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Avaliou em 23 de Outubro de 2021
Excellent management created the perfect vacation in the perfect location, halfway into keys with easy access to activities and attractions. Great room, newly renovated- good tiki bar, breakfast to Happy Hour - great prices! Live music nightly, perfect pool temperature. Front desk responsive to every need immediately. One of our all time favorites!
Dirty Pool & Unresponsive Staff
Avaliou em 19 de Setembro de 2021
Although this resort was nice in most ways, the pool area was NOT one of their priorities, AT ALL! Like many of us staying at the Hammocks, we used the pool for a few hours each day of our stay. While in the pool, we noticed debris floating & submerged, which is normal; however, we were in the pool when it first opened & noticed this. This should have been addressed by the staff at the beginning of the day, & NOT when it's filled with guests. Well, both of our calls to the front desk were given lip service & a half-hearted apology, with the girl telling me at one point, "I'll do my best." After an hour or so, we saw a resort employee enter the pool area, look around the pool for about 5 seconds, then leave the area while making a cell phone call (presumably to the front desk?), & never to return. It should be noted that, when I originally called, I reported cigarette butts floating by my head, which this employee didn't even look for! DISGUSTING! Another guest also went to the front desk to complain about the dirty pool, & spoke with a male employee there, who said, "Maybe it's from the construction that's going on around the hotel." Now, there WAS construction going on, but it was in FRONT of the hotel, on the parking lot area. And even if that was the cause, is that an excuse to NOT have the pool skimmed? We're very upset that guests' complaints were totally ignored by the staff, & we will probably not return to this resort...
The Worst RCI timeshare Experience Ever
Avaliou em 13 de Setembro de 2021
Don't even consider staying in the Studio - nothing more than a hotel room. View of the parking lot. Hotel is under construction - which was not posted or RCI did not notify us. Image jack hammers taking up a tile floor Mon-Sat. Unacceptable - the Hotel should have just closed. The staff was pleasant - they could not control the environment, but it was an unpleasant experience overall.
Lovely resort with large rooms
Avaliou em 12 de Junho de 2021
We had a lovely time staying here. The room was very spacious and we loved the pool area and bar. Food and drinks were good there too. Laundry onsite which is good too. Very friendly staff and everyone was helpful during our entire stay. Great location and relatively close to restaurants, etc.
This place has gone to the dogs
Avaliou em 27 de Fevereiro de 2021
It's one thing for a resort to allow dogs, but another for them to allow dogs in the pool. I will not be coming back to this location!
If they allow animals, are they cleaning the carpets after each stay? What if someone brings a cat and the next person who gets that room is allergic to cats?
Nonetheless, dogs DO NOT BELONG IN THE POOL!!!!