Informações do estabelecimento
Saída até: 11:00
4505 North Interstate 35 Frontage Road, Waco, Texas 76705 USA - Lacy Lakeview, Texas - Estados Unidos - 76705
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Everything in one location!!! Perfect for business and travelers needing to stay for awhile.
Avaliou em 15 de outubro de 2022
Outstanding suite. My husband is a travel ER nurse and I work from home. We were taken back with this gem. Everything we needed plus H‑E‑B and Walmart across the highway. Super clean , beautiful decor, quiet and staff were super friendly!!!!
Avaliou em 16 de agosto de 2022
Facility was neat and clean. Other that, nothing special. Staff seemed half disinterested in waiting on us. Was not offered a receipt when I checked out and never received one in my email. Have tried calling two different numbers three times and received no answer.
Avaliou em 2 de outubro de 2021
I have stayed at this Hotel on several occasions. All previous stays were comfortable and accommodating. Always clean and average guest service. The last stay however was by far the rudest experience i have ever had. I was in the lobby waiting for an Uber and the front desk clerk rudely asked Me what was i waiting on? After explaining to Him the situation, He proceeded to tell Me i couldn't camp down in the Lobby. By far the rudest i have ever been treated. Very unprofessional.
Horrific staff-Rude and Hostile
Avaliou em 4 de maio de 2021
We are Lifetime Platinum members and have NEVER been treated so rudely by any hotel chain. The extremely unprofessional woman working at 7PM on May 3 (we were so upset we left without getting her name) was openly rude and hostile from the moment we walked in. We immediately asked for her manager and when told she was not available (Faith Ward) we cancelled our reservation on the spot and walked out to stay at the much more pleasant and hands down professional and FRIENDLY Residence Inn South Waco where they know how to treat customers. We have filed a complaint with Marriott Corp and are expecting no less than a call from the hotel manager.
Avoid at all costs
Avaliou em 20 de março de 2021
Night audit personnel was not at front desk when we arrived. Checked us in begrudgingly. Mask under her nose. Rude. Short. Tacky (threw my card back on the desk instead of placing it and explaining why). Room is disgusting. I'm still in it. Just changed my own sheets. Had to go get them because Tamika couldn't be bothered to bring them, because she was doing paper work. Her tone is not the best reflection on the Marriott brand. Check out the pictures that I took upon arrival (about 15 min ago). This room was never cleaned. She said they were fully booked and didn't even offer to change the room. Again, her tone lacked sympathy and professionalism. Where else can we go at 4a? I hope Mr. Lopez addresses the many staffing issues here (customer service and house keeping).