Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Cozy - Comfortable - Chic | Couples' Weekend Retreat
Avaliou em 18 de Junho de 2021
WE VISITED HOUSTON in May 2021 as a weekend couples' getaway. (We joined another couple that was staying at another hotel.) On Friday night, we got take-out from Turkey Leg Hut, and ate our meal, courtside/poolside late night. IT WAS A WONDERFUL EVENING. The hotel's courtyard and fire pit offered great ambiance for laughter, food, and drinks! (Also, we were able to get wine glasses, plates and utensils from our suite to take back to the courtyard.)
Even with COVID-19 restrictions, the hotel offered "hot" breakfast, ready-to-go, each morning: Pancakes, sausage, omelets, along with the usual continental breakfast options.
Our room was comfortable with a good lay-out. The room was clean (and we are picky).
Staff was extremely pleasant and accommodating. Although we didn't have many requests, We chatted with other guests and were told amazing stories about how the hotel staff went above and beyond with some of their requirements and requests.
The location was ideal! We were walking distance from boutique restaurants, shops and a walking trail.
We HIGHLY recommend this hotel whenever you stay in Houston if you are looking for a cozy retreat in a boutique/chic location of town.
Thank you and KUDOS to management and staff! Great job!
ALSO: The food at Turkey Leg Hut was SO GOOD! Takeout is only a 30-minute wait/Order online. ENJOYED the Downtown Aquarium. Be sure to take the train ride and do the stingray encounter.
(P.S. - I am a writer, hence, lengthy review.)
Clean, very nice, courteous staff, very accommodating. One of the very best hotels I have stayed in.
Avaliou em 27 de Julho de 2020
Clean, very nice, courteous staff, very accommodating. One of the very best hotels I have stayed in. Coming home from vacation we discovered our A/C was shot. Between ongoing battles with the home warranty company in combination with Covid, we are now on our 9th day of hotel living (with 2 dogs). If we had to do this, we are so thankful for this property. Could not rate them higher. It has a small kitchen and a very nice grocery store within one minute of the hotel. A plethora of eateries within walking distance and walking paths in the trees and woods. They also have a happy hour during the week.
Avaliou em 1 de Julho de 2020
Stayed here one night on business. The staff was kind and helpful. Everything was clean and comfortable.
My 2 minor complaints- the hotel is a bit of a maze. I normally try to use the stairs when I don’t have luggage, but stayed with elevators so I would have signs on which way to turn to make it to the lobby.
The “social” was to go food only, which is fine. But when I went down, 20 min after start time, there were no to go plates available. I just decided to buy dinner somewhere else.
Everything else was great though 👍🏻
Not enforcing City Ordinances
Avaliou em 25 de Junho de 2020
First of all, this is a very nice clean facility in a great location. The staff is pleasant and is mostly compliant with the mask policy. (One of the reception desk people had the mask halfway over her mouth but her nose was out). My main problem is that the National Guard is staying in this facility and is hanging out all over the common areas with NO MASKS ON! These are the people that are running COVID-19 testing in Houston!!!
I got in the elevator and noticed a letter from the manager saying that they are aware of but NOT enforcing the city mandate to wear masks. I called and asked the manager, Jon, about the policy and was informed that it was a decision by the management company. I informed him that they could be subject to a $1000 fine and he was aware. Ultimately he did process a refund which I appreciated since I definitely would not have stayed here had I known they had such a policy.
I probably would have given 1 or no stars but but it is a nice facility and the people working there are just trying to do their jobs.
Great Place to Stay
Avaliou em 1 de Abril de 2020
Had the pleasure of staying here while in the middle of our move from Denver to Houston during the COVID-19 crisis. The staff is extremely friendly and they still continued to provide breakfasts and dinners that were pre-boxed so that we didn't have the buffet style. When we needed to extend due to our household goods not coming on time the manager made sure we kept the same room but still had the full clean done. Everything about this hotel was great during our experience.