Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
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Avaliou em 16 de Setembro de 2021
Visiting relatives at Johnston Willis Hospital. Location is very convenient, less than a mile. Rates are reasonable.
Likes: Instant hot water, lots of water in shower, quiet location, friendly staff. Rooms are clean. Nice walking path around several ponds adjacent to the property.
Dislikes: Rooms are cleaned after three days. Towels didn't dry and we needed fresh towels after two days. Also had to ask for coffee pods for the coffee maker each day. Selection of foods in the "pantry" was very limited. Lighting in the room was poor, a particular problem for women applying makeup. Very limited storage space in the room, no table or counter in the bathroom.
Hated: Fire alarm system was being tested but no announcement was made so many guests camed down to the lobby to discover it was all just a drill. The strobe light in our room started flashing and went on for several hours before someone figured out how to turn it off. Happened again the next morning.
Excellent stay . Great customers service
Avaliou em 18 de Agosto de 2021
Our stay was very short but we had a very good experience.
From the time we checked in to the time we checked out everything was good .
Marc the front office manager noticed that my face mask was broken and offered me a new one .
Sandra the waitron the restaurant was very kind and very caring when I asked her for a cup of coffee.
Yolanda on the front desk was also very friendly and polite.
Every employees were very good .
The beds were very comfortable and the room very clean
Don’t Be Fooled by the On-Line Pics
Avaliou em 15 de Agosto de 2021
Visited this property last week for a business trip to the area. Room had old, tired bed with indoor/outdoor carpet that may never have seen better days. The plumbing did not work when we checked in, and when maintenance arrived, there was little that could be done. They do not offer amenities consistent with their competitors at the same price.
Great place to stay -- We recommend!!
Avaliou em 7 de Junho de 2021
The best part about this place, by far, is the staff! Yolanda at the front desk was my son's favorite person in the world, but everyone was just the very best from the time we got there. We stayed to visit family, so we were at this hotel for 5 nights. That is a long time to be someplace and, overall, this was really great. It was very clean in the common areas and the room, they brought us extra towels and emptied garbage upon request (since we were staying so long, it was needed). Everything was updated. The pool boiler was broken, which meant it was really too cold for our 5 year old, but they let us swim at the other Four Points and that was really nice for our son. It was a good solution for the situation and I really appreciate the staff helping us! When warmer, the pool looks like a fun place to be. I appreciate how clean all areas of the hotel were and, while still in a pandemic with an unvaccinated child, that was really really reassuring. The area was perfect for us, because it was near family. It is driving distance to the mall and some places to eat and close to the highway. It is not in an awesome neighborhood with a lot to walk to (besides the local Applebee's), so be aware of where you want to stay, but it is very accessible to the rest of Richmond by car. We knew that going into our stay and were ok with it. Parking was easy. Overall, this was a great stay and we would 100% come back again when we visit Richmond. I would recommend this to anyone!
Beautiful property and Dog Friendly
Avaliou em 24 de Maio de 2021
I stayed here because they allow dogs. The hotel is older but was clean with quality linens and a comfortable bed. If newly renovated it would be a show piece. Staff was very friendly. The area has plenty of stores and restaurants. The property is where this hotel really shines. There is a beautiful walking trail surrounding a pond. Perfect for those traveling with their dogs. It would have been even better if there was more outdoor seating. There were only two picnic tables under a nice gazebo which was occupied for hours at a time by one person reading a book. No chairs or tables in the pool area possibly due to COVID so no where to sit outside or eat carry out except the room which was ok but not my first choice.