Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Horrible customer service
Avaliou em 10 de Junho de 2020
This place seems very nice online. To start when I arrived there were three employees at the door and nobody helped me with my bags. Once I stepped in the hotel another employed sprayed me and my baby with some type of sanitizer, (he got us very wet). The receptionist was ok, didn’t explain much but she was nice. The room could been cleaner. You can hear everything the people in the next room are doing(using the bathroom, taking a shower, talking... Next morning for breakfast I order pancakes, they were raw in the middle so the waiter(who was very nice) took them back to the kitchen, after 15-20 minutes got a new order of pancakes with apologies from the chef and a glass of chocolate milk for free for my baby. I started eating the new order of pancakes and they were raw again.... Another guy wearing a blue coat(I’m thinking he was a supervisor ) came to the table, I explained the issue he just looked at me and without saying anything walked away so I told the other waiter I wanted my check(they charged me for my OJ) and told him I didn’t want anything else. I paid and went back to my room to find out I didn’t have electricity. I proceeded to check out and told the receptionist about the electrical and restaurant issue and she just stared at me and said what do you want me to do about it.... I said forget I mentioned it and left the hotel.. Horrible experience
the best hotel
Avaliou em 10 de Abril de 2019
In my visit to Guanajuato I decided to settle in a hotel called the GRAND PALACE since I only went for one day and it became economical, clean besides that there was a pool bar that in fact almost nobody was inside it, it has air conditioning and good hospitality Really be satisfied with all aspects of service.
terrible choice !!
Avaliou em 12 de Agosto de 2018
Price/ quality too expensive, location is a little further away from downtown, meaning with a lot of traffic , it could take you 30 minutes.
The area us pretty new, said that, there is a Holiday Inn Express almost in front, which I believe will be a lot better.
Service in general very bad. It seems that there is no training at all. Very old, smells old. You can get a better hotel at the same price with better service and quality. Don’t stay there, even if it is free, unless you like suffering.
The Worst Don’t Expect to Sleep or Relax
Avaliou em 23 de Fevereiro de 2018
The entrance check-in point looks like the hotel will be ok, but it’s outdated and in need of repairs. The room is pretty basic, but I didn’t mind, because all I wanted to do is use the hotel to sleep and enjoy the city. At 6am I was shockingly awakened by a horrible motor sound (hotel generator). The walls were even shaking. When I called the front desk they told me shortly it would stop. I left my room 2 hours later (couldn’t handle the noise anymore) and it was still going off. The manager was not even there, the staff on duty did nothing to help, saying this was out of their control. I understand some things can’t be controlled but they did nothing, offered nothing. Do not stay here you will regret it.
Don't make the mistake of booking this hotel
Avaliou em 18 de Fevereiro de 2018
Worst hotel I've been to. Sheets were stained with blood. They give you less than half a roll of toilet paper. They say the rooms have wifi but there are no wifi networks. Bathrooms were disgusting and the food sucked. The loudest noise ever woke us up at 6 am and it never stopped (the hotel's light generator). Staff were rude and didn't help at all. I've never had a worst experience.