago perhaps...)
5. The grab bar at the toilet almost came out of and off the wall when it was subsequently (to the reconnaissance that Maggie and I performed) used.
Room Noise Levels: As we would learn later that evening, not only could Maggie hear EVERY sound made in both the hallway and the room next door; so could I (I have significant hearing losses in both ears [profoundly so in my left].).
But due to both the late hour and the exhaustion/fatigue that was hitting all three of us, we decided to tough it out, and we stayed.
The following morning, I went to inquire about the advertised "Free Hot Breakfast", and was shocked to learn that their idea of a free hot breakfast was a brown-bag that contained the following:
1. Single-serve Jimmy Dean-brand Sausage, Egg, and Cheese on a Croissant sandwich (that you were supposed to nuke in the microwave in your room without oven-appropriate instructions);
2. Nature Valley-brand Granola Bars (two to a pack);
3. Off-brand bottle of Purified (whatever that's supposed to mean today) Water.
I requested two bags.
But, wait: The best is yet to come...I made one simple request.
I didn't ask for a voucher granting me possession of fifty Bitcoin (which is probably worth more than the property about which you just read).
But, you'd have thought that I'd asked for an Act of Congress, an Executive Order (from the POTUS), and a Papal Bull, all granting my request...
Apparently, however, I had asked for something more sacred than a cow to the most devout of Hindu clerics.
All I did was request a receipt for my stay...
"We cannot and do not give receipts. That comes from a third party," I struggled to understand him say.
Without receipt in hand, we left. But never again will we stay there!