Avaliação dos hóspedes
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Avaliou em 17 de Novembro de 2020
-No reception there, only a housekeeper guy who doesn't speak English.
-no elevator and the stairs are dangerous and uneven.
-our room wasn't clean when we entered, all towels were strained with something brownish (disgusting), kitchenette and the floor not washed after previous guests. Hair on the floor and dust everywhere.
-the day after we called reception and asked for a Total cleaning, he said: housekeeper is off today but I'll send him for cleaning. As you might guess, he went to our room changed our strained towel with more dirty ones ( I'm not kidding or exaggerating ) and didn't clean neither the kitchenette nor the floor.
-exactly in front of the Masal apart there is a mosque under construction, it's noisy, sometimes less sometimes much much more.
-bed was not extra long, it's actually quite short
+ the only plus of this place is the view, if you get the one with a balcony and aslo the washing machine.
Not the best welcome to Istanbul!
Avaliou em 15 de Novembro de 2019
We came from a tiring flight only to have waited more than 30mins for our pick up, which was booked through the host, and dropped off at another hotel, Güleç Hotel. Because apparently they forgot our reservation, even though I have been in contact with the host weeks and days before our stay, he even asked our flight details for the pick up. (We stayed here 1 night before transferring to the apartment).
I was told before getting off the car that we will be given a family room for everyone that would cost 70 EUROS, & we will be picked up the next day to go to our original hotel. Since I didn't want to stress myself even more, I just agreed to be done with it.
The stay at Güleç Hotel, was one of the WORST experiences that we've had, wall paper peeling, room smells like sewage, no AC for the whole stay, the bed made us itch the whole night & the reception was the rudest person we've met in the country. (He acted so superior from everybody else!)
But the worst part of it was the hotel costed even more than the apartment! He gave us 2 rooms & EACH costed 70! I brought this up to his attention & he dared to even say that it's ONLY 20EUROS more than what we would've paid for in the apartment!! When I complained he said I should cancel my booking at his apartment, but quickly deleted his message.
Eventually I told him off about how he was acting and he paid the extra amount (but still short changed us, WOW)
I hate being taken advantage off, and as a guest I shouldn't be telling you how to act accordingly.
Review of the his actual apartment:
-bed and blanket had stains
-bed was not that comfortable to sleep in (you can feel the lumps)
-had to climb so much stairs, very hard with big luggage
-wifi keeps shutting off at times, even if we tried fixing the router
-AC broke on the last night
*side note, Another traveler was taken to Güleç Hotel & was given the wrong info about how much the room should cost.
-washer/dryer was a big help
-air conditioner worked well (except for the last night, when one of our rooms had no AC and they couldn't fix it)
-bathroom had good water pressure (but hot and cold is interchanged)
-towel was changed daily (but I think more to alleviate the situation, cause they didn't bother to do this on our last night anymore)
The host eventually had a better attitude, providing/helping us throughout our stay, but it still didn't take away the initial hassle and attitude of it all.
Without being that biased, I still wouldn't go back because of dirty beddings as I'm very particular with cleanliness, and since we work daily we needed a place that didn't have patchy wifi throughout.
Avaliou em 23 de Setembro de 2019
Very nice appart clean and sweet everything you need you can find there.
Location very good metro station near the restaurant and supermarkets also.
The owner is very friendly.
You can walk to sultanahmet .. çemberlitas..beyazit bazar .. every thing is near :)
Avaliou em 18 de Julho de 2019
This is a centrally-located building in the old city, only 5 minutes away from all the historical place.
The staff is really superb. This is very home-like managed to make you feel right at home.
Ride to the airport should not be more than 150 Lira which hotel staff help you with as they are very helpful in explaining to the cab company that you have big luggage pieces and so.
This is a really good spot to stay in Masal Apart Sultanahmet. Thank you again to Gurkan ☺ Hope to see you next year.
It was worth to stay :)
Avaliou em 4 de Julho de 2019
I loved everything because just pretty new apartment very clean,modern furnitures,tv,shower and etc was all good.Apartment is very convinent to access to main area just few steps away. ( Blue Mosque,Hagia Sofia,Topkapi Palace etc.)