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Avaliou em 15 de Outubro de 2021
I was pleasantly surprised by the amount of space we got, in a corner suite, at TownePlace Suites. The kitchen area was large, for a hotel room, and had all the basics. It wasn’t all that expensive, considering. The hotel was honestly pet-friendly, with a reserved space for dog-walking quite close to the Superchargers in the back parking lot, and no apparent restrictions on which room classes could accept pets.
The place seemed clean and well-kept. Breakfast was pretty good for this class of hotel.
My only real gripe was that the exterior doors are pretty narrow and that made getting a fully-loaded luggage cart through them kind of tough. All doors (main lobby, mezzanine level, and those near the stairs) are modestly-sized hinged doors.
As it seems someone else has noted, the general theme of offering free WiFi and then charging extra for _decent_ WiFi was on full display. Lots of chains are doing this now but it is still a bit disappointing. Might have been less so if I’d seen that coming.
Well, we enjoyed the stay!
Avaliou em 29 de Setembro de 2021
Well, based on the previous reviews, we should say something negative. However, it being Covid restrictions are pretty much still in place for a hotel, things aren’t like they were a few years ago and you can’t blame the staff for that. We stayed for several days and had no complaints. Staff was nice, the room was clean and the bed was very comfortable. We would stay here again, should we visit this area again.
Poorly Run - Not Marriott Quality
Avaliou em 4 de Setembro de 2021
There were so many issues that it's difficult to point out which one prompted me to write this review. Suffice it to say, if you want Marriott quality, this hotel is NOT for you.
If you want competent staff with a clue about how to run a hotel - this is not for you. The front desk staff was clueless as to any question I had. In fact, they were not well-trained on customer service. On more than one occasion I got interrupted mid-sentence so they could answer the phone then they would stay on the phone for at least five minutes while I waited there. One time the clerk answered the phone then went to do something in the back and never came back.
Oh, and the rooms are worn and not all that clean.
Charged for “Data Service”
Avaliou em 28 de Agosto de 2021
I noticed a data charge on my folio for $4.95 which I only used the free internet and not the enhanced version. First thing in the morning around 9am I let the lady at the front desk know, she holds on to my folio with the circled error amount to give to her manager & tells me her manager will adjust the charge when she gets in shortly. I check back around 11am and still the adjustment hasn’t been done. I ask her why she can’t do the adjustment. She tells me she’s new and hasn’t been trained. I feel like this is a basic that every front desk associate should be trained on before being left on their own. When I checkout at 12pm I ask if the amount has been adjusted. Front desk lady says it hasn’t & gives me her front desk manager’s business card for “Nicole Aspaas”. I say to the front desk lady “it is not my job as a guest to contact your manager about a billing adjustment”. She then says I won’t check you out in the system till the adjustment is done. I view my final folio on my Marriott app and noticed the adjustment was never done. I know the amount is not that much but it’s the fact I got charged for something I did not use so I wanted it off and the adjustment never got taken care of which made my hotel experience horrible.
No hot water
Avaliou em 10 de Abril de 2021
We booked this hotel for one night since we were just driving through. It had good reviews and the price wasn't too bad either @ $100/night. Check in went fine with the front desk staff being friendly and striking up conversation. When we got into our room it was clean but we could tell it was well used since the cabinets had dings all over them and TV having a old sticker on it, but that didn't bother me as long as the room was clean, which it was. Went to turn on the water for a shower and it never got past a very luke warm temperature. My husband looked at it and still couldn't get it any hotter. We called the front desk and they said "oh yes, one of our water heaters is down and we don't have much hot water with the entire hotel going off of one water heater." I asked for a timeline for this to be fixed and he said "It's been like this for a week, so what we are telling guests is to try and take a shower during odd times when most likely no one else is showering." I wasn't happy to hear that. My husband went to talk to them in person and the front desk staff just said he couldn't do anything about it but that we could talk to a manager tomorrow morning. My husband was upset they didn't tell us this when we checked in. If we would've been told we could've checked in somewhere else. We could've gone without a shower, but we did some hiking that day and both needed showers. So we ending up taking a cold shower and the next day my husband asked for a discount on the room rate since all this occurred. After some back and forth, we finally got 50% off. I guess the moral of the story is, before you check in, make sure they have hot water?!