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Great art gallery and equally good hotel experience
Avaliou em 15 de Setembro de 2021
We frequently stay at the Charleston Grand Bohemian for several reasons.
First, we often take our dog with us on short trips and the Grand is very pet friendly. Second, the hotel has wonderful art in the attached gallery and throughout the hotel, third, the hotel has been updated and the rooms are nicely decorated and quite comfortable. The location is convenient to most of Charleston tourists and shopping areas. An easy walk to the market and King Street. And the staff at the Grand Bohemian is terrific, very accommodating and helpful. We highly recommend this property
The hotel is an afterthought to an art gallery
Avaliou em 8 de Setembro de 2021
The hotel does indeed live up to its name - it's very Bohemian, but it is not deserving of its Category 7 designation or the prices they charge that come with that rating. The front desk staff are the brightest light, as they were all incredibly helpful and accommodating. However, the hotel fails to disclose when charging $400-$600/night for a room that there is no housekeeping, no room service - nothing. The property is admittedly very well maintained, but the main thought appears to be in the decor rather than a place of comfort for guests. (Our room had an unsettling picture of a woman who appeared to be on fire, just staring at our bed. Not the best for promoting relaxation.) In addition, our platinum status did not earn us an upgrade but instead put is in a room on the 2nd floor so close to the elevator we could hear everyone entering and exiting and even the beep as it arrived on the floor. We stayed 5 nights and felt cramped and unhappy in our room, which obviously is hard to maintain to standards of cleanliness without our own supplies. Multiple times our room was overlooked for even the cursory service they did offer of making the bed and replacing only towels. In addition, the restaurant is slow and either understaffed or undertrained but it was impossible to get a quick bite or even coffee at the property if you had to rush to a tour or other activity. I had vacillated heavily between this hotel and the Renaissance, which is bigger and on the same block, and now I wish I had made the other choice. I choose and am loyal to Marriott brands because they offer a dependable variety of amenities, but in this case I feel very much this is a Kessler Boutique (as every single item is branded to remind you) with the Marriott name slapped on top. Given this property has the same rewards category as numerous Ritz-Carlton and other premium properties of much higher calibre, we deeply regret spending the rate we did to get so little. If we return to Charleston, we will absolutely not stay here and suggest others also consider alternative options.
Avaliou em 31 de Julho de 2021
Beautiful property at great location. Valet Michael was great. He also handled bags and brought them up to our room. He was great! Kelly at Front Desk was also very friendly and helpful. We will return.
Avaliou em 13 de Julho de 2021
After having wonderful experiences at the Grand Bohemian hotels in Charlotte and Asheville earlier in the month, we decided to try Charleston. We were greeted at the small, cramped hotel registration/valet parking area by an empty Bellman’s stand.
Check-in was at 4 o’clock and our room was not yet ready by 3:45. They directed us upstairs to the only restaurant they have - which is high end bar food. At over $700 a night for our stay we would’ve expected a fine dining option but about the best thing on the menu was a well-made hamburger. Waitstaff seemed confused, perplexed, and inexperienced and attentive. There’s so much competition for fine dining in Charleston know that the lack of a fine dining experience was a big disappointment.
And then there’s the artwork. Art, of course, is subjective and much of the yard was absolutely breathtaking. However, our room overlooked a courtyard of more modern art, not my favorite. But in our hotel room was a painting of an angry woman staring straight at the bed. Hardly setting the scene for any romantic endeavors. Why in the world they place that there is anybody’s guess.
With so many fine dining options closer to the market Square, we’re likely to stay at Charleston place during our next visit or the Francis Marion hotel, close to the famed Halls chophouse which would highly recommend.
Avaliou em 9 de Junho de 2021
We were supposed to get an upgrade as we are titanium/presidential level with Marriott. We were told there were too many requests and we were not being upgraded. It was an anniversary trip and not one reference any time was ever made towards it. Very expensive restaurant and parking but it is a tourist town. It is a beautiful hotel and centrally located for sightseeing. Terrible view from out room. No pool. Staff were all great and friendly. Would not stay here again but probably a one and done visit to Charleston anyway.