Baseado em 10 avaliação
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Informações do estabelecimento
Em Waco, TownePlace Suites by Marriott Waco Northeast ficará a 15 minutos de carro de Baylor University e de Magnolia Market at the Silos. Este hotel está a 6,7 km (4,2 mi) de Waco Convention Center e a 7,6 km (4,7 mi) de Jardim Zoológico de Cameron. Desfrute das várias propostas de lazer e entretenimento à sua disposição, incluindo uma piscina exterior e uma sala de fitness aberta 24 horas. Wi-Fi grátis, uma área para piqueniques e grelhadores de churrasco são algumas das comodidades adicionais disponíveis neste hotel. As principais comodidades incluem acesso à internet com fios grátis, um bu...Mais detalhes
Saída até: 11:00
Comodidades do estabelecimento
Piscina e comodidades de bem-estarPiscinaPiscina Exterior
Serviços de recepçãoDepósito de bagagens
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Qualidade do sono
Avaliou em 2 de outubro de 2021
I have stayed at this Hotel on several occasions. All previous stays were comfortable and accommodating. Always clean and average guest service. The last stay however was by far the rudest experience i have ever had. I was in the lobby waiting for an Uber and the front desk clerk rudely asked Me what was i waiting on? After explaining to Him the situation, He proceeded to tell Me i couldn't camp down in the Lobby. By far the rudest i have ever been treated. Very unprofessional.
Horrific staff-Rude and Hostile
Avaliou em 4 de maio de 2021
We are Lifetime Platinum members and have NEVER been treated so rudely by any hotel chain. The extremely unprofessional woman working at 7PM on May 3 (we were so upset we left without getting her name) was openly rude and hostile from the moment we walked in. We immediately asked for her manager and when told she was not available (Faith Ward) we cancelled our reservation on the spot and walked out to stay at the much more pleasant and hands down professional and FRIENDLY Residence Inn South Waco where they know how to treat customers. We have filed a complaint with Marriott Corp and are expecting no less than a call from the hotel manager.
Avoid at all costs
Avaliou em 20 de março de 2021
Night audit personnel was not at front desk when we arrived. Checked us in begrudgingly. Mask under her nose. Rude. Short. Tacky (threw my card back on the desk instead of placing it and explaining why). Room is disgusting. I'm still in it. Just changed my own sheets. Had to go get them because Tamika couldn't be bothered to bring them, because she was doing paper work. Her tone is not the best reflection on the Marriott brand. Check out the pictures that I took upon arrival (about 15 min ago). This room was never cleaned. She said they were fully booked and didn't even offer to change the room. Again, her tone lacked sympathy and professionalism. Where else can we go at 4a? I hope Mr. Lopez addresses the many staffing issues here (customer service and house keeping).
Avaliou em 14 de fevereiro de 2021
Hotel staff were unfriendly( called to let them know we would be there late and the response was awful , sharp tone) , room was dirty (shower floor had residue and shelf was broken). Also, there was food still left in fridge from previously visitor. When we checked out we got no hotel receipt and we’re told to put keys in bucket on desk. No thank, please come back or anything. Rude staff.
Avaliou em 26 de janeiro de 2021
I stayed here for a few weeks while waiting for my apartment to be ready. This hotel ticked all the boxes for me. The suite I stayed in was clean and comfortable, I really enjoyed the kitchen and being able to cook my own food instead of eating out. The fitness center is all new equipment and saved me a few trips to the gym. Breakfast was limited due to covid, which is understandable. The front desk people always seemed to be really happy.