I expected more from an expensive name brand hotel. The details that matter to me are lacking.
Avaliou em 27 de Setembro de 2021
The indoor pool is not heated, too cold to use. Beds are too low to the floor. What they describe as a restaurant is just the lobby bar with food available. Seating is on low couches, and no menu is posted. Even at these rates, breakfast is not included and costs extra. Driveway entrances to the hotel are not marked and the surrounding streets have no street lights. Result is the hotel is hard to find at night and dangerous to drive around. Interior walls are thin and the room doors slam very loud.
What a Difference A Couple Years Made
Avaliou em 18 de Agosto de 2021
Whenever we were in the Richmond area, I tried to stay at this hotel, due to the Stay Well allergy rooms. One would think that in the time of the pandemic, the rooms would be even cleaner, but I found the complete opposite to be true. Firstly, the hotel was taking no Covid precautions at all, and the breakfast staff did not wear masks in the M Lounge.
Now for my critique of the Stay Well rooms:
They have done away with the total mattress encasements and not even put a 5-sided allergy cover on them. The pillows had no special allergy encasements as they should have, and the room air purifier had a red light, clearly stating the filter needed replacement. When engineering came and opened the unit, giant clumps of dust fell out of it. It had obviously not been maintained in a long time.
Given that the rooms are now sub-par and not anywhere near what they should be for people with severe allergies, I am no longer going to pay a premium for the rooms at this hotel. There's no reason for me to stay here anymore.
One star is far too generous
Avaliou em 25 de Julho de 2021
This was an absolutely horrible experience from beginning to end. It was all so bad, I’m not even sure where to start. For the first time ever, to be proactive as I knew it would be a long day of travel, and we’d be tired, I checked in the day before arrival online. I did this to ensure our correct room would be available and ready, and to request basic amenities such as extra towels and shampoo ( my daughter has really long hair). We arrived at this Marriott, ( which was dark, dated, dirty, musty, and highly in need of renovation!!!!) around 6:30 pm. I was told at the front desk that the only room they had available was a handicap accessible. I expressed that I did not want that room, as I do. It like the lack of bathroom counter space or tub/showers on those rooms. I was told by the front desk “supervisor” that this was the only tool they had, and she’d “ throw in ‘club level’ breakfast and water for my trouble. What a joke. I explained that we didn’t eat breakfast and I hardly considered an extra bottle of cheap water compensation. She shrugged, I was exhausted, so we took the room, while she continued to INSIST the shower and bathroom was NO different from the regular rooms. We head upstairs, unpack EVERYTHING ( toiletries, makeup, pjs, eyc) so I can finally take a shower. Guess what? NO shower head. There was only a very small handheld nozzle that barely trickled. ( incidentally, it was NOT a regular bathroom, shower. There was no counter space at all, and to add insult to injury, it was dirty.. there were no extra towels or shampoo.. not that it mattered because ( I’m getting ahead of myself) we NEVER could take a shower. So, I called the front desk to ask for another room, another property close by, something .. anything. The front desk tells me she’ll call The Westin “down the street”. 20 minutes later, I receive a call back saying “I could go to the Westin, but I’d have to pay the difference , as we were booked at the military rate”. The time of voice suggested that I somehow deserved this crappy room with NO shower , because I was paying less. When I learned that The Westin was even further down the street..probably 20 minutes or so, I accepted her offer to send a maintenance man instead ( again.. we are exhausted.. have unpacked our belongings ) as she told me “there’s another head to the shower, you must be missing it”. So, we wait for maintenance. He was nice enough, eager, arrived woth a box of what I’m assuming was a shower head, only to tell me.. “Oh, yeah... you’re right maam. There’s nothing I can do about this. I’ll go tell
The front desk.” So, holding back tears l, I decide to walk my feet over the tub and try to go to bed . As soon as I undress to a rib down with a wash cloth as if I’m living back in the 18th century or a third world country, there a knock at the door. It’s the maintenance man again. Miraculously, now they have found me another room. My daughter was in bed, I was in my nightgown, so again I declined. I tossed and turned all night thinking about these inexcusable conditions. So, first thing in the morning I returned to the front desk to express my disgust and request a refund. This was 5:30 am. I was told “oh.. we can move you this morning so you can take a shower... we had some no shows “. WHAT?? 😡. Are you f%%^^ kidding me? I said “absolutely not. I want a FULL refund”. I was then time they had no manager on duty..no supervisor.. no one who had the authority to do this. But, not to worry... they’d leave a note for someone to call me tomorrow”. I have never been more disgusted in my life. Do NOT stay here. There’s a Hyatt and a Hilton Garden Inn next door. Do yourselves a favor and go there. Wish me luck on getting reimbursed on this night from hell at a complete cesspool.
Avaliou em 17 de Abril de 2021
Don’t really know what to think no free lobby coffee( don’t use room coffee maker as they are most generally not clean).The bath room is an other story, the sink is so shallow if you turn water on high it sprays all over the floor. The shower door doesn’t close all the way and won’t stay shut the wall is not square, the glass doesn’t fit tight and there is a 1/2 inch gap from top to bottom which lets water out every where.
Had to go get more towels as the 2 bath towels we had were soaked due to moping up water that leaked out. Traveling 250 plus days a year and was surprised not to get free breakfast I know why I generally stay @ IHG or Hampton Inn
Avaliou em 15 de Abril de 2021
Older property that is located right off I64. Many other chain competing properties in the area. This hotel is on the older side and could use a refresh. Ok for a night or two stay. Overflow trash outside elevator at 6pm was still there at 8am with more added.