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Opinión escrita el 14 de Mayo de 2015
El hotel tiene un fabuloso spa de acceso gratuito, situado junto un arroyo en plena montaña pero muy bien comunicado con el centro del pueblo, el desayuno es bufet libre muy variado con zumos naturales, todo muy limpio y el personal muy agradable, una de las recepcionistas habla un poquito de español
Opinión escrita el 16 de Novembre de 2018
I travelled to this hotel a year ago with a friend and could not fault it.
I then booked again for September 2018 with my family and I can not explain how disappointed I am with the lack of service.
We arrived late on the Thursday night to fined that our adjoining rooms had not been made up to accommodate our 3 children, i asked reception if i could have the sheets so I could make up the third bed myself, she advised she would have a member of staff sort this. The member of staff arrived shortly after, did not knock on the door, barged in knocked my children's drinks over from the table into my eldest s bag and straight into her MacBook which she had brought to complete university work. I reported immediately to reception who informed me that they would consult with the Manager the next day.
They did this and I spoke to the manager who decided that due to time restraints we should take the MacBook home and get a quote for the repair. ( macBook would switch on but the screen was not right and the key board would not work)
On our return we took to the apple shop and sent the quotation to the hotel and Mancen the director after numerous calls and emails which he ignored eventually agreed to pay for, quote quite clearly stated that due to the amount of damage they could not check properly and that the things they would replace would allow them to then test it properly. This was done and when Mac Book was then tested fully a further quote was given to the hotel. Apple, myself and my daughter have since been attempting to contact the hotel who accepted full responsibility for the damage but they are very reluctant to answer us, they say they will call and then do not. Mancen has been a complete let down from my first meeting with him.
He eventually emailed me to say that their insurance company are refusing to pay any further Bills even though the Mac Book is completely broken. Do not trust this hotel complete lack of disrespect for customers property and the fact my daughter is 20 and that the man just barged into her room without knocking, at that time she may well have been changing. This is wholly unacceptable.
Mancen I can not tell you how disappointed I am at the way you have handled this and offering a 50% discount on a room instead of the repair is not acceptable when your staff have trashed £1000's of computer.
After this experience I would never use this hotel again. The stress this has caused myself and my daughter above the financial implications I can not even put into words. This also spoiled our whole time here as my daughter was completely stressed as she could not complete her university work as planned.
Very poor show by the management.
Opinión escrita el 30 de Septiembre de 2018
stayed at the crocus hotel for 2 nights in sept, the rooms were spacious and bathroom great with heated ploor tiles. The gym and pool and spa facilities are excellent. overall highly recommended and we will be returning.
Excellent location, spacious clean apartments, superb coffee
Opinión escrita el 25 de Julio de 2017
The location is top - you can see the train station though the window, however, you never hear the train leaving or arriving. There is a small supermarket just round the corner as well as eating places (cafeterias, restaurants).
We had an apartment on the 3rd floor. It was very clean, spacious, with a kitchenette and all kitchen utensils should we decide to have meals there.
The breakfast was rather rich in choice. The coffee was super and the croissants were so delicious (I still remember the taste). The waiters at the restaurant during breakfast time were extremely efficient.
The check-in and out were smooth. The parking lot was in front of the hotel.
Opinión escrita el 30 de Junio de 2017
For a 4 star hotel and €160 a night this was disappointing. Our room had no toiletries at all, the kids are supposed to get a treat at checkin, mine were standing next to me but never got anything. Before heading out to explore The receptionist was annoyed when we asked which way was strbske pleso and told us we were at strbske pleso. No shot Sherlock, however I was standing in a lobby of a hotel, not in the water.
Honestly the only positive thing about this place was the wait staff at the restaurant. They went above and beyond to accommodate our gluten free diet, truly fantastic.