Informações do estabelecimento
Saída até: 11:00
777 St Clair Ave NE, Cleveland, OH 44114, USA - Cleveland, Ohio - Estados Unidos - 44114
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 10 de junho de 2014
Fiquei no Hotel logo apos sua abertura, em maio de 2014. Os funcionarios pareciam verdadeiras baratas tontas. Quando chegamos, as 14 horas, os quartos de nenhuma das cinco pessoas estava pronto. Pediram para aguardar as 15 horas, fomos almoçar e quando voltamos, apos as 15, nenhum dos quartos estava pronto. Um dia meu quarto ficou sem serviço de quarto e apesar de reclamar, nada foi feito. E no final, ainda queriam me cobrar uma conta que era para ser faturada para a empresa que me convidou. Enfim, apesar do quarto ser confortável, o estresse que passei não valeu cada dia que passei lá.
Dirty Urine Poop Dump
Avaliou em 24 de setembro de 2022
I’m still trying to process our experience at the Westin. Our sheets had urine stains on them, the toilet had poop stains, and the shower was moldy. To make matters worse the hotel didn’t seem to care…someone brought us new sheets, threw them on the floor, and said “I’m not allowed to enter rooms”. They then walked out leaving us to clean our own hotel room. The next morning the hotel staff said “we have no other rooms available but they could offer us cleaning supply’s”. Obviously we checked out. While waiting in line to check out the front desk offered the cis white straight middle aged couple a “complimentary high floor suite upgrade”. Honestly someone needs to call the health department on this hotel!!!! Do not stay here!!!
Used to the Best Hotel in Cleveland - No Longer
Avaliou em 19 de setembro de 2022
It makes me sad to write this review. For the past 7 years I have been staying regularly at the Westin Cleveland Downtown where I travel 3-4 times per year for business. Last week I stayed there and was incredibly disappointed
A very nice pleasant stay flanked by wonderful staff
Avaliou em 12 de setembro de 2022
We did a stopover on our way to Toronto last week. The property is very well located, clean, spacious and staffed with excellent human beings. A warm welcome followed by an excellent room with a gorgeous view of the lake. The bar area was spacious and the hotel was overall pleasant, quiet and with wonderful bedding. Nice work Westin!
Adequate or Acceptable
Avaliou em 22 de agosto de 2022
Adequate or acceptable are two words that describe both this property and my stay. The Marriott website places the Westin in their ‘premium’ category which does not seem consistent with my experience. The hotel is located downtown, easy to find, and close to many cheaper parking options if you opt not to use the provided valet service. Despite using mobile check-in, I had a longer than normal check-in process at the front desk. At one point, the staff member asked what time I would check out. This is the first time I have been asked this question at a Marriott property. I am sure there was a reason, but my perception was they are in a hurry to get you out of there. The room on the 20th floor had a pleasant view of Lake Erie, which was the room’s best feature. Everything in the room, especially the bed, seemed word and dated, well past life expectancy. I do not think it is an exaggeration to say I have seen better and more comfortable beds at budget hotels. The only common areas I used were the lobby and elevators. The lobby is quite loud at check-in. The elevators were in desperate need of cleaning. The first elevator I used shook and sounded as though it was falling apart. I will be visiting Cleveland on a regular basis but unfortunately, would only stay at this property as a last resort.