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Avaliou em 9 de Março de 2019
O Residence Inn é uma ótima opção em Austin. Bem localizado (fica ao norte) pois está próximo a um Walmart Supercenter e também próximo ao The Domain, com lojas, restaurantes e uma grande loja do Whole Foods.
O hotel é aconchegante. Atendimento na recepção foi super cordial. As instalações são recém reformadas, quartos grandes, com boa infraestrutura de cozinha para quem quer resolver algumas refeições na própria acomodação. Banheiro também é muito bom.
Servem um café da manhã com muitas opções. Bem completo e saboroso. Tem uma piscina pequena e a academia também é pequena, mas acabei não usando ambas.
Escolheria o hotel novamente em uma estadia. Não ganha 5 estrelas porque mesmo tendo boa localização, ele um pouco distante de Downtown, onde o movimento de Austin acontece (cerca de 20 minutos de carro). Nada super crítico, principalmente considerando que o custo x beneficio é bem honesto.
Disgusting! No Way
Avaliou em 4 de Setembro de 2021
I checked into a two bedroom suite at this hotel and checked out within 20 minutes. The room was disgusting. It looked like someone had lived there and it had not been thoroughly cleaned. There were white smears of substance on the couch. The sofa sleeper was broken. There were spill marks and crumbs down in the couch. There were what appeared to be Doritos crumbs on the couch. I could see right under the refrigerator there was spills and food. The leather dining chair had holes in it. The refrigerator looked like someone was shooting at it with a BB gun. It smelled like cigarette smoke. One of the lamps did not work. The other lampshade was dented. I sunk into the couch when I sat down. And it was warm in the room even though the air was on 69°. I am waiting on my refund to my credit card. And I’m hoping that the owner seeks to contact me to determine how I can be compensated for my horrible experience!
We won’t return to this Residence Inn!
Avaliou em 22 de Agosto de 2021
We have stayed at quite a few Residence Inns around the country. This did not compare in a positive way to any of them!
All of the Residence Inns where we have stayed have been remodeled; in particular the bathrooms. The remodeling included updated tile and floor in the bathroom. The bathroom in our room was old, dingy, and had mold in many spots in the grouting. In the newer bathrooms there is a shampoo/conditioner/liquid bath wash dispenser mounted on the shower wall. Our room had one bar of soap.
The Kleenex box in the bathroom had only a few tissues left. There was not a box below the sink. When we called Housekeeping, we were told that a box would be delivered to our room. It didn’t happen. We picked one up when we walked through the lobby.
Residence Inn Presents a New Lodging Experience! Say Hello to Flophaus!
Avaliou em 4 de Julho de 2021
Welcome to Flophaus! A new experience from Marriott/Bonvoy!
Amenities you can expect:
-- Filth and lots of it!
-- Broken plumbing!
-- Intermittent hot water!
-- Broken furniture!
-- Mold and mildew. Even on the linen!
-- Surly and nonresponsive staff!
It's like staying in the Bowery, but at five times the cost!
The Linen Nazi says "no clean towels for you!"
Dilapidated. Avoid this hotel at all costs.
Avaliou em 29 de Abril de 2021
I've stayed in many hotels in many cities and countries across the world. Never would I have guessed that the WORST hotel I'd ever stay in would be in my beloved hometown of Austin. The health department needs to pay this hotel a visit. There is a damp smell that fills the hallways, the carpets in the hallway perpetually flooded with some sort of broken down machinery. I stayed here while I was selling my house, and I couldn't wait to leave. The room, located on the second floor, showed evidence that it once flooded and it was never properly renovated. Putrid smell. Leaking faucet under the kitchen sink. Discovered it at night and all the hotel could give me was a bucket. Don't believe me? I'll be posting video. Massive leak from showerhead, which had duct tape around the end. Don't believe me? Roll the tape! Or how about my toddler, my infant, my wife, and I all coming down with a cold after our first night. Don't believe me? We had to take the infant to the doctor the next morning. THAT is how bad this hotel was.
Now, the staff was nice. They had to be. I can't blame them for trying to make a good thing out of something bad. When you work in a slum, you have to overcompensate somehow. Do not stay here. I will be reporting this to Austin health shortly.