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My worst hotel experience in Mexico
Avaliou em 12 de Dezembro de 2017
Upon arrival I was not told that the hotel had no power. The suite I had booked had no micro fridge or coffeemaker. The rooms were very basic as well as needing updating. For 36 hours I was told we are checking on the power. The pool was not open. The restaurant was not open. It was pitch black at 6. Not one person said I am sorry for the inconvenience. No one offered to find us another hotel. No one offered us a flashlight or a candle. It was like all the staff vanished when the sun went down. On top of that our neighbours at 11 pm decided to blast loud music. After stumbling up in the dark to complain as the phone didn’t work they sent someone to check it out. They turned it down a tiny bit so we were kept awake for two more hours. I was offered a 20 percent discount for my trouble. I insisted on 50. Do not stay here!
Dreary hotel with false advertising, Bait and Switch tactics used
Avaliou em 13 de Agosto de 2016
We made a booking for a 2 bedroom suite a couple of months before our stay on Booking,com. The rate was quite low and I got an extra 10% off due to being a genius. We specifically chose this hotel as it advertised having a restaurant because we knew we would be late arriving.
We arrived just before 7 and were taken to our room. A small, airless room with 2 double beds in it! We informed reception this was not acceptable. Apart from the fact that we had booked a suite, we were a couple who likes our privacy travelling with a friend so this arrangement was not at all suitable!
The receptionist was surly. She brandished THEIR booking sheet which showed 1 ordinary room. I showed her the booking.com booking on the phone for a 2 bedoorm suite but I was told this was wrong as the rate was for an ordinary room with two beds. The manager was totally unhelpful. At first he said there were no other rooms but when pressed, offered two junior suites. We also asked about the restaurant and he said "no restaurant". We were then taken to these junior suites. Ours was on the ground floor and the windows and sliding doors to the garden did not lock. In fact , the locks had been sawn off!. Being the type of person he was, the manager abdicated responsibility to his poor bellman who tried in vain to get them to lock. The room itself was as charmless and dreary as you could get with basic furniure, no decoration, no amenities like soap. It was also mosquito infested afer the futile effort to get the doors and screens to lock. Meanwhile the manager continued his social converation (yes,we speak Spanish) on his mobile for most of the time we were there. At after 8.30, we were exhausted, hungry and this place is in the middle of nowhere so I looked online and made a booking at another hotel. We left.
Do not book here. The hotel is responsible for the prices they put on booking sites and we booked in good faith. We beliive that they did not want to give us the suite for the low rate. There were few cars in the car park and very few lights on in rooms so their claims of no suitable rooms were just lies. Facilities advertised like restaurants were not available.
The hotel we booked at the last minute to escape this hell hole could not have been nicer with fabulous staff. They also made dinner for us at a very late hour.
Short weekend with my husband and my 5 year old kid
Avaliou em 14 de Julho de 2015
Excellent service, we only longed for a good bread at the restaurant and real orange juice, since it is so easy to get it in Mexico. Great swimming pools, nice huge beds, and very pleasant decoration.
Excellent place to relax
Avaliou em 5 de Novembro de 2014
From the moment we called for info to mrnt we left the hotel, every person working at the hotel made a huge effort to serve us well. The room was perfectly clean, beds were cozy, pools were clean and heated. No complains at all. We will definitely go back!
Avaliou em 15 de Abril de 2014
This large hotel outside of the center of Cuernavaca is just off the very busy main street, but is isloated from traffic noise. It seems to have many rooms and staff, though we were the only people is residence as far as we could tell. Our room was a clean, comfortable and spacious suite, with 2 large beds in the bedroom, and a separate sitting area. Breakfast was not included and we did not try the hotel restaurant. The pool is pleasant and picturesque, though the staff seemed a bit reluctant to remove the cover just for me. From the hotel to the town you can take a cab, or a bus, or walk, though the walk is along busy streets and is not attractive. NOTE: There are a lot of barking dogs in the neighborhood at night.