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Should have stayed somewhere else
Avaliou em 12 de Setembro de 2021
When I arrived at 3 pm on a Saturday, I was informed that the elevator was out. The attendant said “ they’re working on it”. He actually offered a refund at the time, and I should have taken it…He did move me from the 8th floor to 4th so stairs with suitcase was not as bad. So his pleasantries were the best part of the stay…
I got to my room, which was extremely warm and humid, and the AC was not able to keep up, even on a 75 degree day outside.
Shower curtain was ripped, bedspread had holes in it (appeared to be burns from dryer). No fan in bathroom, so shower humidity was terrible.
The fitness room had no AC, broken equipment, and was filthy.
The lobby the next day looked like “the morning after” with overfilled trash cans, no water in cooler, trash on floors, empty water bottles everywhere.
Parking lot was full of trash that looked like people had late night munchie runs ( several nights in a row, not just that night) and dumped remains, but also general “car trash”.
The general facilities were extremely run down, and I was shocked that Crowne Plaza actually wants to still call this one of their named hotels.
And by the way, elevator was still out…
Will never stay here again.
TERRIBLE AND A SCAM
Avaliou em 5 de Junho de 2021
If I could choose zero stars I would! I booked this hotel, and the hotel has been unreachable. Their phone number does not even ring, it is just a busy signal. I tried to get my money back through Priceline and Priceline will not give me my money back because they cannot reach the hotel either. I don’t know what’s been going on for them to not have a phone line but I definitely would not feel comfortable driving to a hotel that I cannot even reach. So now I’m out of $100 and on top of that I’m having to get another hotel.
Avaliou em 16 de Maio de 2021
Clean hotel. Rooms clean and comfortable however this is on it's way to become a crack house. The smell of skunk weed on our floor was awful. We got on an elevator with a woman who was on some sort of acid trip and once doors were closed she squatted down in the corner screaming. I though she would jump out at my child any minute. The front desk staffer needs a people job. The restaurant staff were very very nice and accommodating. They throws to charge me 175 for 1 night. I paid 150 but not worth it.
You can do much better in Dallas, much
Avaliou em 9 de Dezembro de 2020
I stayed here for almost a week last moth. I am a frequent traveler and am designated by Marriott and Hilton reward programs as such. I haven't been staying with this chain much lately, but was recently enticed to come back with some Rewards Club bonus points offer. I remember now why I stopped staying with IHG in the past...
The hotel was dead, but so are many hotels in most parts of Dallas. The real second rate and unacceptable points about this hotel are: poorly equipped rooms (no bath mat, hair dryer and stingy bathroom items) and unenforced mask and social distancing rules/policies. To make matters worse, I've been home for nearly two weeks and there are none of the hotel bonus points which were offered for me to come back to the hotel. When I called and asked about them, I was transferred to an offshore call center (somewhere in SE Asia) and told it will take another month before I see them!
When I stay at Marriott and Hilton branded hotels, I never have these problems. Add to that IHG is loosing hundreds of hotels to other chains this winter. Where they are going, I have no idea, but I'm going back to the other two hotel companies. I don't think Holiday Inn's will survive the Covid pandemic and will likely put an end to the chain.
Avaliou em 31 de Agosto de 2020
I noticed this show was a premier show not a Dallas Gun Club couldn’t wait an hour to get in The show was busy for a Premier show. The vendors were unhappy with the Dallas Club management of the show. It was a small show for a Dallas show.