Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
not what we expect from Campanile
Avaliou em 12 de Dezembro de 2020
I know these are difficult times but the lack of clarity about ordering dinner in advance meant we had to either wait until very late to eat ( not an option for my husband) or go out and get a take away pizza, we choice the second option. Apparently you need to order dinner when you check in.
Avaliou em 15 de Julho de 2019
I believe this is one of the worst experiences i’ve ever had with any hotel. Firstly, when arriving, it is very hard to find where to park, but we managed to get into the parking house close by.
Upon checking in we discussed this with the reseptionist, they said this was no problem since they had a cooperation and we would be able to buy a exit card for that parking at the hotel for 10 eur. Unfortunatelly, but I think understandibly from what the reseptionist said, we didn’t save the card we picked up when driving into the car park.
When leaving we got the 10 eur card from the reseption, but then (after paying) they tell us that we also need the card we had thrown away. Since we did not have this, it turned out that we had to get a new one on the car park machine for 45 eur!
And then the reseptionist manges to refuse to refund the 10 eur for the card we bought from her, that was now obviously not needed!!
To top it all, the reseptionist keep repeating that we were to blame because we said that we wanted the 10 eur card in the first place!!!
In the end we are given some line that she will check with the manager later and we might get a refund then. Something she is obviuosly saying just to get us out the door!!
Even if there might have been some language problems, the way that are handling their customers is just awful.
Lack of Respect for Customers
Avaliou em 9 de Julho de 2019
Having seen a complaint in the reviews that they were hard to find, I e-mailed the hotel: "Please e-mail detailed parking instructions. We will have two cars." The last thing I want to do in an unknown big city is drive around lost. The next day I got their answer: "Hello, Our carpark is 10.00€ fir the night per car. Best regards, The Front Office". I considered this grossly discourteous and was livid. "Detailed parking instructions" is *not* the price of a parking space! And sure enough, when we arrived, while we could see the hotel from a distance, there seemed to be no way to get at it! The hotel was in the middle of a fenced-in area. And no way in hell to stop anywhere on the busy narrow road past it to investigate. We circled a couple of times past the hotel, aided by round abouts, but none of us had a clue how to get at the hotel. So eventually I drove into a parking garage on the street and the other car followed. Then we went on foot to investigate from there. It turned out that while there is a gate that was clearly solidly closed, there is actually an outer and an inner fence. And you can drive *in front of the closed gate* into the gap between the inner and outer fence to circle around to the hotel. Being so hard to find, this hotel should provide detailed instructions even without being asked. Instead they simply ignore requests for info!
Another thing, after we had checked into our three rooms, widely spaced apart throughout the hotel, I tried to call room to room to the other rooms. Did not work! So I called reception. They told me I had to come down to reception to ask permission to call room to room! I just ignored it since I was sure the other people would come down to the reception eventually anyway.
For the rest the hotel was fine. No other complaints at all about the clean modern rooms. They have a restaurant for breakfast, where you can get things like pizza in the evening. This was very helpful on Easter Monday evening, when *every* restaurant in Le Mans was closed. (Easter Sunday was OK, but most restaurants in Le Mans are already closed Monday evenings anyway, and on Easter Monday, all the rest was apparently too; we really tried everything.) For some reason I am clueless about, you cannot charge drinks and food there to your room, but it is no big deal.
10 nights of uninterrupted sleep
Avaliou em 8 de Julho de 2019
After getting passed an awkward overbooked room the next booking was worth it. Ten nights of uninterrupted sleep, no rogue loud disruptive hotel guests with the only disruption on my second last day by the cleaner. I had the do not disturb sign on. Why do it?
The hotel is next to the railway station but far enough away to avoid the often train station characters hanging around.
A good 15 minute walk to the Roman Wall (extraordinary) and the cathedral hill old town with the restaurants lining the paved lanes.
Finally small uneccessary niggle at checkout which was disappointing with a phantom charge for one drink and noticeably was quickly dismissed by the receptionist.
It's holiday time in France so providing well behaved guests keep coming you'll enjoy good sleep.
Avaliou em 9 de Junho de 2019
We stayed one night on our way to Spain and were very impressed. The staff were all very friendly, spoke good English and gave excellent service. The car park was very secure. The rooms were clean and the beds very comfortable. The bathrooms were excellent. We ate in the hotel in the evening and whilst it was a limited menu the food we had was excellent.