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Avaliou em 10 de Dezembro de 2018
Já estive anteriormente neste hotel, e quando venho nesta área fico hospedado nele.
Fácil acesso, boa localização (perto de restaurantes, lojas de departamento).
Check-in rápido e atencioso.
Quarto espaçoso, com TV, microondas, frigobar e cafeteira. Camas e travesseiros confortáveis, tudo muito limpo.
Café da manhã que atende bem.
Boa área de estar, piscina aquecida, sala de ginástica, etc.
Um bom hotel.
Avaliou em 23 de Outubro de 2015
Hotel confortável, limpo, com café da manhã variado.
Do outro lado da rua tem um supermercado, um dollarama e a dois quarteiroes um walmart. De carro levamos menos de 10 minutos até blue mountain village!
Recomendo e voltaria. Achei bom custo benefício.
On the hotel's schedule instead of ours
Avaliou em 18 de Setembro de 2021
Mix of staff, logistical problems (possibly due to covid). Overall had to request things multiple times, felt like we were doing the hotel's work.
When we were here, it was not as relaxed as it should have been. We arrived a half hour early at 2:30 PM, and didn't see front staff, so went to use the restroom, but it was not maintained due to covid. After a few minutes, someone arrived up front, but told us our rooms would not be ready for another hour or so, because of covid staffing issues. My wife inquired as to the possibility of using the internet to check e-mail, but we were told it was impossible without physically checking in. The front staff man was not very helpful and gave off the feeling of being perturbed and hassled by our questions, so we headed to the next door Wendy's to use their wifi instead. Later on, we realized that we could have just connected to the wifi; it didn't make sense why we were put off using it.
Their green towel policy is a little absurd, with towels and linens only replaced every 3 days. Considering Collingwood is both next to multiple beaches and Blue Mountain, it is summer and it is cooking outside, we are actively incentived to stay outdoors due to covid, AND there is a pool, we were out of towels quickly. Every 2 days would make more sense. I try to be relatively green. I used the main towel for an afternoon shower and evening shower after activities, and then resorted to the hand towel the next morning and evening. We requested towels in the morning, put the used ones out in front of our door as instructed, and skipped a morning shower, as we knew we would be sweaty after hiking. After coming back at noon, our key cards had somehow deactivated, and we had to go around to the front. After getting that corrected and going back to our room, we found we had not yet received the towels. Asking a nearby cleaning staff, she told us to ask the front desk, seeming mildly annoyed that people had to use so many towels.
Due to covid, we needed to bundle our own trash and leave it outside. However, we then had to ask for garbage bags later on! You would think that it would just be provided if you used it.
Parking was easy in a large lot. Room itself is nice, with well working fridge, microwave, couch, large armoire. TV is a little small. I appreciate that the default channel is a channel listing. TP is scratchy. It's nice to have soft and hard pillows, but they're a little bit small, and your head can roll off of them easily. The hallway door does not stop noise well, and you can get woken up by people coming in loud at night. The bed sheets were nice, but seem more suited for winter months.
Breakfast: The English Muffin sandwich would have been better toasted, but was good for a morning meal.
Staff seems to be a mix of younger accommodating staff and cranky old timers.
Disappointing, over-priced, would not return
Avaliou em 4 de Julho de 2021
When I made the reservation, I was assured a "mountain view" room but my ground floor room ended up overlooking the parking lot, with no mountain in sight. When I arrived to check-in, after a long drive, I had an unsatisfactory experience. The first words uttered by the attendant -- before "hello" or "welcome" -- was "you are early, it's not yet 3:00 o'clock". I pointed out that it was 12 minutes before 3:00 (check in time) so I hoped my room might be ready. It was.
After giving my name, the attendant said she did not have my reservation on file, so I went to my car and got a printout of the booking. It turns out the hotel had logged my given name as my surname. Throughout check-in, the attendant was quite surly -- the opposite of a welcoming manner. She needs some remedial training in hospitality service.
Due to COVID protocols, the complimentary breakfast meant that just one person was there to serve take-out items to a long lineup of hotel guests. The first morning I waited more than 25 minutes, and it was not worth it: no fruit, no milk, no cereal or oatmeal. Though service was agonizingly slow, at least it was friendly.
The next day, when I returned to my room at 9:00 p.m. after being out all day, the room had not been cleaned. Turns out that the surly attendant at check-in had failed to mention one detail: I would need to specifically request having my room made up each day. At $280 dollars per night, I somehow expected better service than this.
The room itself, bed, bathroom, TV, etc., were fine, except the air conditioning did not seem to be working. Judged overall, I will stay somewhere else next time, and hope for a much friendlier greeting at check in.
Very basic but clean
Avaliou em 2 de Março de 2021
We stayed for two nights. The room was clean and bed was comfortable. The only negative comment I have is regarding the heat/ ac unit. It is very loud and although you set it to “auto” you still need to physically turn it on and off yourself. It does not automatically turn off once the set temperature is reached.