Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Location is Key
Avaliou em 28 de Setembro de 2021
We stayed here for a couple of nights Labor Day weekend, mainly to go to a couple of Cubs games. Used points for our stay. No complaints about the hotel, the room and common areas were clean and the hotel seems new. The one-bedroom king suite seemed smaller than other Residence Inns, however. Parking was not an issue, plenty of covered parking in a garage. There are plenty of restaurants within walking distance, and it was a nice change to not have to drive to everything. We did face North, though, so we had to hear a couple of trains. The lobby computers did not work.
Location Location Location
Avaliou em 21 de Março de 2021
We made a last minute trip to Des Moines for a little more warmth and some March Madness.
Hotel staff were super friendly and rooms were spacious. Location was perfect to be part of Court St and downtown fun, but quiet (we did not have a single train).
Loved that we got to know Des Moines from this well-situated hotel.
My concern is cleanliness-the mattress on the pull out for my son was cracker thin and stained with crumbs on it. Also some random trash under the mattress I got rid of right away. Maybe a more uptight person would have asked for another room, but we were comfortable overall and enjoyed our time, due primarily to the great location.
Spacious Rooms for Families
Avaliou em 20 de Fevereiro de 2021
This hotel is near Wells Fargo Arena/HyVee Hall, convenient if your family is in town for an event. About a 10-15 minute walk to Arena. And walkable distance to restaurants. The rooms show some wear and tear, but are spacious and have a full kitchen with cook top, microwave, full size fridge and dishwasher. Our room had a king bed, large work area/desk, pull out sofa. There is a place to
do laundry in the hotel. They did have warm items for breakfast as well as granola bars, muffins, yogurt. The man at the desk all if the days we were there was friendly and helpful, as was the woman working the breakfast area on the weekend.
On the downside, the parking garage is $15 a night, is shared by another hotel, was full most of the nights, and one night we had to park on the top level (not covered). There was about 12" of snow that had not been cleared. Even with 4WD got stuck in the snow (hadn't snowed for a week or so). There were no lights in the part of the building where we entered from the parking garage to the elevator.
Overall, a great place to stay with kids or a team, or lengthy business stay, if you're looking for ample space with the ability to eat meals in your room.
DO NOT WASTE MONEY ON THIS HOTEL
Avaliou em 13 de Outubro de 2020
My wife and I checked in on a Thursday afternoon and left the hotel for dinner with our daughter who goes to school in Des Monies. When we returned to our room my wife decided to shower for the night and was surprised to find that where was no hot water. We both managed to shower while telling each other we would ask for another room the next morning. The next morning the hot waster was working so we decided (really ignored) not to ask to change rooms. To our surprise when we returned that evening no hot water again. This time I went to the front desk to inquire as to the reason for no hot water. I was told it came back on after four days of being out in the morning and it must have gone out again. Imagine not being told when you check that there is no hot water.....this is exactly what happened. The gentleman at the desk said he couldn't do anything about it and the manager would be on duty from 11 PM to 7 AM and I should come speak with him. Really convenient times for the manager to be working. Luckily the water resolved itself before the end of our stay. (As and aside the gentleman on duty said it was an issue between management, owners, and the Marriott brand. In my opinion the hotel may be attempting to fall below Marriott standards and change their franchise affiliation.)
When I checked out I was told that I would be given 25K points for my difficulties. No points yet. Thanks Marriott.
Has really gone downhill.
Avaliou em 26 de Julho de 2020
We have stayed here so many times for many years. It used to be a wonderful, clean place to stay. Great location and easy parking. Unfortunately this place is just a dump now. Absolutely filthy. You would think during a pandemic everything would be clean. The foyers from the garage are covered with dirt, all of the trash cans have been sitting full of trash with the overflow all over the ground for 3 days now. Our room is just terrible, the AC has always been bad in this room as we have complained to management before. We were told the whole section is bad. So, maybe fix it?! Our room floors, the desk chair and the couch are dirty with the couch being torn. We come to Des Moines all the time and are Marriott gold members. We will NOT stay here again. No masks on the front desk people either. I realize they must be a bit short handed but cleanliness during these times is a basic thing.