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Worst place ever. We have traveled through all the States, including Hawaii and Alaska. This is the worst!
Avaliou em 17 de Outubro de 2021
Don't think we ever stayed in a place this bad. Hallway smelled, TV wouldn't work, pillows were hard. My wife finally put the bath towels in a pillow case and used it. Lights would not turn off, finally closed the bathroom door.This was the only place we could find that wasn't full.
Next morning the attendant (probably the owner) was very rude and talked us down all the way down the hallway to our door.
No breakfast, the waffle machine was unplugged and syrup running out the syrup machine across the counter top and pooling on the floor. A real mess. Drink machine was out of service.
Do your own housekeeping
Avaliou em 6 de Setembro de 2021
When we checked in, there was no one at the desk, just a note to have a seat in the lobby and they would get with me when they could. They came back after 10 minutes or so and we were checked in. I started to go to bed and found makeup on the comforter, then there was what looked like lipstick on the sheets. I called to the desk and they came down with clean sheets. I opened the door and he started handing me the sheets. He said you can take care of it. I told him no since I am 10 days out from major abdominal surgery. He came in and changed the sheets. When I asked about the pillowcases, he said fine, left and returned with pillowcases. He changed the sheets and cases but there was no apology and he appeared angry that he had to change the sheets.
The free breakfast was a tray with packages of honeybuns, no coffee or anything else.
Overall, I would not stay here again nor recommend it to anyone else.
Avaliou em 11 de Agosto de 2021
room was average no real problems there. Problem is I was charged for a stay on august 8 when the stay happened on march 20 Apparently there was a backlog of rooms they did not charge when the stay happened. Charging someone 5 months later is poor business practice.
Avaliou em 30 de Maio de 2021
Where to start! Wow, first of all the Clarion chain should pull this franchise immediately as it is a stain to their name.
Came here renting three rooms for 2 nights on business.
Arrived at 10pm to see pair of customers waiting at the front desk.
We 5 of us together finally see a sign, "Back in 5 minutes, gone to airport!"
So apparently, the property was completely unattended while the front desk person acted as shuttle driver for a flight crew that evening. (I'm shocked any airlines would put their crew at this hotel)
After 35 minutes, not 5, the van arrives with the night desk man sporting his concert T-Shirt of attire. Lovely.
He quickly asked all 5 of us if we have reservations and we all say yes, looking at each other as if why the stern questioning.
Eventually, the party in front of us and we get our rooms.
A good night of sleep after an entire day of travel, wake up to find a dirty shower towel hanging over the curtain rod. One of my colleagues has a dirty shower towel hanging from the back door of his bathroom as well as ants in his shower.
(In case you are wondering, this is a prepaid American Airlines "vacation" hotel so we are kind of stuck, as well as being middle aged men, we can suck it up, but disgusting none the less)
Next morning, concert T-shirt man is sleeping at the desk o be awakened by us to see why there is no coffee. He begrudgingly makes a pot of cold mud and is shocked when we tell him its cold. This guy has got to go. Lazy and doesn't really care about his job.
So for breakfast can maybe expect cold coffee, nothing else.
The day person eventually comes in and is a bit more pleasant, but overall, this stay was disgusting with zero evening customer service.
Housekeeping was fun to watch as it appeared to be a 15 year old boy, trying to clean all the rooms.
I cannot recommend ANYONE stay here until things change. Like a new owner with some sort of pride in what happens in their hotel.
Thank you front desk
Avaliou em 28 de Janeiro de 2021
It was a last minute decision for my wife and I. Heather was more than hepful! Very welcoming when we walked in the door with a smile a bubbly attitude. Helpful with our situation, quickly got us checked in, offered help if we needed it with our overnight bags! Def a lasting refreshing impression