Extended Stay America Hotel Austin - Arboretum - North

Diárias a partir de

R$ 475

Localização Do Estabelecimento Com uma estadia Extended Stay America Suites Austin NW/Arboretum The Domain em Austin (North Burnet), ficará a 5 minutos de carro de The Domain e de St. David's North Austin Medical Center. Este hotel está a 17,4 km (10,8 mi) de University of Texas at Austin e a 19,1 k...

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Informações do estabelecimento

Entrada a partir de: 15:00

Saída até: 11:00

Localização Do Estabelecimento Com uma estadia Extended Stay America Suites Austin NW/Arboretum The Domain em Austin (North Burnet), ficará a 5 minutos de carro de The Domain e de St. David's North Austin Medical Center. Este hotel está a 17,4 km (10,8 mi) de University of Texas at Austin e a 19,1 km (11,9 mi) de Sixth Street. As distâncias são apresentadas à 0,1 milha e ao quilómetro mais próximo. - St. David's North Austin Medical Center - 1,3 km/0,8 mi - The Domain - 1,9 km/1,2 mi - Q2 Stadium - 2,6 km/1,6 mi - J. J. Pickle Research Campus - 3,2 km/2 mi - Ascension Seton Northwest - 4,2 k...

2700 Gracy Farms Ln, Austin, TX 78758, USA - Austin, Texas - Estados Unidos - 78758

Comodidades do estabelecimento

Entrada a partir de: 15:00

Saída até: 11:00

Avaliação dos hóspedes

TripAdvisor

Pontuação dos viajantes
  • Excelente

    31

  • Muito Bom

    17

  • Bom

    9

  • Razoável

    13

  • Ruim

    19

Perfil dos viajantes
  • Negócios

    34

  • Romântica

    14

  • Viagem a sós

    11

  • Família

    14

  • Viagem com amigos

    5

Resumo das pontuações
  • Atendimento

  • Custo-benefício

  • Limpeza

  • Localização

  • Qualidade do sono

  • Quartos

You get what you pay for

Avaliou em 11 de setembro de 2022

My experiences with extended-stay hotels have typically been positive. This hotel is a dump. The breakfast area is being used for mattress storage. There is no grab and go breakfast, despite what the website says. It’s a two-story hotel with no elevator so those with mobility issues should ask for first floor room. Front desk help was interesting; messed up my room and checked me into a filthy room that had not been made up yet. They quickly switched me to a clean room. To top it off every morning I was greeted by many small roaches in the bathroom area. I only stayed two nights and every hotel room in town was booked for a football weekend. I really had no choice. The room was seemingly clean, but the roaches were the straw that broke the camel’s back.

Holeymolee

Stay away from this place

Avaliou em 30 de março de 2022

After 6 hour drive with 3 kids i had to wait over 2 hours for room to be cleaned was then told room wasnt available after arguing with staff room was suddenly available again. Never got discount that i was told i would get for this trouble

926mariselaj

Above and beyond

Avaliou em 30 de novembro de 2021

I don't understand the bad reviews this hotel has received. When I arrived after a week of hard travel I was placed in a room next to the building's back entrance. The building's back door's closer had just malfunctioned and it slammed each time someone entered. The next morning I explained the problem to Kayla Hayden the hotel GM who happened to be at the front desk. Without hesitation she pulled out her inventory sheet and said, let's take a walk. She then proceeded to show me the four rooms she had available and let me choose from them. As if that wasn't enough, she refunded me for the night. Did I mention it's the day after Thanksgiving? Later that day I noticed her sweeping a stairwell. When I asked why she was the one doing it, she explained that her staff was just getting back and they were short for the day. Can you imagine? She didn't want to wait a couple of hours to catch up on the small things that slipped over the holiday. To make the whole situation stand out, even more, I saw a gentleman from engineering fixing the back door a couple of hours later. I also want to mention Dianne the nighttime desk attendant. She is an absolute sweetheart. You won't find a more hospitable staff. My room is fantastic and the price point at this hotel is great. Thanks, Kayla & Dianne. Traveling on a holiday is hard and you went way above and beyond for me.

Scenic382360

Think twice before you book this hotel

Avaliou em 30 de outubro de 2021

I booked this hotel through booking.com. So this is a review for both booking.com and extended stay. I would give it a zero star if I can. It was such a horror story! I landed around 11:30pm at night. When I got to the property around midnight, the staff told me "there's no availability anymore, you have to contact whoever you book the room with", and went back into the room. I called booking.com, and it took them an hour to find me another hotel about 20min away. When I got to the new hotel, it was already 2:00am. It was such a terrible experience when you found yourself in a new city you are not familiar with, don't know anyone in the city, midnight, exhausted, and with nowhere to go. At one point around 1:00am, I thought I would be homeless for the night. So think twice before you book hotel with booking.com, and book this hotel. They still charged me for the night's stay. When I contacted the hotel customer service, they told me I have to contact booking.com. When I contacted booking.com, they said because I was charged by the hotel directly, so they need to contact the hotel. So with a lot of back and forth, and a week later, I still haven't got a refund.

VeronicaZ553

Amazing customer service!

Avaliou em 21 de abril de 2021

I’m writing this review to shout out Donice and Monica. What lovely women who attended to everyone of my many requests. Your hotel is very smart to staff such caring people! 10/10 will return. Everyone that works here has been nothing but kind and wonderful. Great place to stay.

Wadeandkate