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This hotel and the staff saved our holiday!
Avaliou em 19 de Outubro de 2021
We first stayed here in May 2018 and booked to return in May 2020. However, due to the pandemic we were unable to do so. Our booking agent offered vouchers only with a use-by date of December 2021. We booked for late September/early October 2021 but then one of our party was unwell so was unable to travel on the planned dates. Our booking agent was very unhelpful and unsympathetic but the hotel were the complete opposite allowing us to change the dates of our stay at no extra cost.
Once there, we had nothing but praise for the hard work and effort of the staff. Management are highly visible and available to chat if you have any questions.
Whilst some activities and facilities have been curtailed, and masks need to be worn in the restaurant and reception, overall we felt that overall the hotel were doing a great job to keep it “business as usual”.
Whilst this is not a five-star luxury all-inclusive resort it offers fabulous value-for-money. We noted a wide range of ages and nationalities.
Whilst the rooms are relatively basic they have all you need including plenty of storage, a new air con system and fridge plus a free safe. We had a standard pool or garden view room (5107) and this had a great view over the pool area with the sun on the balcony from 08.00 to 17.00 each day. The beds were a little hard but this is a personal thing for most people.
The restaurant offered a wide range and different choices were available each day. We enjoyed sitting outside overlooking the resort and bay. The previous issue with flies has been sorted as we saw none during our stay.
The staff at the pool bar (the only one open at the moment) were friendly and cheerful despite never stopping all day. You could usually walk straight up to the bar and the longest wait was about 4 minutes so no issue really.
Finally, special mention to the gardeners who keep the grounds looking absolutely immaculate.
Thank you to Enzo, Roy and the team. We hope to return in the not too distant future.
Excellent value for money
Avaliou em 18 de Outubro de 2021
This hotel was exactly what it said on the tin, good four star hotel. Five minutes in taxi from Faliraki Centre, our visit started when we found out the hotel had upgraded our room to give our 17yr old daughter a separate sleeping area within the room, on entering the room we found it spacious, clean, but balcony area/view was a little shaded and the sea view was obstructed by tress and bushes and wasn’t to our taste! We had arrived late at night so decided to sleep there and request with hotel to have room changed in the morning. We approached Roy the deputy manager of hotel and requested our room to be changed and he was very accommodating and couldn’t have been any more helpful we arranged with Erini from reception to view a few different rooms for us to choose from all in all brilliant professional service and room was changed, to a smaller room but our choice and had a beautiful view over looking the water park. Food at hotel was of a good standard breakfast, lunch and dinner we always found something to eat and Enzo was always there to greet us with a smile and a warm welcome. Poolside snacks were limited due to covid but the hotel overcame this by providing a Buffet poolside snacks available from 1pm-4.30pm. Unfortunately there was only one bar open being the poolside bar serving from 11am-11pm (we didn’t really find this to be a problem) there was a great choice of cocktails, wines, lager and spirits. The entertainment team headed by alexandro and Vanessa provided poolside and evening entertainment and also had an entertainment programme for bad weather if it occurred. 10 out of 10 superb effort!! There is also a small shop in hotel where you can get your daily basic from. All in all Roy and his Cyprotel team really went above and beyond to make our stay a very memorable holiday. The hotel was also very covid friendly taking your temperature before entering restaurant, masks and gloves had to worn, the restaurant was always clean to a high standard with the option to sit inside or out with nice views, great hotel for family’s and water park would keep kids entertained for hours, we would definitely visit hotel again and would recommend to others. Our stay as a whole we’d give a 9/10 and was pleasantly surprised but the professionalism of Roy and his team 😀 ☀️🍹
Cheeky week in Greece - Do it!
Avaliou em 17 de Outubro de 2021
This hotel is so welcoming and absolutely spotless, the staff are so helpful & go above and beyond, They even decorated our room with balloons & ribbons, with a birthday cake presented at dinner. The food is really nice with lots of options. The entertainment was hilarious. They have a water park & tennis courts ,lovely pools. We really enjoyed our stay and didn’t want to come home!
Will definitely visit again and highly recommend. 😍
Good, but could be so much better
Avaliou em 17 de Outubro de 2021
So we spent two weeks here. The staff are absolutely fantastic right from management, housekeeping, reception, animation, bar staff and restaurant. A special mention for Enzo who is so good with all the guests. He does not pick and chose who he wants to participate , unlike his colleague who has an eye for the bikini clad ladies and seems desparate to get them involved. I am sure he knows who is.
Erini in reception is absolutely amazing, goes above and beyond to help everyone. Always so cheerful and a great human being. Bar staff work relentlessly and serve drinks with a smile. Two young ladies in the restaurant checking temperatures are always polite and friendly (one whose name is Noelle). I wish I could mention them all but a big thanks to you all for being so amazing.
The location is pretty good in my opinion. Only a 20 minute drive from the airport, a 15 minute walk to the beach and same to the town. Bar Street, restaurants and shops all within a 15/20 minute walk.
The food, I can't understand why people would want to complain. There is such a wide variety, how could you possibly go hungry. I wish it wasn't so good as I do like to go out occasionally for a meal but there was no need as the food at the hotel was decent enough. On my last day, one guest commented how disappointed he was as there was only a choice of 4 dishes......In addition to these, there is a pasta station and at least one veggie option along with the snack bar offering the usual burgers, hotdogs chips etc.
Plenty of daytime activities should you wish to participate. Evening entertainment does need to be addressed. We are normally treated to wonderful shows by artistes, dancers and acrobats at other 4/5 * hotels. The only show worth watching was the Michael Jackson tribute act. Rest of the evenings, in house entertainment was laid on, bingo, karaoke and other stuff. People did attend these, but not for us unfortunately. As I say, needs to be more professional.
The room did let this place down. We were in one of the older wings. Very very dated rooms and patched up in so many places. To be fair, we were offered a newer room but we really couldn't be bothered to repack everything and shift to another room.
All in all, a great holiday and would not hesitate in recommending.
Amazing staff! & beautiful hotel
Avaliou em 16 de Outubro de 2021
Me and a friend spent 2 weeks in the cyprotel, the staff were so lovely and friendly, they gave the best advice of where to go for trips, food and drinks etc. The hotel was beautiful and the rooms were a great size. Overall I’d like to thank Eirini in particular, however they all went above and beyond during our visit. We would definitely return!!