Fraudulent management, dirty property
Avaliou em 1 de Setembro de 2021
Trashy property and fraudulent management. I stayed on August 17th 2021 on a business trip. My room was gross, toilet wouldn’t drain with sewage spilling over on the floor. I took pictures of rusted night lamps, dirt and other white stains on the wall, damaged furniture and bathroom tubs. It was at par with a $39 Motel 6.
Upon check in, I identified to the front desk associate that I had booked a Bonus points rate code and was expecting the bonus points credit to my account.
She verified and confirmed I had a bonus points rate code and assured that I will get those points.
Up on check out I reminded the front desk of the rate code which I paid extra for and to deposit my points which has to be done manually! They assured it will be done.
I did not receive my points!
It is not my job to verify the the hotel honestly gave me my points that I paid for extra. Clearly the hotel management is lousy and irresponsible, borderline fraudulent for taking my money and not giving me the points unless I take time to complain!
A Marriott? NOT
Avaliou em 20 de Agosto de 2021
This hotel is dirty, feels grimy and smells. I am by no means a snob or have unrealistic expectations. We stay exclusively at Marriot hotels, and have never been disappointed. Until now that is. Unfortunately we are stuck here for a few days and regretting it.
I have stayed at cleaner Motel 6s and Econo lodges. Marriott should be embarrassed to have their name associated with this dump.
Clean and great service
Avaliou em 4 de Agosto de 2021
I've stayed in many of the Aiken hotels and while this is not the newest hotel, it is the cleanest with the most responsive staff. I was very disappointed with the local Hilton hotels and prefer the Fairfield mainly due to the cleanliness.
Avaliou em 27 de Abril de 2021
This is a very nice hotel. The staff here does a great job and the place is very well-run. It’s clean, spacious, and tucked back off the road so it’s very quiet. It’s super close to downtown and is just a very nice, comfortable hotel. There is ample parking. I would definitely stay here again.
During CoVid, 4 star service
Avaliou em 15 de Abril de 2021
Under normal circumstances, this would be a 5 star experience. But these are not. Due to CoVid, the personal touches are not available, and it is those personal touches which make Marriott a 5 star hotel. For example, coffee maker, coffee, cups, ice bucket, more hangers (only 2 in closet), and pens/paper are available upon request from the front desk. We weren’t sure if they’d be delivered or we’d have to return to the front desk for pick up. It was late, we were tired, so we unpacked essentials and went to sleep.
As expected, the room was clean, well lit, quiet, and had light & heavy curtains (both used together blocked morning sun well). AC was perfect, as was TV, and clock radio. The outlets on one side of the bed were loose, and not working. Others at desk (5 outlets) and other side of bed (2 outlets) worked perfectly. Bathroom had hairdryer, and soap/shampoo/conditioner containers on the wall in the shower. Bed was comfortable, with plenty of pillows.
After a restful sleep, we went downstairs for breakfast: yogurt, bottled waters, coffee, sausage/egg biscuit, orange, apple/blueberry muffins. We did not choose either of 2 cereals, milk, granola bars, teas, cocoa. We bagged our chosen items and ate in our room. We could have eaten in the breakfast area as a few tables looked as if they could be used. Others were roped off and marked as unavailable. The pool looked wonderful, but we had no time to use it. We know there was a fitness room, and we saw the business area. We had no time to use either of those areas either.
We only saw a couple of staff members - one for check in at 10 last night and one for check out this morning at 10. Both were friendly, professional, and efficient. We hope to return and when we do, we know times will be better & that this will be a five star review.