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Avaliou em 20 de Setembro de 2018
First room they sent us to looked like a crime seen. Door open, tables and chairs turned over, ac on, TV on floor, water running in bathroom and it looked like someone tried to pull the drapes off the wall. The next room was just plain filth, half the seat on toilet was missing. Needless to say we found another place that night. Don't even think about staying there.
Avaliou em 18 de Junho de 2018
This place is terrible. They advertise large suites with 2 queen beds and a pull out sofa...and all it is two adjacent rooms, with a door inbetween like a lot of hotels have. We checked in and the first room they tried giving us was still being renovated. There was a big hole in the wall where the AC/heating unit was supposed to be. The 2nd rooms TV didn't work the entire time we were there. They finally replaced it on our last night. The pool looked like a sewer. The advertised gym was closed. The continental breakfast was just nasty. We were also promised a partial refund that we never received. We got an extra 1,000 points from Choice Hotels for our nightmare stay. We stayed in May of 2017...for Talladega weekend.
Hotel did NOT honor reservation – do NOT stay here!!
Avaliou em 13 de Junho de 2018
On April 28, 2018, we made a reservation for a 2 double bed non-smoking suite for our family to stay on the night of June 3rd, 2018. We arrived at the hotel at around 10:30pm that evening (the hotel is just over the Eastern time zone border – so for us it felt like 9:30pm). When I went inside to check in, the desk person made a phone call to her manager. After getting off the phone, she told me the room we had reserved was not available – the only room available would sleep 3 (instead of the room for 6 we reserved). The desk person told me there was no “work order” for our room, which had been reserved for over a month. I was told the manager tried to call me several times – at NO TIME did we receive a phone call, on any cell number or our home number. The desk person did not apologize for the inconvenience to our family; instead, she blamed my check in time for the unavailability of rooms. NO!!! This is why we make reservations. The email confirmation I received states very clearly that “Your room will be held until 7:00 AM the morning following your scheduled arrival date.” Yet, the hotel did not honor this reservation. We had to find another hotel in which to stay, and pay MORE money for TWO rooms (because the alternate could not accommodate our large family in one room). I am furious about the fact the hotel made the decision not to honor our reservation, and I am even more furious that we were blamed for this fact.
POOR MANAGMENT. BY POOR MANAGER!!!
Avaliou em 8 de Junho de 2018
Manager Brince i think her name was, she is a terrible rud ungrateful and did i mention she is rood to every guest i heard her talking to and even went out into the parking lot raising hell with people standing and walking through the parking lot... All I'm after is that people go on their vacation without having to hear all that..Other then the manager everything else and everybody else was great.. Hell the homeless people had and showed more respect then that thing/woman did... Thats sad, SO BE SMART AND GO TO ANOTHER HOTEL...
Just Keep Driving...
Avaliou em 25 de Março de 2018
We stayed here last night, after our reservation at the holiday inn express was canceled due to an error on my part. Huge mistake, the room was filthy, cigarette burns all over the blankets, tub, bathroom counter. The door lock was broken, only the deadbolt worked if you slammed the door. There was no smoke detector and our room wreaked of smoke. The phone had a roach crawl out of it and there was no phone cord, only a phone on the bedside table. The only good thing I can say about the place is that the water pressure was great!