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Awful stay, go elsewhere! Vaya Otro lugar!
Avaliou em 12 de Outubro de 2021
Really run down hotel. Even the "newer" buildings, are run down with a tired mattress, hard as a rock. Tried to get a manager to respond to a air conditioner what worked yet didn't cool the room. Nope. Manager was not available by phone or in person. Pool looked dirty and not what the pictures represent. Overall a terrible stay. This place is run down, uncomfortable and some of the worst service I've encountered in Mexico.
Realmente descuidado hotel. Incluso los edificios "más nuevos" están deteriorados por un colchón cansado, duro como una piedra. Intenté que un gerente respondiera a un aire acondicionado que funcionaba pero no enfriaba la habitación. No. El gerente no estaba disponible por teléfono ni en persona. La piscina se veía sucia y no lo que representan las imágenes. En general, una estancia terrible. Este lugar está deteriorado, es incómodo y es uno de los peores servicios que he encontrado en México.
Go elsewhere, there are many more hotels in Isla. Ignacio the manager/owner doesn't care about his business and his employees show it.
Went above and beyond for me
Avaliou em 10 de Outubro de 2021
I recently came back from Isla Mujeres and stayed at Hotel Posada Del Mar. I researched the facility before staying there and found that it did not live up to some of the things that it allegedly provided. Toiletries and a hair dryer were tiny or completely missing. Things that I expected to be included at no charge - beach towels, room safe - required a deposit. Okay those are my complaints. On the PLUS side, the pool is lovely, there’s a nice restaurant on site that is reasonably priced. The rooms are clean and spacious and almost bargain priced. The beach is a few steps away. There is free coffee in the Lobby every morning. The hotel is within easy walking distance of stores and restaurants and the sunsets as viewed from the beach are spectacular. PLEASE KEEP READING!
Sadly, the person I was traveling with had a psychotic break (I had NO idea that this could happen - make sure you know who you are traveling with) and created two “incidents” at the hotel. The second one involved an ambulance and the police when she escaped from my supervision. Needless to say this was not good “advertising” for the hotel. Being in a foreign country with someone who clearly was out of control and in need of help, far from home with no one for advice and support was scary for me. The hotel General Manager went above and beyond to help me. He contacted a friend who works with the American Consulate in Cancun and these two amazing people did a wonderful job of helping me resolve the situation and get help for my travel companion. Those 36 hours were some of the worst times in my life and the care and support I received from Hotel Posada Del Mar was above and beyond anything I could have hoped for.
This was not my favorite trip but I am happy that I chose Hotel Posada Del Mar. I highly would recommend this facility - the staff is beyond caring.
Avaliou em 17 de Agosto de 2021
We have very mixed feelings about this hotel.
The hotel is situated in a prime location, right across from the beach and walking distance to everywhere. The location alone is worth 5 stars.
The room was run down and needs to be updated. There’s an open space in the wall of the bathroom, so you can hear everything that goes on in there. There’s little room for sound privacy when someone is in the bathroom because of the wall not being up to the ceiling. Kind of an absurd design.
The wifi connection is great; we were surprised to find out we had it in our room, and it was strong enough to be used even across the street on the beach.
A/C works very well. Didn’t have any issues with that at all.
The housekeepers did a good job with cleaning the room. No complaints there either.
Water pressure was good. We had hot water the whole time. We woke up one morning with no water running. The issue was with the entire hotel, but the situation was promptly sorted out.
Service at the reception is subpar to say the least. We didn’t see any of the receptionists crack a smile the whole time we were there. They didn’t even bother to look up when we passed in front of them, and we forced them to say hello when we said hi.
I asked one of them (the one with a man bun) how much a taxi ride should cost to get to Punta Sur, and he had the audacity to tell me he didn’t know even when I insisted he give me at least an idea. They’re not helpful at all and you almost feel like you’re bothering them. Their customer service seriously needs help. It really clashes with the service we received everywhere else in Isla.
The location and the price are worth it though. If you’re not bothered by not having a friendly reception and having a run-down room with not a whole lot of privacy in the bathroom, you should definitely book here. If the aesthetics of the place and the service at the reception is a must for you, you’re better off booking somewhere else.
JAMAS VOLVERIAMOS A ESTE LUGAR! /
WE WOULD NEVER COME BACK TO THIS PLACE!
Avaliou em 5 de Agosto de 2021
Fuimos a comer al restaurante Posada del mar. Teníamos muchísima hambre yo con mi novio asi que pedimos ceviche y sopa que debe ser rápido. Tardaron mas que 30 minutos en traer la comida, aunque preguntamos varias veces si ya estaba listo. El ceviche de camaron que yo pedí era una cosa horrible! Olía mal, no traía nada de limon, cuando lo probé sabia a camaron con salsa mexicana y no a ceviche, no tenia ni aguacate ni pepino, la cebolla estaba cortada en pedazos enormes y ni siquiera nos trajeron salsas para darle mas sabor. Mi novio termino comiendo el ceviche a fuerzas porque yo no pude. Luego tardaron de nuevo en traer la cuenta asi que fue una experiencia muy mala. No recomendaríamos este lugar y mucho menos regresariamos.
We went to eat at the Posada del Mar restaurant. Me and my boyfriend we were very hungry, so we ordered ceviche and soup, which must be quick. It took them more than 30 minutes to bring the food, although we asked several times if it was ready. The shrimp ceviche that I ordered was a horrible thing! It smelled bad, it didn't have any lime, when I tasted it it tasted like shrimp with Mexican sauce and not ceviche, it didn’t have avocado nor cucumber, the onion was cut into huge pieces and they didn't even bring us sauces to give it more flavor. My boyfriend ended up eating the ceviche by force because I couldn't. Then it took them again several minutes to bring the bill so it was a very bad experience. We would not recommend this place, much less would we return.
Good location, poor accommodation
Avaliou em 27 de Junho de 2021
I'll start with the positive, and that's the location-- proximity to both the sea and the ferry. I'm afraid that's all. The rooms are old, only cold water flows. We also paid for breakfast as part of the accommodation. No one informed us at check in how breakfast goes. The next day we found out they were only from 9am. We settled down and made sure it was a hotel breakfast with the attendant. They wanted to pay for breakfast and it took about an hour for the situation to clear up as no one could speak English. Breakfast was not good at all and we ate better in the area later and at a better price.