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Opinión escrita el 21 de Junio de 2021
We got to our room and the first thing I noticed was the mirror was broken and the curtains were stained, but no big deal, I probably would have let that slide until I checked the beds. When I pulled back the sheets, there were hairs all over them and dirty spots. So, I went in the bathroom to wash my hands and there was no soap. I looked in the shower and there was used soap and a dirty rag in the tub. When I walked back out of the bathroom, I noticed pills on the floor. We got our things and went to the front desk and asked for another room. The clerk apologized and gave us another room. When we went to the new room, there were no pillowcases on the pillows! At this point I just laughed and went back to the front desk and got some pillowcases. At least the new room was clean. Breakfast was ok. The biscuits and gravy were really good and the staff was friendly. The breakfast and the staff are why I gave 2 stars instead of 1.
Lazy staff, roaches in room.
Opinión escrita el 10 de Enero de 2021
When you walk into the hotel, the staff is NEVER behind the desk, and NEVER greets you. They are ALWAYS watching tv, playing on their phones, or sleeping on the couch.
I had my brother and my daughter with me in my room for a couple of days, so I asked for a cot. They said they didnt have one. I said "ok, then can I have a spare comforter". they said " we dont have any" (when there were only about four guests that night). So i said "ok, then can I have a some spare pillows?".... "We dont have any". "
"Ok, can I talk to a manager?" "He's not here, but I'll have him call you back
(one day later) "Hey, the manager never called me, may I speak to him?" "He's not here, but Ill have him call you back"
(another day later) "Hey, the manager never called me, may I speak to him?" "He's not here, but Ill have him call you back"
(yet another two days later) "I am scheduled to stay here for work for months at a time. This is basically going to be my home, and I AM paying this hotel alot of money for my stay. and it kind of seems like you dont want me here. This isnt the only hotel in this city, and if you dont want me here, then I dont want to be here. Id like for the manager to call me." "We will let him know"
(Next day) " I'm checking out, cancel the rest of my 45 night stay" "Can I ask why you are cancelling?" "You can, but I'm pretty sure the manager doesnt exist, so Im not even going to go into it"
Not worth it
Opinión escrita el 4 de Septiembre de 2020
The pool is always locked no matter what the time is, the front desk staff is very rude, our key card did not work majority of the time I was there, the restroom was not cleaned properly, and there was someone else’s hair on the sheets. It was definitely not worth the stay.
Room not available until after 10 pm
Opinión escrita el 22 de Julio de 2020
Our baseball team recently stayed at this hotel. We arrived after 9 pm to check into the hotel after a long hot day at the ballpark. Three of the families rooms were not ready. We were told housekeeping was short handed and he had no idea how long it would take to get the rooms clean. After waiting over an hour we began calling other hotels looking for rooms. At this time we were offered king suite rooms in exchange for our double rooms, but there were only 2 available and we had 3 families waiting for rooms. We finally got our rooms at nearly 11 pm. We have stayed here previously, but our team will not be staying here again. On top of the rooms not being ready, the trash cans were overflowing in the lobby and when I asked for a sheet/blanket set up for the sofa sleeper, I was told they were out of pillows.
WOULD NOT STAY HERE AGAIN!!
Opinión escrita el 24 de Mayo de 2020
We picked this hotel bc it was in walking distance to Zachary Youth Park where my son was playing in a tournament for the weekend. Our reservations were for Saturday and Sunday night. Needless to say we cancelled our reservation for Sunday night. First impression was a
stale/dirty carpet smell upon entering our room. Room appeared pretty clean upon a quick glance but I quickly realized It hadn’t be vacuumed as there was used dental floss on the floor. There were no wash clothes or hand towels in the room. When I called the front desk I was told they had no hand towels and only 2 wash clothes (4 people in my room). However they did deliver them in a timely manner. The BIGGEST ISSUE was there was NO
water pressure. So low that the shower would not operAte. When I called the front desk I was told it was bc the hotel was full and the city’s water main couldn’t supply that much water. What?!?! When canceling our room i asked the young lady at the desk if the water issue was always a problem and she confirmed that of too many people are in the hotel there is little water pressure. I’m talking a dribble out the tub, not just low water pressure; nearly non functioning. My family of 4 literally had to take a bird bath. It was awful, especially after spending the day at the ballpark! Then of course other things really started to annoy me like the noisy AC in the room, very dusty headboard ledges, missing fixture over the lightbulb in the bathroom. There were opEn packets of sugar and sweet n low packets in the elevator that remained there t/o day despite seeing staff use the elevator. I eventually told
Them about it and it was cleaned up. Needless to say, despite it being very convenient to the baseball park, I would NOT stay here again!