Relaxar, excelente spa e boa comida
Avaliou em 5 de Agosto de 2014
Gostei da nossa estadia, a cama era confortável e a vista da varanda era grande. Não se esqueça de pedir um quarto com vista para o lago! O spa tem equipe profissional e massagem, a terapeuta Lisa ouviu as minhas preocupações e ajudou a aliviar alguns músculos apertados. Quando pedimos para obter sugestões sobre restaurantes na área a recepção foi útil e marcou lugares no mapa para nós.
Beautiful Resort — Very enjoyable stay!
Avaliou em 20 de Outubro de 2021
I had a suite with a great view of Table Rock Lake. The room was exceptionally clean and comfortable. I very much enjoyed my three nights in the room. Nice, inviting lobby with plenty of seating and friendly staff to greet you at the door. I did not try the bar, but it certainly looked very nice.
Amazing weekend here!
Avaliou em 9 de Outubro de 2021
Based upon the most recent reviews we saw after booking our weekend getaway we almost cancelled our reservations.
Unfortunately people are not understanding enough to the restaurant/hospitality industry and the impact Covid has had on us, especially with employment.
We have been thrilled with every moment of our stay here, so much so that we extended our stay another night! The hotel is beautiful and although the restaurants aren’t running at full capacity, neither is any other restaurant in America right now! Please be more considerate to the employees here! They are super friendly and helpful! The pools are beautiful and clean, the ambience roaming through the lobby and halls is completely breathtaking! Super thrilled to be enjoying ourselves here!
An Atrocious Waste of Time and Money
Avaliou em 4 de Outubro de 2021
The resort is not even close to being worth the money and distant location from town. My wife and I spent 9 disappointing, regret-filled nights (9/24-10/2 of 2021) at the Chateau on our honeymoon, and I sincerely hope no one else makes the same mistake. What seemed as if it would be a glorious “castle by the lake” getaway ended up being an inconvenient and disappointing hotel that left us riding up to Branson for food and drink again and again.
For starters, there was no explanation of benefits by hotel staff, and no pointer to where such information could be found. We did not even know until the 7th day that guests are entitled to a free hour in the spa sauna and whirlpool each day. It also took walking down to the marina to find out that it closes for the year on October 1. They boast about the nearby beach, but neglect to mention that it is closed for the year in September. One positive note: free canoe, kayak, and paddle boat rentals at their marina if you know about it (until October, of course).
As for the pools… There was no enforcement of pool rules. People diving in the indoor and outdoor pool, making a ruckus, and bringing their own beers into the hot tub with them. The outdoor jacuzzi was unheated and cold. People allowed to stay in pool and scare everyone else off with gross PDA, hands under bathing suits and all.
Anything food-related was bad. The hotel does not have mini-fridges and microwaves in the rooms; they cost an additional 30 dollars per night (20 and 10, respectively), so unless you are willing to pay that much more you cannot bring leftovers back from a restaurant, drinks to keep cold, etc. The hotel is trying to push you into using their own amenities: their vending machines, “sweet shop”, and restaurant. All three of them are mediocre and unreliable. There is 1 drink and 1 food vending machine every 2 floors, and half of those are useless. When I wanted a cold bottle of water (free hotel bottles are not cold without a fridge) I had to go from the fourth floor to the ninth floor because the 5th floor’s machine was broken and the 7th floor’s had no water in it. Meanwhile, the “sweet shop” (think cafe), which was actually okay although small with long lines, is only open at breakfast and dinner (8-11/5-9), so no way of getting anything for half the day. The randomly closed restaurant was expensive and just bad. Unfriendly service, jalapeños in my omelet (not asked for), 17 dollar breakfast buffet with burnt food, and 33 dollars for a chicken Marsala dinner? I understand with quality comes price, but there was only a facade of quality at that restaurant. Nothing either of us ate there was better than okay. It was probably for the best that we ended up having to go out to eat on multiple occasions when they were closed without warning.
My wife got one of their 125 dollar massages, and said they barely worked through her skin. The bartender was offensive and rude. The housekeepers like to blare music through the hall when working and you can hear it in your room. Pillows are so flat and soft you have no support, and beds are uncomfortable (subjective, I know). Hair dryer was dirty in a bag that had disgusting, white, crusty stains on it. There are so many complaints, more than I have listed and probably more than I can even think of right now, but I think I have made my point. The “convenience” of this resort is a terrible trap where you are stuck with mediocre amenities if available at all, which forces you into using the town for all your needs, ruining the whole point of the resort. That is not to mention that you must drive several miles into town because you stranded yourself in an effort to enjoy the lakefront resort.
I think it is important to note that management did not care about our complaints when I brought them up, and we left unhappy. I think it is also important to share this story: The hotel texts you during your stay to ask you how you are enjoying it. I replied that I wasn’t enjoying it, and received an automated message saying they were sorry to hear that and would be contacting me shortly to find out what they could do to improve our stay. They never contacted me or made any effort to communicate with me after that. They deliberately ignored our displeasure, and it was insulting.
My advice: either save your time and go to a resort that actually takes care of you and lets you get away from it all, or save your money and go to a hotel nearer to good restaurants, stores, and services so you can buy your own amenities separately.
Disappointed with our stay
Avaliou em 2 de Outubro de 2021
We were looking forward to our stay at this property. But they are unable to provide the basics: we did not have hot water two mornings, we were not offered fresh towels, fresh amenities, or trash removal. What food there was there was extremely expensive.
It was very clean, the staff was very kind, and they did have complimentary laundry facilities. I understand the pandemic is an issue; but we subsequently stayed at other hotels that were able to provide what we needed from a basic hotel standpoint.