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Avaliou em 19 de Outubro de 2021
My family got me vouchers for the Macdonald hotel for my 30th birthday in June. £200 worth. Following the birth of our son in January, and zero sleep for 9 months 😂 we decided we felt ready for the little one to stay with granny and it would be lovely to use the vouchers to book a spa break for myself and my fiancé to relax and eat a HOT meal together/SLEEP!
Well. Firstly trying to get in touch with anyone to book said spa break was a complete farce! It honestly took me two weeks of phoning, leaving messages and being promised call backs until I eventually got through to someone who could complete my booking. You can’t book online with vouchers, maybe something to look at as it would be a lot easier! Even if you book online and pay when you get there? Just an idea!
When we arrived, I must say, the place isn’t in the best location when you compare to other high end spas... However.... we weren’t there to soak up the views of the industrial oil works so you can forgive that.
The lady at reception was lovely, we even got checked in an hour early, brilliant.
Our room was nice and spacious, a bottle of bubbles included in our package which was nice. The bathroom and shower was fab, no complaints! And everything was spotless! Only complaint would be the bed was rock solid, very very uncomfortable (goodbye to the whole sleep thing 😩)... and the room was freezing. Tv was faulty too but we weren’t bothered for tv so didn’t bother us but may have someone else.
We enjoyed the spa facilities but I must admit, as a spa therapist myself, this spa is nothing to write home about! It’s a pool, a steam room, sauna and a shower. Nothing I couldn’t pay under a tenner for at my local sports complex.... no jacuzzi or lovely relaxation room for spa guests. There is a beautiful relaxation room in the treatment area but you need to be booked in for a treatment to use it. Shame.
I did have a massage during our stay... disappointed is an under statement. The therapist didn’t give me any consultation form to complete so therefore had zero idea of any medication I may be taking etc. She asked if I have any health conditions or if I’ve had any recent surgery- as a therapist I know what to tell her and what may be a contraindication but someone who doesn’t know that could have been on some form of medication or could have some condition they thought wasn’t relevant - (even an allergy as there is nuts used in some of the oils at the macdonald hotels!) a thorough consultation with a proper consultation for prompts more specific info from clients... something important could have been missed here guys putting clients at risk! Not good enough!
Also, rubber gloves?! During a back massage? Gloves, which were cold and itchy the full treatment. The warmth from your hands is all part of a good massage! The gloves were bloomin awful and my back felt like I had friction burns afterwards! So itchy! The massage itself was rubbish, therapist rushed it, movements were super fast and she broke contact with the skin three times to get more oil- which in itself was awful my back was swimming in it and her rubber gloves just slid all over it, it was extremely unpleasant. Not worth the money you’re asking guys. Also no aftercare .....
The food, was okay... We ordered some cocktails after which were nice! And the staff during dinner were lovely too. We paid extra and got breakfast in bed, one sausage, one rasher of bacon, one potato scone. Id feed that to my 4 year old and he’d ask for more! We did also get some of the continental options as back up but they weren’t really great either. Maybe it would have been nicer downstairs in the breakfast room... who knows.
All in all it was okaaaaaay.... the sort of stay you’d expect from a mid priced chain hotel. Not a 4* spa resort! That’s why we have said it was poor. We paid over £200 for this break and while we are a ‘make the most of it’ sort of couple, it really was not worth the money we paid for it and we could have enjoyed a similar if not better stay somewhere else for half the money we spent here.
Definitely wouldn’t recommend.
Service not good
Avaliou em 16 de Outubro de 2021
I stayed at the MacDonald Inchyra Hotel and Spa from the 13th October to the 15th October 2021, the service was very disappointing and not what I would expect of a 4 star hotel.
We were checked into room 360, which is a Deluxe Family Room for three. Firstly the remote controller for the TV was not working, we reported this on the 13th October after arrival but this was not attended too. I then reported it again at 8.45am before going to breakfast on the 14th October. The shower in the room was also not working, with no water coming or water intermittently coming and no hot water, which again we reported in the morning on the 14th October at 8.45am. Both the remote and the shower were not looked at until the evening when we had returned back to the room at about 5pm, however the shower could not be fixed, therefore two days of not having a working shower and is having to have baths instead, not ideal at all.
The room service lunch was appalling, we ordered two sandwiches, one cheese and pickle and one smoked salmon with two portions of chips. These were supposed to come with a side salad but we got a small bowl of coleslaw with this and there was literally no fillings in the sandwiches (a smear of smoked salmon was ridiculous). Also the chips were supposed to come with an aioli dip at the side, which they did not (in fact they’d forgotten about the chips and had to go down and get them again).
The icing on the cake was breakfast on the morning of the 15th October. We had booked a table for 9.45am. We arrived at the restaurant at 9.40 and waited for over 20mins before we had to ask a member of staff what was going on as no member of staff even acknowledged us, she informed us that she’d check. We got seated in the bar at 10.05am and waited for 10 minutes before we were served, so well over 35 minutes before our food order was taken.
The overall service and the amenities were not what I would expect to receive at a MacDonald Hotel, especially one of a 4 star rating.
Avaliou em 12 de Outubro de 2021
Stayed here overnight after being here for a wedding. The wedding itself was perfect and the function suite was lovely. However overnight stay part was a little disappointing. When the room was booked we had made a request to check in an hour early so we could check-in and get changed before the wedding started and was told this would be fine. On arrival we were told the room wasn't ready therefore we had to get changed in the spa changing room then check-in after the ceremony was finished. The room was nice enough but the bed was very uncomfortable. It wasn't a particularly warm day yet the room was very warm despite the window being opened the full day and night. Would only be back here if I had another wedding to go to here.
Avaliou em 2 de Outubro de 2021
My wife and I had a lovely stay recently in this hotel.
Don't be put off by its location so close to the huge industrial complex of Grangemouth. Once you enter the hotel grounds you may as well be a million miles away.
Check in was very efficient and we had a lovely big room at the rear of the building overlooking the Tennis Courts.
The staff were very professional and breakfast was served direct to your table because of Covid Rules. The time had also to be prebooked but this was not an issue.
The Restaurant was lovely with a nice menu which had a couple of daily specials.
This hotel is ideally situated for a number of local attractions and is on the motorway between Stirling and Edinburgh
First trip to Scotland
Avaliou em 27 de Setembro de 2021
The staff at the Macdonald Inchyra Hotel were very friendly and welcoming when we arrived. The Covid measures in place made us feel very safe in the communal areas of the hotel. We arrived after a 10 hours drive and found our room to be clean and comfortable and well stocked with water and tea and coffee. Although I was disappointed that there were only cups and saucers instead of mugs in the room.
In the whole, the room was very clean, except inside the wardrobe, where it did not look like it had been dusted on the top of the skirting in a long time.
The bathroom felt a bit dated and the grout was coming out of the tiles in a few places, the shower screen also did not stay closed over the bath very well and water managed to escape over the bath.
The main entrance to the hotel and the Spa felt very nice, new and clean and the spa staff were very friendly,