Nice Hotel in Windham, ME
Reviewed 25 September, 2021
We were attending a wedding and stayed two nights at this hotel. The hotel is clean and well maintained and the front desk staff are pleasant and helpful. The rooms have queen beds and we prefer king beds. Also, there is not much counter space in the bathroom. The continental breakfast has bagels, yogurt, waffles and muffins. Overall, we had a very nice stay and I would recommend this hotel. We were in Maine for a wedding. The rate was a little high for this property, but I believe the normal rates are reasonable.
Great place to stay!
Reviewed 4 September, 2021
My husband and I stopped in here when our camping trip night was rained out. We really enjoyed ourselves! The beds were very comfortable, the staff was friendly and the pool was warm! I definitely recommend this property to anyone in the area!
Great experience, friendly staff, super clean, modern room and great night sleep.
Reviewed 2 September, 2021
Beautiful property with super clean, modern rooms. Bed and pillows were heavenly. Staff were very friendly and engaging with customers. Owner and management take great pride in the property and the customer experience.
COMFORTABLE ROOM ~ ENJOYABLE STAY
Reviewed 8 July, 2021
Arriving late in the afternoon, check-in wasn’t overly busy. There was one person ahead of me.
I waited in the nearby seating area in the lobby. Despite the fact that it was a warm summer day, the hotel had the electric fireplace running. It was interesting to watch because the dancing flames looked quite real.
The deskwoman informed me that the machine that coded the key cards had a mechanical breakdown ~ nothing related to a ransomware attack ~ and that someone on the desk would have to unlock my room door for me each time I came back. A repairman was expected sometime the next day. When she let me into my room, she checked her fitness tracker which showed that she’d already walked about three miles for the day.
The room was pretty much satisfactory. Everything worked.
The room and beds were clean. The bed and WynRest bedding were comfortable.
The A/C was quiet enough.
Besides the standard hotel room amenities, the room also had a mini-refrigerator and a microwave oven.
The only criticisms centered on the desk:
First, the indirect lighting above the desk was dim and didn’t not shine much light down to the desk area.
Second, there was only one available electrical socket at the desk, and it was underneath and on the wall behind that desk. It was quite a stretch to plug in the power strip that I had the foresight to bring along on the trip. That enabled me to plug in my computer and a high intensity lamp I had with me as well as the battery charger for my camera batteries.
The flat-screen TV was fairly small.
I'd taken a handicapped accessible room to have safety bars in the shower because I've encountered some pretty slippery tub surfaces in the past, and my sense of balance isn't what it used to be. The choice worked out great for me.
The free continental breakfast had been scaled back due to the state’s COVID-19 protocols. The manager said that the governor was opening up the state on June 30, and he’d be able to have everything again, including the make-your-own waffle machine.
For breakfast, I had a toasted plain bagel with cream cheese and Light & Fit 50 Strawberry Yogurt ~ the only two items that appealed to me. I also had half a small banana I’d brought from home.
The hotel did not brew decaf coffee but did supply Sanka Instant Decaf Coffee. It was okay but not great.
The hotel staff was excellent. Considering all the going back and forth to let guests into their rooms in the nearly-full hotel, it was amazing that they weren’t frazzled.
My overall rating for the Microtel Inn & Suites by Wyndham Windham is 4.0.
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Reviewed 1 July, 2021
Delayed welcome? I arrived the evening of my reservation only to have to wait another 10 minutes with my luggage and bags in hand as the woman at the front counter was on a call when I arrived. No acknowledgement was made on her part that I was standing there until she was off the call. There was a secondary woman standing behind the counter who looked nervous that I was just being ignored but she wasn’t notably cordial either. Ironically enough, I hear the first woman explaining to the second one that a live customer takes precedence over phone calls later that evening when I came back through the lobby.
Karl/Earl clearly lacks hospitality training and pretty much killed any chance I’d be staying at that hotel again. As someone who frequents the area for work, I’m a return customer to establishments that offer exceptional service.
I had booked two nights at the hotel under two different bookings. The first night was for an event in the area and then booked a second night a couple days later because I wanted more preparation time for my event. After the first night, around noon after I’ve already left for work, I receive a phone call from him notifying me that my belongings are still in the room and that check out is at 11am. I corrected him and told him that I was booked for two nights. Begrudging checked the system and confirmed that I was indeed booked for both but then went on to insist that I come back and move my things to another room. Multiple times during that same call, he was either getting distracted or clearly ignoring me because I stated that I was not running back to the hotel to move my things in the middle of a work event. As someone standing at the computer, confirming I was paying for two nights, and attempting to cause a scene with a customer, I was surprised and angry that he would not figure out how to fix the issue on his end. When he realized I wasn’t backing down, he said he’d try to figure it out.
I called back 10-15 minutes later and miraculously, he figured it out. Was it a miracle? Perhaps. Was it reluctant effort in handling an issue? Probably that.
Either way, Microtel in Windham, ME has been blacklisted for me.