Avaliou em 9 de Outubro de 2021
Any hotel listed as an airport hotel should be a) quiet and b) have a functioning airport shuttle. This hotel offered neither. I understand that there is a labor shortage but the lack of shuttle should be advertised before booking. We were told to call a cab upon arrival to the airport late at night. The hotel is also located next to a major freeway and has very thin walls.
The hotel is clean enough but otherwise not great. Would not recommend.
Avaliou em 24 de Setembro de 2021
Great place to stay. Easy access to downtown and right next to the airport. The staff are very nice and helpful scheduling a shuttle to catch my flight on time. The rooms were very clean and the beds were comfortable. I was here for a business trip. They have plenty of local info available. A fitness room that's open 24/7. I will stay here again in the future. Thank you Red Lion Staff!
Very rude and unprofessional
Avaliou em 18 de Setembro de 2021
I booked 2 rooms 1 for my mother and 1 for my fiancee. My mother's room had work being done on it she asked for a new room and was rudely told there was no rooms available to switch to. I called the hotel to talk to them and the lady yelled at me and hung up. When I was in front of the lady she was finally willing to fix it after I said I can call management or corporate office over how we were treated. I will definitely never stay at another red lion hotel again after the way we were treated.
Nice Staff - Awful Hotel
Avaliou em 11 de Agosto de 2021
First - I'd like to thank Brian and another front desk gal for being awesome and trying to help (or at least saying he would try). They were both friendly. We stayed there after a long trip through Yellowstone with our family. We chose it for location, reviews, and outdoor pool.
When we checked in, we noticed it was very loud - on freeway. We figured it would be okay, though, since we were so tired, and air conditioner could drown out the noise. After the first flush of the toilet in our room it overflowed. (Only went #1) and they promptly relocated us. We were on the freeway side - LOUD.
We decided to ask to be relocated again once we turned on the AC and it began loudly knocking. So we had a truck stop, a freeway, and a very loud (I have a video.) knocking air conditioner. (I'll mention that my husband is a VERY light sleeper, so all of these things were not helpful after driving 1000 miles.)
Brian said he could give us a room around 8 pm hopefully, but that they were booked. We got settled in the mean time and decided to stay. My boys decided to go for a swim. I was very surprised the pool was open as it was so full of algae you couldn't see the bottom! I got in for a minute and stepped on something, but couldn't see it. Gross! I did let the boys swim for a bit, because it was 100 degrees, but I couldn't bring myself to get in. We stayed in our room, and my husband barely slept, so we left at 4:30 am.
I had spoken with Brian and he assured me the manager would contact me and perhaps refund some money. He told me to call him specifically and profusely thanked me for being so patient. Well, I have now called, spoken with Brian, and emailed a detailed email to the company and to the manager. I heard back from the company, and they said it's a franchise and to contact them directly. I emailed the manager, including video of the loud air conditioner and never heard back. Brian said he'd make sure the manager called me. Never heard from them. It was a horrible experience overall, and if you are at all sensitive to noise, even without the A.C. knocking, this is not the hotel for you.
Moving Through for a night.
Avaliou em 8 de Julho de 2021
This hotel was exactly what we needed. A place to stay for the night with close parking and a cart to carry up all our crap. Tracy, the front desk agent was amazing. The secondary booking place I reserved with messed up my reservation and she fixed it all and it didn’t cost me more. We had our dog and she was very comfortable too because we were offered a room on the 1st floor close to a door so we could walk her. It would have gotten full stars but the beds were pretty hard.