Unacceptable commercial practice
Reviewed 11 September, 2021
I booked a room at the Opera for a business trip earlier this month. I selected a fully flexible rate allowing me to cancel at no charge until 18:00 on arrival day. Aware, as a seasoned traveller, of potential rogue practices at hotels around the world, I use a card I can control when I book. This is what I did in this case, thankfully.
Three days before check-in, the hotel tried to debit my card (remember, this was a fully flexible booking). As it could not, it threatened me to cancel my reservation, explaining they have to take the full amount as guarantee on my card and that was not a debit (while it is true that reserving an amount on a card is not the same as debiting, for the client it is the same as this amount is blocked and fully in control of the hotel). I explained them why this was not acceptable, which triggered a second threatening email, this time from the "group commercial director". I declined again asking the hotel to confirm whether they will hold my reservation as it should (i.e. as per the contract) or not. No one bothered to answer! As I had no intention to be at risk, I had to look for another room at the last minute and cancel this one!
Thankfully, many **** hotels exist in Zürich, and none of them would dare to try to debit your card before check-in. Don't bother then to even consider the Opera hotel.
Made random charges to my credit card and refuses to refund, worst experience ever
Reviewed 7 September, 2021
I stayed in this hotel for 3 nights and I just went for 1 breakfast, I paid for it on the spot, but during checkout they charged my credit card one more time even for a bigger sum. Called them, they promised to sort this out and to apologize. Wrote them several emails, still nothing. Worst experience ever!!!
Excellent small hotel near Lake Zurich
Reviewed 9 March, 2021
We stayed 3 nights and we were very happy with the staff and the room. The buffet breakfast was excellent. The lobby was a very comfortable place to relax.
We received excellent services from John in the kitchen, Sabrina and David at the reception and the night manager Nicola.
The hotel is very close to the Lake and the Opera House and the train station Stadelhofen.
Reviewed 28 February, 2021
Excellent stay all around. Breakfast was delicious and we got upgraded twice (!), due to unavailability of the room we had booked (I suppose). However, be careful with the prices. We booked through the main website of the hotel, not booking.com. Our final total in the confirmation email indicated a significantly lower amount than what was asked of us at checkout. We were told that we can pay the lower rate, but that this was an exception.
Also, the rooms aren’t really soundproof as advertised. We heard our neighbors talking and laughing. I understand that no hotel room will be ACTUALLY soundproof, but we could hear our neighbor’s conversation. Also, the noise in the street (cars honking) was not really filtered out.
Reviewed 11 February, 2020
We stayed for 2 weeks in the Opera Hotel in Zurich, Swiss, which is in front of the Opera house of the city in a beautiful location of the Bellevue neighborhood. Our room was very comfortable with all the facilities, and we had a balcony (like many other rooms in the hotel) with a view to the beautiful Zurich lake. Although it was January there were many sunny days and we could enjoy the scenery and even observe the white swans swimming in the lake! We felt like we are a part of the Swan lake ballet looking at the beautiful swans….But most important was the human resources in the hotel. From the cleaning personnel to the front-desk people they were all very attentive, happy to assist, ready to help even with the luggage and always happy to serve free mandarins, candy and cold tea. Specifically, we would like to give a five to Yoya, Julien, Marko and Patrick – thank you guys for showing us the great swiss hospitality!!!! We will come again!