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Avaliou em 16 de Junho de 2021
Having worked overseas before moving back to the United States, I needed a short term place to stay in Portland. I was fortunate to choose Extended Stay America, Beaverton for this, a stay which eventually extended to more than five months.
The location and facilities were great and all of the staff - from office to housekeeping were always courteous and helpful and eager to make my stay comfortable. I would like to thank Manager Gordon Stephens who went out of his way to make my stay very enjoyable. My thanks to all.
Needless to say, I shall look forward to staying at Extended Stay America again in the future.
HUGE safety concern
Avaliou em 13 de Junho de 2021
Firstly I'd like to mention the manager was personable and tried to off set our inconvenience with a 10% discount but the incident alone I will NEVER stay with this location again.
We checked in semi smoothly around 7pm. We unloaded the kids, dog and overnight bags. We found our room easy peasy but noticed an obvious smell of marijuana not great but not surprised due to Oregon laws. Then we noticed the TV on which was weird. I looked around the door and saw personal items in a plastic bag. I say shoot this room is occupied and we all barreled out of the room!!
Husband, kids, bags and dog wait outside on the curb, while I walk back to the front desk to get an unoccupied room?! The front desk helper doesn't look as shocked as I was after walking into an occupied room?? She explains calmly "oh they checked out but apparently never left" at 730pm I'd imagine their checked out should of been closer to 11am-noon??
They no longer had a double queen available. They updated us to a king with a pull out which was fine. We were able to get some extra kitchen supplies, bedding and we were set for the night.
Our room was clean, our beds were comfortable and it was a dog friendly stay.
Con - I slept with one eye open in fear someone might come barreling into our room.
In conclusion, I've stayed a lot of places and I have never been assigned somebody elses room. That to me seems like a real oddity and a HUGE safety concern. Not only for me having no idea what I'm walking into but for the person having no idea who's entering??
I mean take a minute to truly envision my family's surprise, we all rushed in without any hesitation we could have walked in on literally anything.
Avoid this uncomfortable stay.
In process of moving out of state
Avaliou em 22 de Maio de 2021
Staff was very friendly and helpful.
Room was decent size.
Stove top needs updating.
Bathroom fan needs updating.
Walls and floors were insulated enough to keep most of the noise bearable since I slept during the day and worked at night.
Wish they had better policies about smoking because almost every day I would go out my door I would walk into a cloud if cannabis smoke.
Location was good.
I wish I could give them zero stars
Avaliou em 13 de Outubro de 2020
My fiancée and I knew we were going to be checking in late (around 1am in the morning) as we were going to a wedding and didn't have time to check in until after the wedding and after party. We called a head at around noon on the day we were checking in and they said no problem, to use the phone out side to call in. We had to wait 30min to check in. After checking in, we found that our room was a full, not the queen that we paid for. I went to ask the guy at the front desk about it and was told that there were no queen beds available and it could not be fixed. It being almost 2am we stayed because it was either that or sleep in our car. Called to get some sort of credit to compensate for not getting what we ordered or paid for and we were told that the room was a queen. It was clearly not and that night the guy in front desk confirmed that it was not. On top of all this the mattress was very springy and was difficult for my fiancée and I to sleep on. I would not recommend staying here if you want to get what you paid for and an easy trip.
Avaliou em 6 de Novembro de 2019
We attempted to check in however, at 8:00 pm the office was locked with a sign in the counter...too small and too far away fir me to read. After waiting approximately 15-20 minutes, the clerk returned. There were 3 others waiting for service, one person left before the clerk returned. We finally checked in, received apologies along with our key. Once in the room, which was adequate, there was one drinking cup. Not a major concern, just another inconvenience. To top the evening off, the mattress was very uncomfortable.