Suíte estúdio luxo, 1 cama Queen
Máx. 2 adultos e 1 criança
Suíte estúdio luxo, 2 camas Queen
Máx. 4 adultos e 3 crianças
Informações do estabelecimento
Saída até: 11:00
8400 Airport Blvd - Juneau, Alaska - Estados Unidos - 99801
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Not worth the money, terrible rude staff
Avaliou em 1 de julho de 2022
I struggled to go above 3 stars given the price. The issue with this place is really just value for money spent. Our rate was $250/night plus tax. The rooms are old, tiny TV’s, and no view. So for $250 a night that’s asking a lot. The staff are also some of the rudest hotel employees I’ve ever dealt with, including traveling all over the world. Every time you talk to them they act like you’re bothering them. They have no interest at all in customer service. We wanted to check out 30 minutes late and they said no, even though the cleaning staff weren’t even close to cleaning our room (we were at the end of the hallway and they were at the beginning). It’s close to the airport, the A/C works well, and beds are relatively comfortable. But that’s not worth $250 a night. This place just wants your money… but for $250 a night I’d stay somewhere closer to town. This place is very basic so you would be better staying near town, especially given the very poor customer service. If it was $150/night maybe we’d stay here again, knowing what we know now about the level of service. Maybe.
Great customer service
Avaliou em 21 de novembro de 2021
I’ve been staying here on most of my trips during the pandemic. I really appreciate how understanding and accommodating the staff are. My most recent trip, the ferry I left Juneau was on had turned around due to weather. With that going on, I had booked a room online once we had good enough cell reception. We later found out that the ferry was going to unload some vehicles and leave Juneau again. I had called the hotel and the front desk staff were very understanding about the whole situation and assured me that I would be able to cancel my room without being charged if the ferry was able to make it out again. Thank you to the two ladies who answered my calls when I was on the ferry!
Good Airport Hotel - Needs a Airport Shuttle
Avaliou em 22 de agosto de 2021
Stayed here only about 18 hours while changing planes in Juneau. Hotel is about a 10 minute walk from the terminal, which we did because the weather was cooperative. Hotel is very nice, modern and seems to have quality construction, heavy wooden doors, and furnishings. The sleeping area, sitting area and bathroom are spacious. The kitchen, which we did not use, had all of the common pots/pans/utensils along with a stove, microwave oven and full sized refrigerator. The bed was comfortable, the wi-fi was fast and free. There were three restaurants located about 500 meters from the hotel. We called a cab for a very early pick up; around 0330 while departing the room, we met a uniformed security guard who was on patrol in the hotel hallway/lobby area. He escorted us to the parking area to meet our cab. There are at least two other hotels in the area that are closer to the terminal but I had stayed in those branded hotels in the past and wanted to try something different. I'm glad I did, because this property is nicer and newer. I only hope that in the future they get a airport shuttle, because they would then outshine their competitors.
Avaliou em 27 de julho de 2021
Stayed only one night. It's close to the airport and a quick few miles from downtown. I wished we would have stayed the whole week. This hotel was much more comfortable than the high priced old hotel we stayed in downtown. Rooms are very large, clean and quite comfortable. My room had new carpeting. The staff was very helpful and friendly. We will definitely stay here again.
Close to the airport, but not to downtown
Avaliou em 1 de julho de 2021
We stayed here for two nights prior to a small-ship cruise. The room was very large and well set-up for extended stays (including a kitchen area with plates, utensils, etc.). The hotel is right next to the airport, so there was some plane noise, but it was minimal since there were not many flights scheduled. This would be a better location for travelers with a rental car. We didn't have one, so we took Lyft or taxis multiple times during our stay. There aren't many restaurants within walking distance.