Grand Palladium White Sand Resort & Spa

Starting at

$ 188

TripAdvisor Review

Based on 5032 review

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This beautiful beach resort located in Akumal between Tulum and Playa del Carmen, nestled amidst tropical trees and stunning vegetation facing the Caribbean Sea enjoys a beautiful seafront position with private access to an 800 m long pristine beach of fine golden sand and crystal-clear waters. Loca...

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Property Info

This beautiful beach resort located in Akumal between Tulum and Playa del Carmen, nestled amidst tropical trees and stunning vegetation facing the Caribbean Sea enjoys a beautiful seafront position with private access to an 800 m long pristine beach of fine golden sand and crystal-clear waters. Located only 20 minutes from Playa del Carmen and 7 minutes from the archaeological site of Akumal. The resort includes luxurious rooms decorated in lovely pastels, all rooms at the property feature various amenities, bathrobes, plus Wi-Fi. The resort offers a la carte themed restaurants, buffet-style r...

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Check-in starts at: 15:00

Check-out ends at: 11:00

Property Amenities

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Guest rating

TripAdvisor

Travelers rating
  • Excellent

    2880

  • Very Good

    1194

  • Good

    536

  • Reasonable

    255

  • Bad

    168

Travelers profile
  • Business

    16

  • Couples

    1997

  • Solo travel

    32

  • Family

    1840

  • Friends getaway

    494

Scores Summary
  • Cleanliness

  • Location

  • Rooms

  • Service

  • Sleep Quality

  • Value

Stunning resort

Reviewed 28 january, 2022

I never write reviews on here which is silly as I rely on them often when booking my holidays. I just felt I really had to come on and sing the praises of this hotel. So often we are quite to share a bad experience, we forget to talk about the really brilliant experiences and commend great staff on doing such a fantastic job. So here goes… I have been to Riviera Maya on many occasions. Firstly on Honeymoon staying at the stunning ‘Excellence Riviera Maya’ after that we had to go on a lower budget and have stayed at a few ‘Catalonia’ resorts which were present enough but quite basic. The Grand Palladium resort is absolutely my favourite since honeymoon. It’s affordable, yet a really lovely resort. The huge lobby’s add a real classy feel. They really are gorgeous, each one with its own bespoke design. The place is massive so you don’t feel stuck in resort. You have access to three hotel lobby’s and their restaurants, pools & beach within the grounds. Whilst you can walk easily from one hotel lobby and pool to the other, the staff wizz about on golf carts ferrying guests wherever they want to go for free. The main buffet restaurant has loads of choice and guest services in the lobby help you to book your a la carte restaurants in advance too. There are so many lovely restaurants. We ended up only eating our evening meal at the buffet only once or twice. There is a really cool sports bar in the Catalonia lobby which serves great bar snacks and drinks and is open 24 hours which is great! Buffet restaurants have a really great selection of food for breakfast and lunch also. One of my favourite things about the drink options in the all inclusive is that in the lobby’s you can choose from premium drinks brands like absolute and sky vodka and not only local spirits. Also I’m a Champagne lover so when I’m offered ‘champagne’ abroad I always brace myself for cheap fizz, but their sparkling wine was genuinely really lovely. I was so pleasantly surprised. Rooms spacious, clean, fresh with powerful air con and a ceiling fan. Decent sized TV and a mini fridge topped up daily with water, soft drinks and beers. The resort has a really large main pool which is more lively, then the white sands pool which is quieter but still pretty big. It’s so chilled there. That was my favourite pool with beautiful ‘Elvira’ at the pool bar. There are swim up bars and built in loungers in both pools too which is always pretty cool. The beach at white sands end is slightly rocky. Worth walking along to the furthest end of the beach which is the kentenah end of the beach. Really stunning white sand and a huge about of beds. Plus a small beach bar for drinks at that end. There’s a larger drinks and Snack bar is also at the beach at the colonial pool. This complex is huge, stunning grounds with so much to do but without doubt it’s the staff who make this hotel. Polite, courteous and genuinely couldn’t do enough for you. They are so cheery and bright which must be difficult working such long hours. When we arrived ‘Hose’ who was just amazing said ‘Welcome Home’ and it couldn’t be more fitting of a greeting for this gorgeous Hotel complex with it’s wonderful staff team. We have never visited the same hotel twice in Riviera Maya as we like variety and new experiences but we will absolutely be returning to this hotel and recommending to friends and family. A pure JOY of a holiday. Thank you all so much x

LJoMac

Our best third holiday in Grand Palladium!!

Reviewed 26 january, 2022

The nature, cleanliness, pets and very friendly personalities. Separate many thanks for Supervisor reception Grand Palladium Maricela Mendoza . She is every time very friendly and helps very good directly in all situations. We enjoy our holiday once again and we plan to come back later.

Natalia K

Great Family Vacation

Reviewed 24 january, 2022

This is a beautiful resort. Never had to wait for the golf carts to take you to the other resorts or back to your building. Plenty of chairs at both the pool and beach. Food was okay, nothing special. Colonial's lunch buffet ran out of guacamole. Not sure how that happened. Elvira (sp?) was a wonderful bartender at the swim up bar at White Sands. Spent most nights at Colonial. More night life than White Sands. Loved karaoke night, however, they need more wait staff at the lobby bar. They need more wait staff everywhere actually. Mini golf course was really hard and needs a lot of maintenance work. Would definitely stay here again.

Judy S

Amazing resort!

Reviewed 24 january, 2022

I am so very happy with our visit to this resort!! The facilities are beautiful, clean, and well kept! The service is EXCELLENT! Probably the best service I’ve had at a resort thus far. Everything was done quickly, politely and professionally. This was my first time staying with Grand Palladium and I was not disappointed!! Thanks so much to all the amazing staff! Food is great too :)

ashmpatt

Good

Reviewed 23 january, 2022

Very good place...good people and very good food!! The animation was good too... but king of disappointed a bit of the beach.. more beautiful on kantenah place... we enjoy our trip and recommanded this place

mellevoice